Dropped in today for a drink in the lounge. We arrived with our pup and were made very welcome. The general manager was very friendly and went out of his way to make sure we were made welcome, even putting the fire on for us even though we were the only ones present addibg to the lovely atmosphere. All the staff were very nice we encounted, even considering the fact my pup was behaving out of character and been noisy (lucky only us there). We would have stayed longer if not for him playing up like the toddler he is. 'Angela' came over to speak with is and was very reassuring about it which was above and beyond. Saw a lovely afternoon tea pass by us and we are talking of booking next year. (Without the toddler pup) It's the staff and service which make a place which has resulted in my 5 star review. Would recommend …
Took family for a celebratory meal to the restaurant,60th birthday for twins!There was a murder mystery evening on in the function room on the same night but the restaurant still accommodated our booking.The meal was beautiful,customer service excellent and none of us had to wait long for food and drink to come to the table.We had brought a birthday cake to be brought out at the end and the staff were fab and so helpful with keeping this a surprise and singing happy birthday and brought us a special knife to cut it and share out.Would definitely recommend the restaurant and will be coming back again
The place was beautiful and secluded. The staff are super friendly and go out of their way to accommodate you. Great venue in the summer for outdoor seating. Would love to know if any walks nearby for the winter.
We brought 48 people on our first visit and were so well looked after, that we came again as a couple, and were just as pleased as we were the first time. The evening meal was really very nice, we would go back again,
I have stayed a Best Western hotels in the past and been disappointed on all occasions but not this time. From the warm welcome at reception to our beautiful very large room with a four poster bed and sofa area looking out onto the beautiful grounds of this very old and well kept castle. Our spacious room with ensuite was lovely and quirky. My partner had ordered flowers for my birthday and the hotel ensured they were in our room on arrival. The ground are well kept and thr hotel spotless with lovely fireplaces in the bar and restaurant lit to keep out the cold. Like all places to survive they are cutting back on utilities and heating in room only comes on after 5pm, so room often chilly but we were out most of the day and you can go sit in the lounge where it was very warm. I don't mind this as it would be a shame if they had to close because of the current situation . The food was lovely, well presented and hot, service by Harry was great, lovely young man and Melissa gave us a free tour of the dungeon and rooms that are steeped in history and visitors who never left shall we say lol. They do weddings and other functions including murder mystery nights which we will defo be coming back to do one and stay over again but sadly not until early next year now. If you need it good disabled access and lots of parking. Nice walks in the ground A pub called the Dog 5 mins away in the car but a must is a visit 10 mins drive away the Fox Hole you need to book as busy even on week nights, food is amazing as was the service. Bishop Aukland only a short drive away if you want to walk around shops, showing signs of recession but Masham also not far away and its a lovely village with breweries and quaint shops, Gin shop a must visit as is the brewery tour Biv thank you to all the staff for making my birthday a fabulous one, the birthday card from the totel was a nice touch Wish I could put more pictures on here, loads more to see…
We experienced a fabulous service from all staff members. Our room was wonderful with fantastic views. Our evening meal and breakfast was delicious. Vegan options on the entire menu were impressive and nicely made.
We paid £119 for the Winter Warmer offer. This included bed and full English breakfast, a 2 course evening meal and a pre dinner cocktail. The food was great quality and portions were large. The staff were all really friendly and service was excellent. We opted for the cheapest room option, but even this was well equipped and very comfortable.
Lovely place and grounds , we stayed one night sun 23rd oct, lovely friendly helpful staff , delicious food , lovely spotless clean rooms in the west wing, room 9 ,, we have thoroughly enjoyed our stay , thank you , regards Lynda and Joe Jackson
Lovely setting, pleasant staff, good breakfast. Evening meals—the roast of the day was a bit like a school dinner. Poor. The steak was over cooked. Desserts good. Evening meal the following day - gammon - was very good & again the dessert was good. Room lighting poor, corridors dark & chilly
Me and my partner have just got back from a 2 night stay here. Honestly from the staff to the food to the actual castle. Absolotely fantastic. We loved it. Food was delicious. Staff were like family. So friendly and nothing was to much for them. We will definitely be returning. A special thanks to Jess...Brenda...kelly, Melissa and Lorraine. What a lovely bunch. They even took us down in to the dungeon etc and explained the history which we loved. Cheers lasses :)