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Holiday Inn London - Heathrow Ariel

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1,521 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,418: English reviews
Chichester, United Kingdom
Reviewed 18 November 2015

So this hotel does not look as grand as some of the other newer ones on the hotel strip near the airport, but I found it very good. Likes: It is surprisingly quiet despite being a stones throw (no I didn't) from the planes taking off and on the main road, my room had secondary glazing that kept most of...

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Helpful?
Thank Chris P
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Chris P, Thank you for placing your review. I was pleased to read you had a truly good experience at our hotel. We look forward to welcoming you back soon. Sincerely Stephen Brown

Abu Dhabi
Reviewed 17 November 2015 via mobile

We booked into the Ariel so we would be fresh for a long flight. We were. Although the hotel is tired and in need of tender loving care the room was good, bed excellent and c above all quiet. The staff were friendly, helpful and relaxing. A great stay all round well recommend. P'S don't forget to ask for a...

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Helpful?
Thank John M
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear John M, Thank you for your review. Your feedback is highly appreciated and was pleased that you had a great stay all round. We look forward to welcoming you back. Sincerely Stephen Brown

Saint Joseph, Michigan, United States
Reviewed 14 November 2015

We had a huge king bed nice room the bathroom was clean but needs updating. We were very surprised how quiet it was being so close to the airport. The restaurant in the hotel has a variety of food our waiter was awesome our food was to beautiful on the plate and very good. The bar area is a great...

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Helpful?
Thank Steve C
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Merry E, Many thanks for taking the time to place your review, and for your very kind comments about the restaurant, the waiter & bar areas. Customer Service is always our key focus. We hope you visit soon. Sincerely Stephen Brown

London, United Kingdom
Reviewed 12 November 2015

Close to Heathrow airport and good value. The hotel is easy to access with normal red busses, don't waste money on the hotel hoppa bus. Little dated hotel, but offers good value for pre or post travel night.

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Thank Jani_LDN
Newcastle-under-Lyme, United Kingdom
Reviewed 8 November 2015

We had previously stayed in Feb 2015 and I had mixed feelings about it then, due to plane noise and an uncomfortable bed in room 278. Also a very rough bath in room 206. My husband booked it this time without consulting me, I was initially concerned, but our stay this time was certainly better than the first time. We...

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2Thank Lynne H
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Lynne H , Thank you for taking the time to review your recent stay with us. Customer Service is always our key focus & I was pleased you had a good guest experience with us second time round. Look forward welcoming you back. Sincerely Stephen Brown

Derbyshire, United Kingdom
Reviewed 8 November 2015

We were advised that this hotel was one of the nearest to terminal 5! Well it not. I have never seen such small rooms. Very clean and comfy bed but unbeleavly small. My colleague ordered drinks at the bar it took 5 goes to find something they had, kept being told they were waiting for an order to come, they...

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Thank Nick J
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Nick J, Thank you for posting a review . My apolgies for inconvenience with regards to the drinks. I hope you will consider returning to us in the near future deliver a truly great Guest Experience. Sincerely Stephen Brown

Abergavenny, United Kingdom
Reviewed 8 November 2015 via mobile

A quick overnight stay here before flying out early the next morning. Reception very welcoming. Great meal in the restaurant (reviewed separately). Evacuated due to real or not (no info provided) fire - handled pretty well and despite inconvenience things like this happen. However very bad bed!!!!! Please Holiday Inn - we stay in hotels because we need somewhere to...

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1Thank VisitorfromWales123
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear VisitorfromWales123, Thank you for your post. Apologies for not having a good night's sleep. Your feedback is highly appreciated & will be passed on. We hope you give us the opportunity for a better experience on your next visit. Sincerely Stephen Brown

Reviewed 7 November 2015 via mobile

Arrived 9pm with Heathrow evening departure rush in full flow. Hotel aircon is now turned off for the winter but the room was too hot so i had to open a window. However, the aircraft noise was unbearable so i closed the window and didn't sleep well as I was too hot. I also didnt sleep well as i could...

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1Thank Bob D
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Bob D, Please accept my sincere apologies for your recent stay at The Ariel. Being the first hotel ever built at the Airport, we are grade 2 listed with some great character, not least overlooking the northern runway. I would appreciate the opportunity to restore your confidence in the hotel and as such, I wonder if you could contact...

Paderborn, Germany
Reviewed 7 November 2015

Stayed here recently for one night after a long day travelling, ended in a cancelled long haul flight. Hotel is a bit different design wise, being circular, quite odd but seems to work. Got checked in pretty quickly, Nicole wsa very helpful and answered a few further questions I had during my stay. The room I had was on the...

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Thank dirchy
Darlington, United Kingdom
Reviewed 6 November 2015 via mobile

Extremely noisy night. Can't hear planes in bedrooms, but can hear everything in adjacent rooms. Food service slow. Fire alarm at 10.15 due to someone smoking in bedrooms. Staff had no idea about evacuating building or any fire procedure. One staff member quoted ' I 'm only 17 & was told to put a Hi-Vis jacket on' . The chef...

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3Thank Jooles1
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jooles1 , Many thanks for your feedback regarding your recent stay. I sincerely apologise for the slow service you received in the restaurant and I have addressed this with my Food and Beverage Manager. With regards to the fire alarm, this was in fact not due to someone smoking in a bedroom, however, I am pleased to say that...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: RM317 - RM607 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in room 136 and it was quiet but was a longer walk from the lift.”
LovePems, 20 Apr 2017 | Read review
“1. Hotel is circular so the rooms may be a long way from the lift. 2. Try to get an airport view (third floor).”
markwM3475AE, 19 Apr 2017 | Read review
“Request a room away from the car wash.”
J9547MNericab, 15 Apr 2017 | Read review
“Inner courtyard rooms probably quieter.”
D_mrS_13, 14 Apr 2017 | Read review
“Ask for a room with a view over the runway”
cascaispickles, 11 Apr 2017 | Read review
5 of 5