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Richmond Hill Hotel

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Richmond Hill Hotel
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1,301 Reviews from our TripAdvisor Community

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Showing 1,270: English reviews
Birmingham, United Kingdom
Reviewed yesterday NEW

I don't normally wright reviews but I will this time, I attended a party last week at Richmond hill hotel and my feeling are mixed food was not bad but very dry not from the expectation but I did find very embarrassing for me and my group, the all experience did not match the expectation we couldn't enjoy in the(DJ)...

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Helpful?
Thank billy456720
Reviewed 2 days ago NEWvia mobile

I am new to writing reviews on trip advisor ! In fact it's my first time ! However I felt compelled to do so after reading a bad review that I felt very unjust. I was with a group of work colleagues attending an office party night last Saturday in the Restaurant at a joiner party. We found the food...

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1Thank Vernon R
Greater London, United Kingdom
Reviewed 3 days ago NEWvia mobile

After having our work Christmas party at this hotel for many years previously unfortunately this year may be the last time. The set menu was disappointing, the starters were adequate however the main meal of turkey was served lukewarm with some of the roast potatoes inedible, sprouts very hard and barely any stuffing. However the main issue was the DJ...

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Helpful?
Thank Cat G
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Cat, We are all so disapointed to read that you did not enjoy your party with us this year. The feedback from Saturday in the restaurant and the ballroom has been fantastic, and the team were not aware that anyone had left unhappy with the event. The choice menu is pre selected prior to the day to allow a...

Brighton
Reviewed 6 days ago NEW

We had a very pleasant stay in a newly refurbished Hill Collection Suite. It was a great deal including dinner, bed and breakfast. Staff on arrival were very good and we were swiftly allocated a room even though we were early. The hotel looks freshly decorated and everything was immaculately clean. It's a Georgian building but sympathetically modernised and is...

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Helpful?
Thank ChesterLeStreet
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Chester, Thank you for your light hearted post, it was a pleasure to read your review of your stay. We are delighted that you would return and have lovely Georgian room with conventional bathroom ready for you. Kind regards Diane Tapner-Evans General manager

Reviewed 1 week ago via mobile

Richmond is said to be a very very posh area..rich people and all around..Was an overall good stay. Rooms are newly renovated i guess. They just hv one bar and restaurant, but staff is extremely helpful..Thomas ensured he made me feel warm and comfy....

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Helpful?
1Thank Veena S
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Veena, Thank you for your feedback on tripadvisor, I am pleased you enjoyed your time with us at Richmond Hill Hotel. We hope to welcome you back again, Kind regards Diane Tapner-Evans General manager

Leeds, United Kingdom
Reviewed 1 week ago via mobile

We stayed in this hotel as part of a special weekend away to watch the rugby. On arrival there was a mix up with the booking, to make it extra special we had booked two suites. Despite having a confirmation email of this the hotel insisted these rooms had been cancelled and offered executive rooms instead. We were also told...

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Helpful?
Thank annie18082015
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Annie, I am so sorry that your stay went so array for your visit to Twickenham. The original booking via booking.com was for a large group of rooms and unfortunately when they were canceled on line, not all of the changes filtered through correctly. I am disheartened that the team were unable to resolve the issue on the day...

maidstone kent
Reviewed 1 week ago via mobile

Would highly recommend this hotel. Renovated rooms lovely and modern. Food excellent and staff very friendly and efficient. Special mention to lovely staff in restaurant ! Excellent position too. We will return

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Helpful?
Thank cherylberyl
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Cheryl, Thank you for your positive post, we are delighted you enjoyed your time with us. We look forward to welcoming you back, Kind regards Diane Tapner-Evans General Manager

Driffield, United Kingdom
Reviewed 1 week ago

The hotel is great the staff are great but the food served in the bar is an absolute rip off price wise. The portions were so small I was embarrassed when they were presented. Three scoops of ice cream for £7 and each scoop was no bigger than a table tennis ball. The quality of the ingredients used both in...

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Helpful?
Thank deanandsamsmith
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Dean and Sam, I am sorry you did not find the food value for money, the ice cream is homemade and should be a trio of usual scoop size for £6.75. Children's portions are £3.50. I would have hoped you shared your disappointment with the restaurant team on duty who would have happily given a bigger portion on the...

NE England
Reviewed 2 weeks ago via mobile

The hotel we booked was closed so we ended up here. The rooms are very well designed to maximise the very small space, there's no bath and a very modern sliding door arrangement shower /WC which I wasn't keen on felt almost caravan like. The menu was extremely limited and the 'special' menu not to our taste. Food was very...

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Helpful?
Thank lourhys
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, Thank you for sharing your thoughts following your stay with us recently. It is always disappointing to read that a guests stay was not viewed as value for money. The newly refurbished bedrooms were designed to maximize space and create light, some guests really enjoy the design and others find it unusual. We do have a whole section...

Ashwell, United Kingdom
Reviewed 2 weeks ago via mobile

Booked on a deal for Sunday & Monday evening dinner bed and breakfast. Arrived and checked into a newly refurbished room as expected. After being in the room 45 minutes we realised the heating was not working. A quick call to reception failed to fix it and they confirmed the fault. We were then offered an alternative room which turned...

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Helpful?
Thank Woodfordehaven
Diane T, General Manager at Richmond Hill Hotel, responded to this review

Dear Guest, Thank you for a lovely review, unfortunately we did have an issue with heating in a couple of rooms which took us a little while to resolve. I am really pleased that the team were so proactive in dealing with your feedback and you continued to enjoy your time with us. Hopefully you will have reason to visit...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more   less 

Additional Information about Richmond Hill Hotel

Address: 144-150 Richmond Hill, Richmond TW10 6RW, England
Region: United Kingdom > England > Greater London > Richmond
Price Range: RM514 - RM978 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Richmond Hill Hotel 4*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cancelon, Expedia, Travelocity, Cheap Tickets, Priceline, Odigeo and Agoda so you can book your Richmond Hill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Richmond Hill Hotel Richmond
Hotel Style:
#4 Family Hotel in Richmond
#6 Business Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Hill Hotel staff and other travellers.
6 questions
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Questions? Get answers from Richmond Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in a quiet rear room on the 4th floor”
 of 5 bubbles ChesterLeStreet, 2 Dec 2016 | Read review
“The ground floor rooms are noisy”
 of 5 bubbles deanandsamsmith, 26 Nov 2016 | Read review
“Rear rooms are quieter, street facing with incredible views over the city”
 of 5 bubbles 398michaelm398, 13 Nov 2016 | Read review
“room 210 very quiet and modern”
 of 5 bubbles Springer114, 13 Nov 2016 | Read review
“Newly refurbished rooms bathroom in room with glass surrounds . I prefer more privacy more space in the room to relax .”
 of 5 bubbles gillosco, 10 Nov 2016 | Read review
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