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Heritage Park Hotel

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1 room 2 adults 0 children
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Heritage Park Hotel
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258 Reviews from our TripAdvisor Community

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Showing 257: English reviews
London, United Kingdom
Reviewed 18 August 2015

I've been staying at this hotel for many years on and off and if i'm honest the only reason i return is because the reception/bar/restaurant staff make you feel so welcome, the staff here seem to genuinely care and they always remember my name (which is very rare in a budget hotel) When you walk through the door here you...

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Thank Jack J
Sittingbourne, United Kingdom
Reviewed 11 August 2015 via mobile

Arrived at the Heritage Park Hotel sometime around 21:15 in the evening. The lady on reception was charming. Very helpful and chatty, just what was needed after a long day traveling. I checked in and was given my key. Room 123. I arrived at my room having walked past a few posters saying "Hotel under Renovation". My room was spacious...

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4Thank paulc209
London, England, United Kingdom
Reviewed 6 August 2015

We were a bit worried what to expect after reading some of the reviews, but we were pleasantly surprised. Yes they are in the middle of updating and yes we could smell paint , but we never heard any noise at all. Our twin room was very clean, nothing to complain about at all plenty of tea, coffee & biscuits....

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Thank Diane K
Reviewed 26 July 2015 via mobile

Stayed here for 1 night check in smooth,room comfortable and spacious breakfast was good lots to choose from staff friendly the only problem was trying to get a drink at the bar as there was a wedding on and was jam packed in bar area but other than that no problems just wished we had brought swimming costumes so we...

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1Thank Siemcamjude
Sully, null, United Kingdom
Reviewed 19 July 2015

Went here for a family meal last week.Very poor quality food at outrageous prices.The staff were helpful and attentive but essentially,the quality of the food was very poor. This was the opinion of all who attended the meal and none of us will be rushing back.

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3Thank bluemooner2013
Oxford, United Kingdom
Reviewed 19 July 2015

We were visiting relatives in Wales. (I hope they don't read this review). We asked them for a recommendation for a good class restaurant/hotel where we could entertain the whole family. One set of relatives recommended the Heritage Park. I accepted their choice as being reliable. I didn't realise that their standards were not the same as ours. I rang...

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2Thank plod715
Pontypridd, United Kingdom
Reviewed 3 July 2015 via mobile

Never have I been so appalled at a large company they are quick enough to take your money but discusting at returning so many phone calls and so many trips up there and still no money returned be very careful before booking such a big event they promise the earth and deliver nothing they are rude and fob you off...

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5Thank mcglnnchr
Brisbane
Reviewed 22 June 2015

We stayed one night here and I would highly recommend you avoid this hotel if possible. Undergoing refurbishments is no excuse for the poor service, disinterested staff, inedible breakfast, doors that don't lock, and weak water pressure. If we had paid moderate prices then we would have accepted that this was all that we could expect, but rates were high,...

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3Thank M G
Clare, United Kingdom
Reviewed 21 June 2015

Stayed here a few times but is let down, its under going an upgrade, not before time, web site said pool and gym closed but was open! Room was OK twin beds and got a decent nights sleep but breakfast is a fiasco, you get tea or coffee from a thermos type urn but was tepid and everything else is...

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1Thank kgbclare
Reviewed 17 June 2015 via mobile

After reading reviews we wasn't sure what to expect. Visiting for a relatives wedding and we found this hotel to be exactly what we needed. Clean rooms decent breakfast excellent leisure facilities. Would not hesitate coming again! Staff couldn't do enough for you

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1Thank AntonyT1

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Set at the beginning of the famous and beautiful Rhondda Fawr and Fach Valleys and only a few miles from the town centre of Pontypridd, our Hotel is an ideal base, whether it be Business or Pleasure we are centrally located. The local Train Station Trehafod will provide links to Cardiff and Swansea whilst by car we are only 20 minutes from The Brecon Beacons National Park. We offer all of our guests Free WIFI, Free Car parking and Free use of our Pulse Fitness Centre, with a Pool, Steam-room and Gym, Lounge Bar offering Beers, Wines & Spirits. The Loft Restaurant serves Breakfast, Lunch and Dinner or for a more casual meal try our "Home from Home" dishes in our Lounge Bar. Our Management team who, together with the staff, constantly strive to ensure that guests are made to feel comfortable during their visit. ... more   less 

Additional Information about Heritage Park Hotel

Address: Coedcae Road | Trehafod, Pontypridd CF37 2NP, Wales
Region: United Kingdom > Wales > Southern Wales > Rhondda Cynon Taff > Pontypridd
Price Range: RM312 - RM539 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Park Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Heritage Park Pontypridd
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Park Hotel staff and other travellers.
1 question
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Birmingham, United Kingdom
over a year ago

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Questions? Get answers from Heritage Park Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother”
 of 5 bubbles Mrskettley333, 20 Jan 2017 | Read review
“1st floor probably quieter. Order the tea rather than coffee at breakfast.”
 of 5 bubbles Clairerose2013, 22 Dec 2016 | Read review
“Just avoid this place”
 of 5 bubbles Hayley_Oh, 5 Nov 2016 | Read review
“Regularly used for weddings and functions Request room away from function room and entrance”
 of 5 bubbles Bergerac1025, 13 Sep 2016 | Read review
“Ground floor family room are very roomy compared to others”
 of 5 bubbles Cathjohn1, 28 Aug 2016 | Read review
5 of 5