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Kiln Park Holiday Centre - Haven

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11/06/2017 12/06/2017
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Kiln Park Holiday Centre - Haven
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1,039 Reviews from our TripAdvisor Community

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There are newer reviews for Kiln Park Holiday Centre - Haven
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Showing 1,038: English reviews
Reviewed 5 August 2016 via mobile

We booked a last minute holiday at kiln park due to being double booked on our previous holiday booking. We booked a caravan through one of the kiln parks Facebook page from an owner of a caravan at kiln park. Her caravan was lovely and it was right by the entertainment complex and she changed us half the price that...

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Helpful?
Thank Steph W
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello Steph, I am sorry to read that you found our entertainment passes to be expensive and that you were not asked to present your passes on entry. I can assure you that this definitely is not a normal occurrence. I have informed security of your feedback and they have shared this with their team. I can see that you...

Gloucester, United Kingdom
Reviewed 5 August 2016 via mobile

Came here for our summer holiday week. We were on a super hard standing pitch in our tourer. Rainy week but didn't hamper our fun. Toilets could do with being checked more often. TVs points at pitch vary connections so take different types and make sure you have a long cable. Spar was very expensive, use sainsburys just before town....

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2Thank StephenDavis211
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hi Stephen, Firstly, thank you for taking the time to leave us this review. We value all our guests feedback as we are continuously looking for ways to improve our services and facilities. I am pleased to read that, despite the weather, you still managed to enjoy Tenby and surrounding areas! We really are lucky to have so many fantastic...

Swansea, United Kingdom
Reviewed 5 August 2016 via mobile

Caravan supposed to be prestige luxury was dirty, had not been cleaned! shower leaking, litter on decking and dead plants. The clubhouse lift is tiny and feels unsafe, and only works to go up! You have to call someone if you want to go down! Food in the club is overpriced! Kiln park used to be the number one holiday...

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Helpful?
Thank PippaandDean
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello and thank you for your review. I wish to apologise for the problems and disappointment with your accommodation and for any inconvenience caused. You should expect your accommodation to be prepared to our usual high standards and I am extremely regretful to learn that this was not the case. I would like to look into this further for you,...

Dublin, Ireland
Reviewed 3 August 2016 via mobile

The park was excellent, the touring section clean, the facilities are amazingly clean and updated. There is lots to do. The swimming pool shower area is way to small with only 6 showers in full view and not enough cubicles to change in. Fun stars were brilliant. It rained a lot while we were here and there is no covered...

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Helpful?
Thank straight4wd
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello, Thank you for reviewing your recent stay with us here at Kiln Park Holiday Centre. We value all feedback received from our guests as we ate continuously improving our facilities and services. I am so pleased you found our facilities to be clean and updated. Our grounds team and accommodation team really do work hard to ensure the park...

Redditch, United Kingdom
Reviewed 3 August 2016 via mobile

Third time I have visited Kiln Park and as always had a great time with my family. All of the staff are friendly and the park is immaculately looked after. The caravan we stopped in was excellent, well kitted out and very clean. The evening entertainment for the children was great. Especially Andy who managed to entertain the children and...

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Helpful?
Thank Matthew D
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello Matthew! Thank you for taking the time to leave us a five star review! We really do appreciate the positive feedback and your comments will be shared with each department. I am extremely pleased to read that we did not disappoint your 3rd visit. We really do work hard to provide the best experience for our guests and strive...

Reviewed 2 August 2016 via mobile

We have only been here for a few days but speaking on behalf of the funstars if everyone knew what goes into entertaining us public and all the hundreds of children that come into the park there would be no negative comments about entertainment. They are on the go 24/7 one day of a week.working and rehearsing all ours.. If...

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Helpful?
1Thank Sally B
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hi Sally, Thank you for taking the time out of your day to leave us some wonderful feedback regarding our FunStar team and entertainment. I have forwarded your feedback on to our entertainment manager, Andi, for him to share with his team. They really do strive to provide a high level of performance and I am sure your compliments will...

gloucester
Reviewed 2 August 2016 via mobile

Having just returned from a ten day break at Kiln Park I would like to share our experience. Our caravan was ok although, with hindsight I would have requested a balcony/ outdoor area. It was quite basic but clean inside. The outside was covered in seagull poo. At a cost of £1500 it was not cheap. The live lounge was...

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Helpful?
Thank barnabysally
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Thank you for reviewing your recent stay with us here at Kiln Park. We do have a specific grade you can book if you would like to have a veranda/decking on your caravan. Our Prestige with Decking and our Platinum caravans all have decking on them and these can either be booked on our website or direct with us on...

Cork, Ireland
Reviewed 27 July 2016

Check in was quick and easy - told our mobile would be ready for 4 so we went off for lunch. Small gripe is that we had to walk on wet grass to the mobile homes - you can't park your car next to the mobile home that you have but you are parked nearby. Other than that we really...

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Helpful?
Thank Lainey30
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello there, Thank you for your five star review! I am so happy to read that you had a swift check, however, I am sorry that you had to walk across wet grass to enter your accommodation. We do have certain areas on park where you can park right next to your accommodation. For future reference, if you contact us...

Reviewed 27 July 2016

Stayed in a prestige mobile home in pressli park,mobile was spotless ,and in a great location. So much to do in the park,great entertainment ,and within walking distance to the lovely beach.will definitely visit again.

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Helpful?
Thank Tina D
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello there, Thank you for taking the time out of your day to leave us a little 5 star review! I am so happy to see that your accommodation was prepared to our usual high standards and that you found it to be in a great location! We greatly value all of our guests feedback and it is always hear...

Reviewed 26 July 2016 via mobile

On first impressions the haven site and caravan were great! But unfortunately the caravan didn't live up to it. With a closer look it was quite dirty, damp on every single curtain. No hot water for well over a day after apparently maintenance checked it over finding nothing wrong. We called them back and we were there on their return...

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Helpful?
Thank Debra B
Kiln P, Guest Relations Manager at Kiln Park Holiday Centre - Haven, responded to this review

Hello Debra, May I firstly say how sorry I was to read of your unhappiness at the standard of cleanliness in your accommodation and I very much regret the circumstance that prompted you to write this review. It is our aim to meet and hopefully exceed the expectations of each and every one of the families who have a holiday...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Kitchenette
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service

Additional Information about Kiln Park Holiday Centre - Haven

Address: Marsh Road, Tenby, Wales
Region: United Kingdom > Wales > Pembrokeshire > Tenby
Hotel Class:4 star — Kiln Park Holiday Centre - Haven 4*
Number of rooms: 700
Also Known As:
Kiln Park Hotel Tenby
Kiln Park Tenby
Kiln Park Holiday Centre - Haven Tenby, Wales
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Questions & Answers

Here's what travellers have asked, with answers from Kiln Park Holiday Centre - Haven staff and other travellers.
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Questions? Get answers from Kiln Park Holiday Centre - Haven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Safari tents well worth paying for”
daibunn, 8 May 2017 | Read review
“Best pitches are the hard standing just in case of rain/ flood.”
ruththomas2, 24 Apr 2017 | Read review
“We stayed in Guilemot, seemed nice and quiet until the trains went past!”
elizabethmH1696VU, 14 Apr 2017 | Read review
“We had an extra wide caravan and the space was great.”
AnnLuton, 12 Apr 2017 | Read review
“Cleanest site, and very friendly,”
marie_0121, 10 Apr 2017 | Read review
5 of 5