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Novotel London Heathrow

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Novotel London Heathrow
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2,222 Reviews from our TripAdvisor Community

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Showing 2,004: English reviews
Sheffield, England, United Kingdom
Reviewed 23 July 2014

We only stayed one night, as a family visiting LEGOLAND, we had every intentions of eating in the restaurant but the prices and the menu put us off. 3 egg omelette just short of £10 and that's where the prices started, We got the feeling the menu was set for the business sector and that the expense account would be...

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Helpful?
Thank DEIRDRE8-0
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear DEIRDRE8-0, Thank you for your review following your stay with us. We have taken note of your comments regarding the restaurant but we were disappointed to hear that you have missed out on our pizza menu or the family buffet we offer every evening in our restaurant. We do hope that we will be able to welcome you again...

London, United Kingdom
Reviewed 23 July 2014 via mobile

I recently stayed at this hotel with my partner and 9 month baby On arrival we were greeted by two female receptionists I wish I had their names as they were fantastic. From the moment we got there we where given loads of info and dealt with quickly. And my baby was given a pink pig part of Novotel family...

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Helpful?
Thank Amanda S
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Amanda23-Scotland, We are very pleased to hear that you have had a fantastic stay at Novotel London Heathrow and we are even more pleased to hear that we have provided you with a high standard of service throughout your visit. We are also glad to hear that you intend to come back. We are looking forward to your next...

monmouth
Reviewed 19 July 2014

We have now stayed at this hotel 3 times in a family room, with another night booked in three weeks time. On each occasion we have stayed at the hotel, the reception staff have been professional, courteous and very helpful. They are a credit to the hotel. We ate in the hotel restaurant the first time we stayed there and...

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Helpful?
3Thank francesca p
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear francesca p, Many thanks for your detailed review of your stay with us. I was pleased to hear that you found the service at the reception to be of good quality and that you enjoyed your first meal with us. I was however disappointed to hear about the issues you have encountered in the restaurant thereafter; please allow me...

Limerick, Ireland
Reviewed 16 July 2014

I was flying from Amsterdam to Shannon with a stop at Heathrow. Due to delays I missed my connecting flight to Shannon and the airlines arranged for out stay at the Novotel London Heathrow. ..: The Hotel:.. The Hotel looks very nice and inviting. The reception desk is very friendly. The Hotel has a bar with a huge screen and...

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Helpful?
1Thank John B
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear John B, I am grateful for this very detailed and positive review of your stay. On behalf of all the team, I thank you for your words of praise regarding our high standards of service. We are also delighted that you have enjoyed using all our facilities including the bar, the restaurant and the bedroom. We hope to welcome...

muscat
Reviewed 16 July 2014

I have tried a number of airport hotels around LHR, and this Novotel property is definately a good one. The outside loos as dated as most other hotels this side of the airport, but inside it is quite funky. Contemroary lobby / restaurant / bar / social area and (at least mine was), very nice roomes with modern decor. Cool...

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Helpful?
1Thank gerhard1965
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear gerhard1965, Many thanks for your feedback following your stay at Novotel London Heathrow. We were glad to read your extensive review and mainly to note that you rate us as one of the good hotels in the Heathrow area. It is also a pleasure to hear that you found all our facilities to be pleasant and convenient and that...

Hamilton, New Zealand
Reviewed 16 July 2014

I stayed on a 2 day stopover here. The hotel connects to the airport on the hotel hopper bus and service is very regular and the drive only about 10 minutes. Staff were helpful and firendly and accomodating when I arrived early from a long haul flight. Rooms were comfortable and there was a lounge chair to relax in and...

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1Thank wanderer574
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear wanderer574, Thank you so much for your comments following your stay in our hotel. We are extremely pleased to hear that you had a pleasant experience with us. We hope to see you again soon. Kind Regards,

Sydney
Reviewed 14 July 2014

Room was quite small especially for four people, however was clean and pleasant, if not spectacular. We were especially impressed by the front desk staff who were helpful, friendly and more than willing to go the extra mile for four tired people who arrived to find their travel agent had bungled their booking. We also had the buffet breakfast each...

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Helpful?
Thank Andrea D
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Andrea D, We are very pleased to hear that you have had an excellent stay at Novotel London Heathrow and we are even more pleased to hear that we have provided you with a high standard of service throughout your visit. I thank you for pointing out the delicious breakfast you have had in our Elements restaurant. We hope...

Reviewed 14 July 2014

Stayed here for an overnight on the return from a holiday. We got an excellent online price including breakfast. Reception organised a taxi transfer to Heathrow for our family of four and it was so much easier than using the hoppa bus. We ate in the restaurant and enjoyed the super large pizzas which were excellent value. The design of...

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Helpful?
Thank Ftsre
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Ftsre, Thank you so much for this wonderful review. We are very pleased to hear that you found our hotel to be pleasant to stay in. Thank you also for complementing us on the excellent service provided to you during your stay. We look forward to your next stays. Kind Regards,

Paris, France
Reviewed 10 July 2014

Review collected in partnership with Accorhotels.com
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Thank Mary L
Julian M, Manager at Novotel London Heathrow, responded to this review

London, United Kingdom
Reviewed 8 July 2014

Review collected in partnership with Accorhotels.com
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Thank 509SimonE
Julian M, Manager at Novotel London Heathrow, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM283 - RM578 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, UK - Greater London
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
5 of 5