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BEST WESTERN Grand Hotel

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BEST WESTERN Grand Hotel
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439 Reviews from our TripAdvisor Community

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Showing 436: English reviews
Hartlepool, United Kingdom
Reviewed 1 week ago

We took the Ballroom dining package for 100 guests for a Charity Function Dance evening. From start to finish the organisation and assistance from Kelly and the team was second to none. The food was excellent and the room was beautifully prepared. Bar prices are reasonable and a disco music was also in tee package. We wanted some live music...

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Helpful?
Thank pearcedavid2
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear pearcedavid2, Thank you so much for your very kind review, we are so pleased that we could help you host a fabulous evening and look forward to providing you with the same high level of service for your event next year. Best Regards, Hannah

Colchester, United Kingdom
Reviewed 2 weeks ago

We stayed at the Grand Hotel in Hartlepool for one night whilst visiting family who were about 6 miles away. Prices were very reasonable and when we asked to change from twin rooms to doubles there was no issue. The rooms are quite dark and not great if you want to read. They are clean and spacious although our double...

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Helpful?
1Thank juliewM6791NH
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear juliewM6791NH, Many thanks for taking the time to leave us a review, we rely upon feedback from our guests to ensure that we can constantly improve the service that we provide. We are pleased you enjoyed your stay with us and hope you will stay with us again if you are in the area. Best Regards, Hannah

Cambridgeshire, United Kingdom
Reviewed 23 December 2016 via mobile

We booked to stay here, along with another 6+ rooms for guests attending our wedding. On check in the receptionist seemed uninterested and not bothered that this was our wedding, very disappointing. I specifically asked that the room my husband to be included a bath, on check in it was only a shower. I was advised there was an additional...

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Helpful?
Thank Angella B
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Angella S, Thank you for taking the time to leave us a review, please accept our apologies for the issues you encountered during your stay, we welcome all customer feedback and will endeavour to improve upon the points you have raised. Best Regards, Hannah

London, United Kingdom
Reviewed 10 December 2016

Stayed just the one night with my sister. We both had our own rooms on the 3rd floor. Room was lovely and big. Bit run down and basic but clean. TV was a bit on the small side but, then again we wasn't in our room much anyway. Could hear the TV from the room next door, so walls not...

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Helpful?
Thank Gillian D
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Gillian D, Thank you very much for taking the time to leave us a review, we are pleased you enjoyed your stay and look forward to seeing you again next time you are in Hartlepool. Best Regards, Hannah

Walsall, United Kingdom
Reviewed 27 November 2016

staff where very friendly and helpful had a lovely room though a bit dated the bed was comfortable and the room was spacious we would definitely stay here again, shops near by and plenty of places to drink eat and drink the harbour is not to far away and is lovely, their is parking across the road from hotel but...

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Helpful?
1Thank denise c
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear denise c, Many thanks for your kind review, we are pleased you enjoyed your stay with us and hope to see you again in the future. Best Regards, Hannah

Leeds, United Kingdom
Reviewed 20 November 2016

Myself and my family have staying at this hotel for the last 15 years and in recent years watching the decline. Not sure if this is due to Best Western chain? Have just returned from my annual 2 day stay and am still trying to warm up. No heating or hot water on Friday or Saturday, hotel fully aware of...

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Helpful?
1Thank KingN1M
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear KingN1M, Thank you for taking the time to leave us a review, we are very sorry that you experienced these issues during your recent stay at the hotel. We take all feedback on board and will endeavour to improve upon all of the points you have raised. Best Regards, Hannah

Bristol, United Kingdom
Reviewed 16 November 2016 via mobile

I have stayed at the grand hotel several times over recent years. It's always a mixed bag. The rooms are a good size and some of them have been updated quite nicely. On this particular visit I had as always booked a room with a bath but on arrival after a seven hour drive found I had a room with...

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Helpful?
Thank andypusey
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear andypusey, Many thanks for taking the time to leave us a review, we are very sorry for the issues you encountered during your stay. We take all feedback on board and will endeavour to improve upon the points you have raised. We hope you will consider staying with us again in the future. Best Regards, Hannah

Reviewed 13 November 2016

While the hotel is well situated, with good attentive staff and pleasant decor, the noise emanating from the nightclub on the ground floor is beyond a joke. In a room on the top floor, the music might have well as been in the room next door.

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Helpful?
Thank Matthew M
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Matthew M, Thank you for taking the time to leave us a review, we are pleased you found our staff welcoming and hope that you will accept our apologies for the noise issues you experienced during your stay. Best Regards, Hannah

Sheffield, United Kingdom
Reviewed 23 October 2016 via mobile

Just got back from an overnight stay for a friend's wedding 💒 had a great time hotel was brilliant staff nice an friendly massive rooms we did book executive got a good deal on booking com could do with a spruce up on a few thing like the outside not very well presented specially all the seagulls mess on the...

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Helpful?
Thank jocardwell
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear jocardwell, Thank you for your very kind review, we are pleased you enjoyed your stay with us and hope to see you in the future if you are ever back in the area. Best Regards, Hannah

Harrogate, England, United Kingdom
Reviewed 23 October 2016 via mobile

The young lady on reception was lovely and polite and greeted us in a friendly manner.Our room was 222 which was very spacious with a king and a double bed to choose from. Bathroom could definitely do with some updating.The shower was only Luke warm.I found a deliberate mistake in the middle of the night when I went for a...

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Helpful?
1Thank Dale P
Hotel M, Public Relations Manager at BEST WESTERN Grand Hotel, responded to this review

Dear Dale P, Thank you for taking the time to leave us a review, we are sorry that you experienced a few issues during your stay but hope that you would consider staying with us agin in the future. Best Regards, Hannah

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Grand Hotel

Address: Swainson Street, Hartlepool TS24 8AA, England
Region: United Kingdom > England > Durham > Hartlepool
Price Range: RM243 - RM381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Grand Hotel 3*
Number of rooms: 48
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Questions & Answers

Questions? Get answers from BEST WESTERN Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Can't really comment on bedrooms/sleeping as we primarily used the Ballroom for a function.”
 of 5 bubbles pearcedavid2, 8 Feb 2017 | Read review
“If possible ask for a room that doesn't overlook their back yard which is what we had its untidy and not at all a good view”
 of 5 bubbles juliewM6791NH, 6 Feb 2017 | Read review
“The higher the floor the quieter it is!”
 of 5 bubbles gilliand613, 9 Dec 2016 | Read review
“Dont go until they have sorted the heating and plumming and dont expect any discounts if you dont get heating or hot water to shower”
 of 5 bubbles KingN1M, 20 Nov 2016 | Read review
“Ask for one away from the nightclub and the Indian restaurant (also on the ground floor)”
 of 5 bubbles matthewmK3784PV, 12 Nov 2016 | Read review
5 of 5