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Novotel London Heathrow

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Novotel London Heathrow
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2,302 Reviews from our TripAdvisor Community

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Showing 2,076: English reviews
Paignton, United Kingdom
Reviewed 19 January 2015 via mobile

On arrival the lady on reception checked us in and went through all hotel bits and gave u our keycard. The room is spacious with enquire in. with separate toilet to the bathroom. One gripe there is that maybe have an antibacterial hand sanitizer on the wall so can sanitise hands before touch handle without cleansing them as no sink...

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Helpful?
Thank Gemzap84
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Gemzap84, Many thanks for your nice review. We were delighted to read your comments and to hear that you were very satisfied with your stay. Thank you for mentioning the excellent breakfast and dinner that we serve in the restaurant and also for pointing out the great facilities that are available to our guests such as the pool and...

Calgary
Reviewed 18 January 2015

Used Hotwire and got the Novotel. Check in was flawless and quick, but I might have been lucky. Two others at the counter were their before me and were clearly annoyed at how quickly I was able to be processed. The rooms are good, clean. I thought the lounge was very good and the Thai curry, Pizza and breakfast buffet...

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Helpful?
Thank Oilerman
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Oilerman, Thank you so much for recommending us. We are pleased that you were satisfied with your stay a we hope to see you again soon. Warm Regards,

Paris
Reviewed 17 January 2015

Novotel Heathrow is a depressing Hotel close to Heathrow airport. It has all the drawbacks of chain hotels with absolutely no soul, the lobby and restaurant are withour intimacy. everything looks cheap and mean. the reception is permanently understaffed and you may have to queue for a long time before getting a room . Rooms are highly unpersonal with very...

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Thank GlobewatcherParis
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear GlobewatcherParis, I thank you for your comments following your stay with us but I was disappointed to hear that the new desing of the hotel was not at your satisfaction. I can confirm our furniture are brand new desginer furniture that were installed following the refurbishment of our bar and lobby of June 2014. I can also confirm that...

Didcot, United Kingdom
Reviewed 17 January 2015 via mobile

My wife and I stayed one night before flying out to Venice for a short trip. A new computer system meant checking in took 20 minutes. The room was very nice however my wife's dinner was awful; soggy onion rings, soaked in vinegar (not noted on the menu) and a medium steak that was chewy and well done. Not impressed...

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Helpful?
Thank Mark H
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Mark H, Many thanks for your comments. I was sorry to hear that you were affected by the system changeover of Monday but I can confirm that the new system will allow us to process our check-ins more efficiently. We have taken note of your comments regarding the dinner and can assure you that we are looking into the...

Inverness, United Kingdom
Reviewed 17 January 2015

A Fab Hotel in a good location located quite close to Heathrow. On arrival which was later than expected I was greeted with a smile and personality that makes checking into this Hotel easy. I had a fab room with plenty of space, a great internet and brilliant bed and off course a hot shower. This was all topped up...

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Thank Highlander17
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Highlander17, Thank you very much for commenting. We are delighted to read your feedback and to hear that you have enjoyed your stay in our hotel. Thank you also for recommending us to others. We look forward to seeing you again soon. Best Regards,

Israel
Reviewed 14 January 2015

Stayed here one night due to long connection through Heathrow. I DO NOT recommend using this hotel for a short stay en route. The hotel is very average. Bed was comfortable and room clean, but the overall atmosphere of the room was a bit worn down. What makes me suggest NOT to pick this hotel is the shuttle. It is...

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Thank watergrinder
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear watergrinder, I thank you for commenting but I was disappointed to hear that you were not satisfied by the shuttle service from National Express. I do however hope that you had a good stay with us. I can confirm that the Hoppa shuttle from the airport only takes about 20 minutes to get to us and the shuttles run...

Halifax, United Kingdom
Reviewed 12 January 2015

Review collected in partnership with Accorhotels.com
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Thank MarkKM
Julian M, Manager at Novotel London Heathrow, responded to this review

Brisbane, Australia
Reviewed 11 January 2015

Good location easily accessible with the Hotel Hoppa for a stay over for a night before flying back home. Beds were comfortable, rooms clean and functional.The breakfast buffet was varied and had a good selection of both hot and cold foods. Of note is that the staff was very happy to assist with our son's dairy allergy.

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Helpful?
Thank Kai E
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Kai E, Many thanks for your comments. We are glad that you have enjoyed yoru stay and that the team was very helpful in order to facilitate your stay. We look forward to you next visit. Warm Regards,

Bristol
Reviewed 9 January 2015

Hotel is easy to get to and very accessible for all Heathrow terminals. Offers everything required if just quick overnight stay for airport required. Staff very friendly and helpful; facilities very good; bar and restaurant choice very good. Can fully recommend.

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1Thank Dan B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Dan B, We are grateful for this lovely review and the superb 5* rating that you have given us. Thank you for recommending us and for your words of praise. We look forward to seeing you again soon. Best Regards,

West Yorkshire, United Kingdom
Reviewed 5 January 2015

Review collected in partnership with Accorhotels.com
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2Thank Guy F
Julian M, Manager at Novotel London Heathrow, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM344 - RM648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Priceline, ACCOR, TripOnline SA and Cheap Tickets so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
marcelot845, 10 Feb 2017 | Read review
5 of 5