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Arrived in the midst of the “little Beast from the East. Hotel contacted us to enquire as to our dining needs that night, a nice touch. The Hotel is as always a fabulous place to base yourself on the edge of Newport and gateway to...More
Me and my boyfriend came here for lunch and it’s a bit bizzare how it’s a “restaurant “ yet you have to go to the counter to order your food?? Just find it a bit odd seeing as the waiters/waitresses took orders for our dessert...More
This was our first stay at The Priory Hotel in Caerleon. The hotel looks welcoming and is set in an attractive garden. Staff were warm and friendly and couldn’t be more helpful when we arrived. We were a little disappointed to be shown to the...More
We made a reservation for our proposed wedding. Communication became hostile, after an enquiry to the menu. They were not able to offer a definitive menu and the communication resulted after arguments in the management deciding that the booking was not valid. Very disappointing as...More
Thank Sean P
Response from Priory_Caerleon, General Manager at The Priory Hotel & RestaurantResponded 1 week ago
Thank you very much for your review of the telephone conversation that took place yesterday.
To clarify, I found your antagonistic and patronising methods of communication, quite frankly, extremely rude.
Your reservation was politely declined with no argument or aggression on the basis...More
I last stayed at this hotel many many years ago. I have to say that the obvious recent investment in upgrading this place has been well worth it. The clean rooms are quaint and well appointed. The front of house is efficient and welcoming. The...More
Hi Dogs are not allowed in the rooms but they were happy for our labrador to sleep in the car in the car park there is loads of walking and grass to use next door. I would just check first with the Priory in case it has... More
Hi Dogs are not allowed in the rooms but they were happy for our labrador to sleep in the car in the car park there is loads of walking and grass to use next door. I would just check first with the Priory in case it has changed its policy
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"The 12th Century rooms are single glazed as the Priory is listed. A bit nippy if the wind is cold."