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Holiday Inn London-Gatwick Airport

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Traveller (197)
Room & Suite (137)
Dining (50)
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Overview
  • Excellent25%
  • Very good43%
  • Average22%
  • Poor6%
  • Terrible4%
Travellers talk about
“the bus”(217 reviews)
“executive room”(48 reviews)
“one night”(193 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,141)
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Traveller rating
541
847
461
127
100
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541
847
461
127
100
Show reviews that mention
All reviewsthe busexecutive roomone nightgatwick airportcar parksouth terminalper person each wayan early flightper adultdays parkingpre flight staygood nights sleepcheck in was quicknext morningnight staybooked this hotelleave the car
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11 - 15 of 2,076 reviews
Reviewed 1 week ago

From the US, I am used to airport hotels offering a free shuttle service unless it says otherwise, such as fee or surcharge. The IHG website said a shuttle was offered but said nothing about a fee. It is £3|person/trip. £12 to spend I wasn’t...More

Thank chitownsam
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review I was glad to read you enjoyed your stay and take on board your comments with regards to the shuttle service and hope that this does not deter you from staying with us again here at the Holiday...More

Reviewed 1 week ago

We booked in advance for one night and car parking for 5 days. However, on arrival at the car park, we couldn't find anywhere to park. it was a mess, cars dumped all over the place. The hotel is very run down and tired looking....More

Thank Madeline L
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review I was sorry to read that you did not enjoy your recent stay please contact me direct on admin@higatwickairport.com to discuss this further Regards Jackie

Reviewed 2 weeks ago via mobile

Friendly staff and refurbished room, convenient location but on this occasion the food was disgusting. Ordered chicken pizza but what came was chicken and bacon 🤔 we don't eat pork or shell fish was very not best pleased at all. The chicken wing had no...More

Thank Po EL B
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review I was sorry to read the problems you had in the restaurant please contact me direct on admin@higatwickairport.com to discuss this further Regards Jackie

Reviewed 2 weeks ago

Whilst I appreciated having a choice of pillows, both of them were too thick for comfort. We both ended up using a folded bath towel instead. Also the doors are so noisy it seemed like all we could hear was doors slamming all night. Surely...More

Thank Nigel M
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review I was sorry to read you found the hotel noisy from your recent stay please contact me direct on admin@higatwickairport.com Regards Jackie

Reviewed 2 weeks ago via mobile

Great for overnight stay before flight next day. Had room service as kids were in pyjamas. Reaonable pruce. Left car for 3 weeks. Perfect for what we needed. Staff are lovely and friendly. Great atmosphere too, help if needed but relaxed and quiet if you...More

Thank nkurn
Response from operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick AirportResponded 1 week ago

Dear Guest Thank you for your review I was glad to read you enjoyed your recent overnight stay and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport Regards Jackie

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About
Amenities
Top amenities
Bar/Lounge
Free Internet
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
US$93 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$93 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (197)
Room & Suite (137)
Dining (50)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Gary G
17 May 2018|
AnswerShow all 6 answers
Response from Sharon D | Reviewed this property |
Sorry not sure as we didn’t come by train
0
Votes
Lynda M
8 April 2018|
AnswerShow all 4 answers
Response from VillageLady234 | Reviewed this property |
You will be directed byHotelnReception to park you car yourself at the rear of the Hotel. Where it will be for the duration of your Holiday, you keep the keys.
1
Vote
katie3659
20 March 2018|
AnswerShow all 2 answers
Response from David P | Reviewed this property |
Not early enough for early flights DP
1
Vote
Room Tips
"Don't bother upgrading to an Executive room - not worth it!"
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"accessibility room are of good size."
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"High Floor Seem to be updated"
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"Ground floor family room was quit and accessible to car park and reception."
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