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Novotel London Heathrow

Expedia.comUS$77*
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Certificate of Excellence
GreenLeadersBronze level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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Novotel London Heathrow
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2,264 Reviews from our TripAdvisor Community

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Showing 2,044: English reviews
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sheffield
Reviewed yesterday NEWvia mobile

We stayed on the 25th march as part of the Legoland holidays. Upon arrival with two tired children the check in staff where great. They greeted the children and made them feel welcome. They where both given a angry birds mask by a lovely lady. We stayed in a family room. The room was spacious. We had a double bed...

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Helpful?
Thank Lisah4
Bury St Edmunds, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Needed 1 nights accommodation. Bargain price worried me a little as much cheaper than nearest competitors. Needn't have worried though. Communication was good, plenty of confirmation type emails. Checked in online day before. Text message in the afternoon saying room was ready. Staff were the most helpful and polite I've come across in a hotel for some time. This applied...

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Helpful?
1Thank suffolk_un_good
About Hotel's Favourite Review
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear suffolk_un_good, Wow! Thank you so much for your five stars review, it brings an amazing feeling knowing that our guests are very happy and satisfied about the products, services, facilities and definitely our staff. We are very happy you had a great stay and we cannot wait to have you back with us in the near future. Thank you...

Cambridge, United Kingdom
Reviewed 2 days ago NEWvia mobile

Really like this hotel. This was maybe the third time I have stayed here, not as modern as some of the other Novotels I have stayed in but it has everything you need, good gym, pool and bar/lounge area. Food on menu in restaurant surprisingly good and better than last time I came, especially the Calamari starter. Nice vibe in...

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Helpful?
Thank Joe B
glasgow
Reviewed 2 days ago NEWvia mobile

Having contacted novotel / accor several times and had no reply or acknowledgment of my complaint, I felt that a review was fitting. We stayed here at the end of October and arrived late. We had booked an executive suite with a fold out bed suitable for the two small children. The room we were given was supposed to have...

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Helpful?
Thank glasgowteacher
Leicester, United Kingdom
Reviewed 4 days ago NEWvia mobile

We have stayed here the night before a long flight for the last 3 years. We have always been happy with it and were pleased to be offered an upgraded room for next to nothing. We accepted. We had booked a room with two beds as due to my illness I don't sleep to well. On arrival we checked in...

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Helpful?
Thank Robin C
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Robin C, Thank you very much for taking the time to share your experience with us at Novotel London Heathrow Airport. We are extremely mortified about the circumstances; We are usually upgrade for a matter of showing our gratitude for the loyalty received. However, I will make sure our staff will take care of any important details regarding future...

Poole, United Kingdom
Reviewed 6 days ago NEW

Found we were woken many times due to early arrival or departure of other guests on our floor. Guessing they had very early flights as we were woken up at 4:30am and again around 5:30 by families knocking on room doors and chatting in the hallway.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jon B
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Jon B, Thank you very much for taking the time to share your experience with us at Novotel London Heathrow Airport. We are very sorry about your inconvenient, please allow me to express our sincere apologies. We hope you will come back in the near future. Thank you from all the Novotel London Heathrow team. Sincerely

Gibraltar
Reviewed 1 week ago

I stayed overnight at this hotel, whilst waiting for my connecting flight from the Heathrow Airport. On arrival, the staff at the reception were courteous, and completed a speedy check-in, which was perfect. My experience at the bar/restaurant while at dinner and breakfast was decent, all thanks to the friendly staff. The room however was a disappointment, since you expect...

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Helpful?
Thank NashP470
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear NashP470, Thank you so much for taking the time to share your experience with us at Novotel London Heathrow Airport. We are very happy to hear that our staff has been such as helpful as reliable. We are very surprise regarding the room, therefore we will make it point of discussion during our next meeting. Thank you very much...

Hong Kong
Reviewed 1 week ago

We have stayed at the Novotel Heathrow for the past two and a bit years. Our daughter and family live locally and travelling from our home in Hong Kong the hotel provides a good local base for us. We have seen many changes and many staff come and go since our first visit in December 2014. On the positive side,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank HappyHols320
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear HappyHols320, Thank you very much for taking the time to tell us about your experience with us during your stay at Novotel London Heathrow. It is a real pleasure hear about your loyalty! It is great to have a really great feedback about our lovely staff. We are really glad to have guests like you, appreciating our services and...

Ilkley, United Kingdom
Reviewed 1 week ago via mobile

Rooms are fine, roomy and have bath, which is a bonus. Quality of food is good but selection is limited and expensive for what you get. I waited over an hour for a simple steak and chips meal without any acknowledgement of my wait. Sorry but not acceptable.

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Helpful?
Thank HappyCoupleIlkley
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear HappyCoupleIlkley, Thank you for taking the time to share your experience with us about your stay at Novotel London Heathrow. We are very happy to know that the rooms meet your expectations, and we are extremely sorry about experience in the restaurant, we are encountering some difficulties at the moment, but we are currently taking care of it. Thank...

Leicester, United Kingdom
Reviewed 1 week ago via mobile

The Novotel has a great balance between value and class. I stay here whenever I fly from Heathrow. The rooms are nice enough, clean and spacious. The suites are great for families. But the executive rooms are fine as well. The breakfast hits the spot. The restaurant in the evening is also decent food and not overpriced. Wine at £10...

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Helpful?
Thank Smather21
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Smather21, Thank you very much for your nice review about your stay. We are very happy to hear that you enjoyed staying with us at Novotel London Heathrow. We are also very happy to hear that you were satisfied with our products, services and staff. We are looking forward to your next stay with us. Thank you again from...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM298 - RM635 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Priceline and Hotels.com so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5
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US$77* /night
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Prices are for 1 room, 2 adults
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