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Holiday Inn London-Heathrow M4, Jct. 4

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Holiday Inn London-Heathrow M4, Jct. 4
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1,865 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London-Heathrow M4, Jct. 4
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Showing 1,797: English reviews
Saltash, United Kingdom
Reviewed 2 weeks ago via mobile

Im going to start with the only positive that we found, the room we had was quiet from noise created outside of the hotel, cant say the same about corridor noise. Right where to start with the negatives, matress too hard, bathroom tiny and dated, lifts too slow & stairs not sign posted, buffet food cold & in part undercooked...

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Helpful?
Thank The_engineer-83
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear The_engineer-83, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had with your bed. We also apologize that our elevators and the breakfast we serve fell short of your expectations. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service...

Cricklade, United Kingdom
Reviewed 2 weeks ago

I stayed there with my sister prior to her early flight to the New York. Reception staff were quick and efficient and our room had all the facilities we needed. The en suite bathroom was enormous and we had 2 double beds in a good sized room. We had a good 3 course dinner in the Seasons restaurant which is...

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Helpful?
Thank vickymcintosh
Sussex
Reviewed 3 weeks ago

Stayed in a fmaily room with no windows, with family 2nd bed very cramped, A double room is advertised at £324 per night! Not worth £100 what we were in. premier inns better finished! Room had paint on wood frames, doors light bulbs real bodge job. Restauarant only offerd help self buffet with 4 dishes. One set of cutlery on...

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Helpful?
Thank grantlar
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear grantlar, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and...

Perth, Australia
Reviewed 3 weeks ago

We stayed here 2 nights and had a really nice Rewards Room. Always worth joining IHG as they recognize their members. This stay we had the 10th floor and it just happened to be Bonfire Night - Nov 5th, so we were able to take advantage of seeing the surrounding countryside and all the fireworks (even for oldies it was...

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Helpful?
Thank h0ddies
Gainesville, Virginia
Reviewed 3 weeks ago

Holiday Inn should be embarrassed by this hotel! The room was smaller than a shoebox. in the bathroom I could not extend my arms without touching wall to wall. The room was so small the TV literally, although hanging on the wall, at the foot of the bed. It is extremely dated. The bathroom sink had a rubber stopper as...

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Helpful?
Thank stephenfrench07
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear stephenfrench07, Thank you for staying with us during your business travel and for writing us a review. I am glad to read that you have rated our service to be high. However, we are very sorry for the shortcomings, particularly with the size and layout of the room which is not to your liking. Please know that this is...

Reviewed 3 weeks ago via mobile

Nothing really wrong with the hotel. But it's so bland and average. Just like the food and service too. My room was modern ish and I was recognised as a spire member on check in. The gym is small but functional, quiet too so I like that, however the water machine breaks daily and hours later it isn't addressed The...

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Helpful?
Thank Glen T
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear Glen T, Thank you for staying with us and for leaving a review. I sincerely apologize for we failed to meet your expectations, specially with the level of service you received and the food quality. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel...

Royal Wootton Bassett, United Kingdom
Reviewed 3 weeks ago via mobile

We've just checked in to the Holiday Inn for a one night stay pre flying to Vietnam. The hotel is comfortable and well appointed and the staff very curious However the experience has been marred by being ripped off for drinks in the bar. I understand that such places are never cheap which is fair enough, BUT to be charged...

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Helpful?
Thank Andrew G
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear Andrew G, Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to some of our amenities and services. We always strive to provide our guests with the best accommodations possible and we regret that we did not meet...

Newcastle Under Lyme
Reviewed 3 weeks ago

Airline put us in this hotel when we missed a connecting flight. Lifeless, soulless, characterless place that you wouldn't want to spend any more time than you had to. Room we were allocated smelled of cigarette smoke, replacement room worn and not as nice. Made to wait and ignored when I pointed out the buffet food was cold. The food...

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Helpful?
Thank Cassie J
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear Cassie J, Thank you for your candid review and for staying with us. It is regrettable you did not enjoy your stay at our property. We apologize for letting you down on so many aspects of your stay. We appreciate your feedback and rest assured that it will be used for future improvements. We look forward to hosting you...

Reviewed 3 weeks ago via mobile

The rooms are good and clean, the location is perfect for Heathrow, the complimentary internet access is very slow and the service in the bar always pleasant but be prepared to wait 20mins+ for any food order even when they aren't busy. Overall a nice place but don't expect the best!

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Helpful?
Thank Anthony B
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear Anthony B, Thank you for staying with us during your business trip and for writing us a review. I am glad that you regarded our hotel to be nice and convenient to and from the airport. However, it is regrettable that the internet connection and service in the bar was a let down. Please be assured that all your...

Reviewed 3 weeks ago via mobile

A typical airport hotel, busy and very noisy!!!! Booked an executive room which was nicely decorated and the bed comfy etc. However the air conditioning/heating could not be adjusted independently from the rest of the hotel and it was VERY hot in the room. Reception said there was nothing that could be done about it and the guy I spoke...

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Helpful?
1Thank Surfandturffor2
IHGService, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review

Dear Surfandturffor2, Thank you for staying with us and for writing us a review. I am glad that you have regarded our beds comfortable and location to be good. However, we regret to read that the air conditioning unit in the room seems not to be working during your stay and the service you recieved from our reception was unacceptable....

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more   less 

Additional Information about Holiday Inn London-Heathrow M4, Jct. 4

Address: Holiday Inn London-Heathrow M4, Jct. 4 Sipson Road, West Drayton UB7 9DP, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM314 - RM582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London-Heathrow M4, Jct. 4 4*
Number of rooms: 616
Reservation Options:
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, UK - Greater London
Hotel Style:
#4 Romantic Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#4 Business Hotel in West Drayton
#6 Family Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London-Heathrow M4, Jct. 4 staff and other travellers.
16 questions
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Liverpool, United Kingdom
over a year ago
Devonian
over a year ago
Belo Horizonte, MG
17 days ago
Upton Grey, United Kingdom
1 month ago

See all questions (16)

Questions? Get answers from Holiday Inn London-Heathrow M4, Jct. 4 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility rooms are on the first floor.”
 of 5 bubbles vickymcintosh, 20 Nov 2016 | Read review
“Ask for a window in your room”
 of 5 bubbles grantlar, 19 Nov 2016 | Read review
“Enquire about airconditioning, when you check in. The hotel were aware of the problems.”
 of 5 bubbles TrevorB08, 11 Nov 2016 | Read review
“Don't choose a link room unless you have others with you.”
 of 5 bubbles shmuscroft, 10 Nov 2016 | Read review
“Stayed on 3rd floor.......fine.”
 of 5 bubbles 35kathleenb, 6 Nov 2016 | Read review
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