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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
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2,180 Reviews from our TripAdvisor Community

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Showing 1,995: English reviews
Abu Dhabi
Reviewed 7 August 2013

We had a lovely stay at Sheraton. Our booking included a complimentary breakfast which gave us free continental breakfast. The breakfast area was very comfortable with lots of choices included coffee and juice. The bathroom was absolutely gorgeous. The disappointing things were however the old TV, and the carpet seemed a bit stained. We were given coffee, tea, a kettle...

Thank S S
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for contacting us following your stay and for the kind comments you conveyed. We look forward to welcoming back in the future - with new rooms! Thank you Antoni

London, United Kingdom
Reviewed 5 August 2013

This hotel is just outside of Heathrow Airport and readily accessible by the shuttle bus service. It is the first stop from T5 Heathrow and the last stop going in to T5 at the Airport which saves time. Most of the day there are two buses going to the hotel. This suits me as I need T5 for my many...

Thank Jeffrey N
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

We thank you for taking the time to record your comments during your stay with us. Constant improvements take place at the Hotel and trust that on your next visit you may feel different about Reception. If however you'd like to discuss the matter with me, just contact me at the Hotel. Thank you Antoni.

Hastings, New Zealand
Reviewed 4 August 2013

We have stayed at the Sheraton Heathrow occasionally since our first visit to the UK in 1999. This hotel is a well worn hotel which still maintains the necessary comforts for a short stay either coming into or leaving from Heathrow. We always choose to stay in a club room now and find it really great for our needs. Everything...

Thank Marnie-kiwi
SHH_Hotel_Manager, Manager at Sheraton Heathrow Hotel, responded to this review

Dear Marnie-kiwi, thank you for your great feedback about the Sheraton Heathrow, thank you especially for your excellent feedback about the team. Great to read you enjoy your stays with us and we are able to make you feel welcome and comfortable. We are happy also, that you like the design of the recently refurbished public areas, lobby, Link@Sheraton, restaurant...

Jersey, United Kingdom
Reviewed 4 August 2013

My wife and I stayed her on Wed 23rd July 2013, prior to our flight to New York. We noticed the bar and restaurant area had been improved and the food we ate in the bar was good and we enjoyed relaxing there.However, we thought the rooms were just starting to get a little 'jaded' and in need of a...

1Thank the_cadmans
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments and we hope you had a great holiday in New York. We are pleased that you enjoyed the new look restaurant and bar and the new rooms will be following shortly. Park & Fly packages are limited so as to ensure secure and safe parking. The car hire company have been here for over 15...

Sutton Courtenay, England, United Kingdom
Reviewed 2 August 2013

We booked a hotel/long stay parking package via holiday extras. Thought we got great value for money on the deal. The hotel is a super smart hotel-just what you'd expect from Sheraton chain. Huge beds, huge fluufy towels etc. The bar food was nice, but at London prices.

1Thank Loudnorthernbird
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your very kind comments. We look forward to welcoming you back on your next visit to Heathrow. We trust that you had a great holiday. Reghards Antoni

London Ontario
Reviewed 30 July 2013

We stayed on our flight out having stayed at another less satisfactory hotel on our flight in. This hotel has great bar, restaurant and lounge (with PCs) areas. The rooms were very large. We rented two adjoining rooms - one twin for our kids and a queen for us. Both were very large with extra spacious bathrooms and really decent...

Thank abboydLondonOntario
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your very kind comments. It’s great to know that you enjoyed your stay with us and that the experience superseded the expectation. Thanks again, Yours sincerely Antoni.

Reviewed 28 July 2013

on arrival the hotel looks impressive, but the lack of attention detail especially cleanliness really let the hotel down. A particular bug bear was the packing charges that was not explained at the time of booking and the very dirty bathroom (I was physically sick when I realised that the towel a few inches from my head had large public...

Thank Business T
Sheraton_Heathrow, General Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to forward your notes on Trip Advisor following your stay with us. Obviously I would like to look into the matter a little further, hence if you would like to contact me directly I would be delighted to discuss it. Thank you once again. Andrew.

Saint Louis, Missouri, United States
Reviewed 27 July 2013

Hotel is ok, staff was very helpful. Free internet in the lobby. We stayed here before departing on a cruise since we had transportation from Heathrow. However using this hotel as a base for sightseeing was not a great idea. You can get the free 350 bus from stop across the street and down half a block. It takes you...

Thank Virginia E
Sheraton_Heathrow, General Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to post your comments following your stay with us. In particular I would like to thank you for the very kind commenst which have been passed on to the Associates concerned. With regards to the issue of connecting doors, I was of the understanding that the Duty Manager had settled the matter. Clearly however...

Reviewed 23 July 2013

Is a very clean and modern hotel. Very close to the airport, and is a good place to stay for the night before taking flight out. You can take the airport bus, free, and walk a few minutes. MacDonald is just across the street, handy for a quick breakfast before catching the airport bus to catch your nexxt flight.

Thank italycanada
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank yo for yor very kind comments, and we are pleased that you enjoyed you r stay with us. Looking forward to welcoming you back some time, Andtoni

Brisbane, Australia
Reviewed 22 July 2013 via mobile

I am staying here tonight and by far this is the worst "hotel" I have stayed at, not only in London but throughout Europe. I am staying in an executive suite too I might add.. The room lighting is poor, there is chewing gum and hair stuck to the walls in the shower, the tv is very poor. Hotel staff...

2Thank Joshua_k7
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank yo for forwarding your comments following your stay with us. Obviously we did not seem to meet your expectations on this occassion and for this I apologise. If you would like to discuss any of the issues directly, never hesitate to contact me at the Hotel, Yours, Antoni

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: RM370 - RM748 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, UK - Greater London
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good try though to book as SPG for extras. Avoid rooms 3230 to 3240 a/c bit noisy.”
hazardous2016, 26 Apr 2017 | Read review
“Try to avoid being at the back of the hotel overlooking the Heathrow detention center.... Not very nice!”
ecd3007, 31 Mar 2017 | Read review
“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
garygeorge3, 19 Mar 2017 | Read review
“ask for ground floor”
Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
DHaskell59, 1 Jan 2017 | Read review
5 of 5