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Holiday Inn London - Heathrow Ariel

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1,520 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,417: English reviews
Pembroke, United Kingdom
Reviewed 1 week ago

I ended up here by default because the IBIS booking system messed up my booking by reverting to their webpage defaulting to the day of the booking so I turned up and no room. Fortunately Holiday Inn Heathrow Ariel had rooms. Great clean room and as an IHG member free wifi. The hotel is circular built around a carpark and...

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Thank D.mr S
St. John's, Canada
Reviewed 1 week ago via mobile

We arrived in Heathrow after an overnight flight and went straight to the hotel. It was only 7:30 AM so, based on previous experience, we fully expected to wait for several hours before our room was ready. The very courteous young lady at the front desk promised to do whatever she could to have a room prepared, provided us with...

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Thank ReneWicks
Fircrest, Washington
Reviewed 1 week ago

I wish I could give this hotel a 5-star rating. If the rating were solely based upon helpful and enthusiastic employees they'd sure garner that rating. And I have no complaints about the mattress or quietness of the room. But I would say that the whole hotel is just the slightest bit dingy. The hallways are pretty ugly with broken...

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Thank Sean E
Lexington, Kentucky
Reviewed 1 week ago via mobile

Must preface this review by saying that this hotel was the only property that I stayed at while working in the UK that was similar to regular US hotel rooms. The room and bathroom were decent sized and most important I had a regular queen sized bed to sleep on my last night in the UK. Many solid dining and...

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Thank Wildcat1897
Newark-on-Trent, United Kingdom
Reviewed 1 week ago

Check-in was quick and staff were pleasant. Our executive room was nice, but a bit small (made me wonder what a standard room is like!). Despite being close to the rend of one of the main runways, the sound-proofing was good. The bed was comfortable and the bathroom clean and user-friendly. The restaurant was quite good, although the "half-rack of...

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Thank cascaispickles
mississippi
Reviewed 2 weeks ago

This is an airport hotel. I used this hotel to be close to LHR for a morning flight departing LHR. It serves this purpose very well. The hotel is the last stop on the FREE zone for London busses service the LHR bus station. Harlington Court stop is right in front of the hotel for arriving. And simply cross the...

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Thank engineer64
England, United Kingdom
Reviewed 2 weeks ago

Reasonable hotel for an overnight stay before travelling. Its location is the main positive feature. The staff were efficient, but I can't honestly say they were particularly friendly or welcoming. The room was clean and generally adequate. Unusually for a UK hotel the "king bed" was actually in two parts bolted together which was not particularly comfortable. Coffee making facilities...

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Thank Shaltanac
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hi Shaltanac, Thanks for sharing your insights about the Holiday Inn London - Heathrow Ariel, UK, it's nice to hear from you. Although it's great to see your positive comment for our staff's efficient service, it's disconcerting to learn that you felt uncertain about their hospitality. On a lighter note, I am glad you found our location to your liking....

Reviewed 2 weeks ago

I have stayed at this property many times. It has a convenient location and fair price. Parking is a little high at £16/night but similar to many of other hotels in the area. The staff is friendly and well trained.

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Thank Guy B
Cockney in Wrexham, North Wales
Reviewed 2 weeks ago via mobile

Staff very efficient. Check in was painless. Room was very small. Bedroom was quite small but modern. The bathroom was very dated and could do with a serious update. It was quiet though. Bed was a little uncomfortable too, but that's a personal thing. Breakfast was very good. Plenty of variety. Lift doors were really slow to close and open...

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Thank GavinBridger
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear GavinBridger, Thank you for taking the time to write us a review regarding your recent stay. It is good to know that you liked the friendliness of our staff and the breakfast selections we offer. On the other hand, we are sorry you were not well satisfied with the room you received due to its condition. Your feedback is...

Shanghai, China
Reviewed 3 weeks ago

After a long day on the train from Devon, we stayed at this hotel as it was conveniently located at the airport for our early morning flight! Well I'm typing this at 3am because the surrounding neighbors seem to be in a heated and loud discussion. Walls are super thin! We went down to the lounge to get our complimentary...

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Thank ShanghaiArnie
IHGService, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Hello ShanghaiArnie, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: RM304 - RM594 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in room 136 and it was quiet but was a longer walk from the lift.”
LovePems, 20 Apr 2017 | Read review
“1. Hotel is circular so the rooms may be a long way from the lift. 2. Try to get an airport view (third floor).”
markwM3475AE, 19 Apr 2017 | Read review
“Request a room away from the car wash.”
bmw1367, 15 Apr 2017 | Read review
“Inner courtyard rooms probably quieter.”
D_mrS_13, 14 Apr 2017 | Read review
“Ask for a room with a view over the runway”
cascaispickles, 11 Apr 2017 | Read review
5 of 5