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Al Bustan Palace, A Ritz-Carlton Hotel

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#4 of 49 Hotels in Muscat
Certificate of Excellence
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1 room 2 adults 0 children
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Al Bustan Palace, A Ritz-Carlton Hotel
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1,985 Reviews from our TripAdvisor Community

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Showing 1,475: English reviews
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London, United Kingdom
Reviewed 2 days ago NEW

Most enjoyable rest,great for families,loads of space in grounds,lovely beach.staff were very helpful and friendly.Could Do with another choice of restaurant apart from the buffet ,beach and Chinese.Bathrooms could be up dated with separate shower cubicle

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank dianehJ9640VU
Cle Elum
Reviewed 4 days ago NEW

First time to Muscat, Oman, and we couldn't have found a more lovely place!!! The hotel is gorgeous, the location quiet, our room has a balcony leading right into the swimming pool (only for a few rooms - not the public pool), and the beach & main pool within steps. There are lots of choices for food and drinks. I...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Jmdavies001
london, United Kingdom
Reviewed 5 days ago NEW

have rarely seen an uglier luxury hotel. Feels like you are living in a cement mosque with no views from any indoor public spaces. Had 2 suites and it didn't feel at all special. Pool areas are nice, beach pavilion restaurant is good, concierge is absolutely hopeless.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank normanf880
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "normanf880", Thank you for taking the time to share your feedback following your recent stay with us. Our goal is to deliver our guests with genuine care and comfort that will allow them to leave the hotel with everlasting memories. When our guests feel we fail to meet their expectations, it is important for me and our leadership team...

Reviewed 6 days ago NEW

We stayed for one week and it was absolutely faultless. It was once a palace, and we felt like royalty staying there. They could not do enough for us !! My son loved the 50 meter pool and the lagoon access pool. If you want to be spoilt - this is the place. Never felt crowded. Lots of space to...

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1Thank ACG1967
London, United Kingdom
Reviewed 6 days ago NEW

We went to the Al Bustan for part our honeymoon which we spent in various hotels in Oman. We loved the country overall and the Al Bustan was actually the cheapest hotel we stayed in (we also did the Alila Jabal Akhdar and the Chedi) and our favourite. The staff are simply brilliant in every way. Nothing more to add....

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank johnbE6868PK
Pewsey, United Kingdom
Reviewed 1 week ago NEW

Third trip back to this hotel, service and food throughout were excellent, facilities in the gym, tennis courts and pools were marvelous. Just taking a chair in the hotel grounds and watching the ocean while reading a book, incredibly relaxing. The people of Oman are so warm and friendly and the hotel is a short ride to the souk.

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1Thank NorthShieldsBoy
London, United Kingdom
Reviewed 1 week ago

Had a week here, having come 10 years ago. The pool is much nicer now, and you can do some proper swimming in it. The gym is better than it was, but still quite small, and hot! Needs an upgrade. Restaurants good but quite pricey. Rooms feel a bit tired but having an uplift soon. The hotel no longer has...

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1Thank Fusspot100
Sydney, Australia
Reviewed 1 week ago

The building itself and the grounds are one of the best I've ever seen. Exquisite lobby that will leave you lost for words. The grounds down to the beach are beautiful and well maintained. Food and drinks are perfect - expensive, but so is everything in Oman. My issue was with the checkin and reservation process: It took our group...

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1Thank 100by40
bergen nh, The Netherlands
Reviewed 1 week ago

exceptional high prices in the restaurants and bars and the quality was poor.The place,pool and beach were perfect.Bad service while asking for a late check out after staying 7 days and spending a lot of money...unbelievable!

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 468dickh
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “468dickh”, Thank you for taking the time to share your feedback following your recent experience with us. Please allow me to express my sincere apologies that your experience was not up to your expectations. At The Ritz-Carlton we pride ourselves on offering only the best quality, and are passionate about creating meaningful memories for our guests. I was very...

Wetherby, United Kingdom
Reviewed 1 week ago

This is a most beautiful hotel. We went for afternoon tea which was excellent, lovely sandwiches, scones and pastries - plenty of tea replenished as much as you wanted. The setting was spectacular. The service and friendliness of the staff was top notch. The pool are was really beautiful flowing onto the beach and the sea. I would love to...

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1Thank DorothyT

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998 | Muttrah, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: RM1,590 - RM3,185 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lagoon room is great for the kids”
 of 5 bubbles ACG1967, 20 Feb 2017 | Read review
“Pay a little extra and get a poolside room on the ground floor”
 of 5 bubbles NorthShieldsBoy, 19 Feb 2017 | Read review
“Call in advance to notify of your arrival time to ensure smoother checkin”
 of 5 bubbles 100by40, 18 Feb 2017 | Read review
“lagoon access rooms great if you want to swim in peace”
 of 5 bubbles SAW915, 13 Feb 2017 | Read review
“A sea facing view is preferable for holiday makers. There is no executive club for Rewards members.”
 of 5 bubbles , 11 Feb 2017 | Read review
5 of 5