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Heritage Park Hotel

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1 room 2 adults 0 children
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Heritage Park Hotel
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263 Reviews from our TripAdvisor Community

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Showing 262: English reviews
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Tonyrefail, United Kingdom
Reviewed 2 days ago NEW

We got married here on the weekend and what a fantastic time was had by everyone, we had quite a few guests staying here as well and not one complaint. The wedding was great from start to finish with a great coordinator. The food was lovely from breakfast which had a vast selection to the carvery and evening meal which...

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Thank karenswillis
Reviewed 3 days ago NEWvia mobile

We booked the hotel for a nights stay and then checked the reviews on here. Gulp. Maybe not the best choice, so it was with a certain amount of worry we checked in. From the lovely lady on reception to the moment we left we did not have one complaint. The hotel is being refurbed, and that asside as it...

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Thank Jane H
Reviewed 4 days ago NEWvia mobile

Parking easy with lots of spaces. We arrived on the back road and not the main road so was a little difficult to find on that side as not very lit up.Reception was unmanned when we arrived but the check in was smooth and easy after that. The room was clean and tidy with usual facilities and complimentary tea coffee...

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Thank Emma H
Beaconsfield, United Kingdom
Reviewed 5 days ago NEW

Firstly, let me start by saying that this review wasn't going to be written here as I had wanted to complain to management first. I believe in giving establishments a chance to right their wrongs before reviewing. However, upon asking reception this morning on checkout for the name of the manager I was curtly informed that they don't have one!...

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2Thank Yvetterae
Cardiff, United Kingdom
Reviewed 2 weeks ago

Difficult to give a real positive review of this hotel because it is undergoing some refurbishment. Nevertheless the overall feeling was of a tired, dated building well over due some TLC. Altough basically clean there is a need for some attention to detail. The hotel is situated just a couple of miles from Pontypridd and is ideal for anyone wanting...

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Thank Alun41
Rotherham, United Kingdom
Reviewed 3 weeks ago via mobile

This hotel is currently having a large amount of improvement works completed including large areas of hotel closed. It really needs the improvement as overall the hotel was disappointing and not very clean. Staff are trying but unfortunately this hotel is well past it's best.

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Thank Bill546f
Wakefield, United Kingdom
Reviewed 12 February 2017

Booked in do I want to pay straight away? Room is dirty cups returned to cleaners horrible.the food is a joke do not order anything they make what they want. Again do not book here save your money, buy a tent instead you will be happier

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Thank Richard B
South Wales
Reviewed 3 February 2017

This review is just for Sunday Carvery and not about accommodation. A party of 8 of us went there last month for Sunday Carvery. Choice of Turkey, Beef or Pork, with about 6 different veg and all the trimmings. The food was beautiful and the gravy was just like home made .Lovely setting too if you are in the conservatory....

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Thank motherhenSouthWales
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Thank you for your recent review on trip advisor. It is good to see customers appreciation shared.I look forward to seeing you again, do not forget we are now taking bookings for Mothers Day with a Special Carvery menu on offer, sittings only due to level of demand, 12. noon, 2.00 and 4.00.

Reviewed 26 January 2017 via mobile

This is the 2nd time I have visited this hotel on business. First time great, 2nd time not so great. The staff are friendly and pleasant enough, checking in is great and finding your way around is simple enough. The 2nd visit I had, was not a fun experience, the bed wasn't supportive at all, and the television was broken...

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Thank Ross S
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Thank you for your comments they are always helpful. I am sorry your bed and tv were not up to standard. I will investigate both these issues immediately. We are now in the process in refurbishing the hotel we are about to start with the reception desk and main entrance, we are looking forward to when it will all be...

Chester, United Kingdom
Reviewed 26 January 2017

I stay away in hotels all across the country every week for work, this is one of the worst hotels i have ever stayed in. The staff don't seem to know what customer service means, the food is terrible and the hotel is in much need of a makeover. Definitely would not recommend this hotel.

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Thank Dave A
Heritage P, General Manager at Heritage Park Hotel, responded to this review

So sorry to read your comments regarding staff behaviour if you could contact me and discuss this further I will carry out a full investigation. As you probably noticed we have started a complete refurbishment of the hotel We have almost finished the toilet area and are about to commence work on the reception desk and entrance way, working our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Set at the beginning of the famous and beautiful Rhondda Fawr and Fach Valleys and only a few miles from the town centre of Pontypridd, our Hotel is an ideal base, whether it be Business or Pleasure we are centrally located. The local Train Station Trehafod will provide links to Cardiff and Swansea whilst by car we are only 20 minutes from The Brecon Beacons National Park. We offer all of our guests Free WIFI, Free Car parking and Free use of our Pulse Fitness Centre, with a Pool, Steam-room and Gym, Lounge Bar offering Beers, Wines & Spirits. The Loft Restaurant serves Breakfast, Lunch and Dinner or for a more casual meal try our "Home from Home" dishes in our Lounge Bar. Our Management team who, together with the staff, constantly strive to ensure that guests are made to feel comfortable during their visit. ... more   less 

Additional Information about Heritage Park Hotel

Address: Coedcae Road | Trehafod, Pontypridd CF37 2NP, Wales
Region: United Kingdom > Wales > Southern Wales > Rhondda Cynon Taff > Pontypridd
Price Range: RM306 - RM532 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Park Hotel 3*
Number of rooms: 43
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Also Known As:
Heritage Park Pontypridd
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Park Hotel staff and other travellers.
1 question
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Birmingham, United Kingdom
over a year ago

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Questions? Get answers from Heritage Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother”
 of 5 bubbles Mrskettley333, 20 Jan 2017 | Read review
“1st floor probably quieter. Order the tea rather than coffee at breakfast.”
 of 5 bubbles Clairerose2013, 22 Dec 2016 | Read review
“Just avoid this place”
 of 5 bubbles Hayley_Oh, 5 Nov 2016 | Read review
“Regularly used for weddings and functions Request room away from function room and entrance”
 of 5 bubbles Bergerac1025, 13 Sep 2016 | Read review
“Ground floor family room are very roomy compared to others”
 of 5 bubbles Cathjohn1, 28 Aug 2016 | Read review
5 of 5