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Novotel London Heathrow

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Novotel London Heathrow
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2,307 Reviews from our TripAdvisor Community

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Showing 2,081: English reviews
Bath
Reviewed 10 February 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank jhdfran
Julian M, Manager at Novotel London Heathrow, responded to this review

San Francisco Bay Area
Reviewed 10 February 2015

The hotel is fine. The check-in is unbelievably slow; taking 40 minutes to check in my travel party is unacceptable. Our room was an OK size. It was clean but it smelled of stale cigar smoke, which is unacceptable for a non-smoking room (why is that some smokers just can't take their habit outside?). The bed was a bit soft...

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Helpful?
Thank RoadWrangler
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear RoadWrangler, Thank you for your review of your stay of November last year. We are sorry to hear that check-in took a long time then but we can confirm that we now have new options such as the tablet check-in or the online check-in in order to speed up the process. I can also confirm that we have taken...

Tokyo, Japan
Reviewed 7 February 2015

Great location near the Airport, The staff were very friendly and helpful. When we arrived there was a long queue, of a group to check in, so the lady from the front desk took us a side and made the check in by lpad with no extra need to wait. The lobby is very pleasant, it locate around small bar...

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Helpful?
Thank tok1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear tok1, We are grateful for your nice comments following your stay in our property. It is a pleasure to hear that you have enjoyed our new express check-in on the tablet but also that you found the room and public areas to be mordern and comfortable. We look forward to you next visit. Kind Regards,

Torquay, United Kingdom
Reviewed 5 February 2015

Checked in on 1st Feb with no hassles. Reception staff very good, except when asked if I wanted a paper and said the Telegraph, was told the delivery charge would be £1.50 for a £1 paper ? There were free papers available the following day. Strange? Room was weird with a separate toilet to the bathroom which made it 1950...

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Helpful?
1Thank Jack F
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Jack F, We thank you so much for your comments and the detailed review of your stay. I have taken note of the different areas you are referring to and I would be grateful if I could discuss these points directly with you. Please feel free to contact me directly on h1551-dm@accor.com in order to tell me more about...

London, United Kingdom
Reviewed 2 February 2015

I booked ahead, some months and stayed in the Novotel. Receptionist booking me in left me with her colleague as she was going home. She was off hand anyway, and she used a walkie talkie to housekeeping asking for a finished room. She was rude to them as well.This was was after 2.30. so rooms should have been made available...

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Helpful?
Thank white k
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear white k, Thank you so much for the detailed review of your stay. I can confirm that we are looking into the different subject you are referring to. At Novotel London Heathrow we have a strong smoking policy in place and I can confirm that the whole hotel is no smoking. Whilst it can be very difficult to prevent...

London, United Kingdom
Reviewed 2 February 2015

Booked a room for one night before a flight. The room was clean but the bed was too hard for me. The phone in the room did not work. I went down to reception to order some food and was told I would have to pay for someone to take it to my room. I enjoyed using the pool but...

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Helpful?
Thank Jeffroyals
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Jeffroyals, Many thanks for your comments following your stay with us. We have taken note of the different subjects you are referring to. We hope to see you again soon. Best Regards,

Reviewed 31 January 2015 via mobile

Very happy with the facilities the hotel offered, the staff always there to help you specially Lara, she was great with my kids, gave all the attention they needed, she has to be one of the best if not the best employer you have, please make sure this gets to her, as its very difficult to have people of her...

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Helpful?
Thank Thiago D
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Thiago D, Thank you so much for this nice review. We are so glad that the staff made all the difference by being so helpful during your stay. I will ensure to pass on your comments to Lara and Placido as I am sure this will serve as an encouragement for their continuous efforts to provide a high quality...

Reviewed 28 January 2015 via mobile

Very nice hotel. 7 minutes from LHR Terminal 5 by taxi (+/- 15GBP), 30 minutes by bus (5 GBP). Wide loby, good sttaf. Nice heated pool. Good bar. Nice rooms. Free Internet in all hotel areas. To conclude, defently Novotel standard.

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Helpful?
Thank רמי ר
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear רמי ר, Thank you so much for your review. We are glad that you have enjoyed your stay. We hope to see you agin soon. Kind Regards,

London, United Kingdom
Reviewed 27 January 2015

Stayed for 2 nights and enjoyed a relaxing and hassle free stay at this 4 star business style hotel. Conveniently located near the road arteries in West London and airport, getting there was easy and quick. Superior double room was airy and spacious with separate toilet and bathroom with all modern amenities. Double bed had a thick mattress and was...

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Helpful?
Thank allumamontana
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear allumamontana, What a pleasure it was to read your comments and to see that you were very satisfied with your stay. Thank you for the superb 5* rating and for commenting on the helpfulness of the staff and the high quality of food served in our bar and restaurant. We look forward to your next visit.

Ottawa, Ontario
Reviewed 27 January 2015

I pass through Novotel Heathrow once or twice a year. I appreciate the calm ambience, lovely staff, quiet rooms, excellent beds. For all those reasons, I will continue to stay there. But each time I stay, the restaurant has changed, and not for the better. My last meal there cost 18 pounds for a small piece of salmon, indifferent vegetables...

Review collected in partnership with Accorhotels.com
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Thank BetweenTwoContinents
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear BetweenTwoContinents, Thank you so much for your comments following your stay with us. We are pleased to hear that you are returning regularly to our hotel and that you find it of good quality. Our menus are changed seasonally to ensure that the best quality ingredients are chosen for our dishes. I was sorry to hear that your last...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM342 - RM650 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotwire, Priceline, Expedia, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
marcelot845, 10 Feb 2017 | Read review
5 of 5