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Al Bustan Palace, A Ritz-Carlton Hotel

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#4 of 49 Hotels in Muscat
Certificate of Excellence
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Al Bustan Palace, A Ritz-Carlton Hotel
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2,043 Reviews from our TripAdvisor Community

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Showing 1,517: English reviews
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Reviewed yesterday NEWvia mobile

Visited the hotel just to have a drink to meet with a friend who lives locally. The hotel was stunning, with a beautifully decorated reception. The staff at reception were welcoming and friendly, one girl was extremely helpful and escorted us to the pool bar giving us information along the way. She was not based at this property and Was...

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Thank VH21
Fort Lauderdale, Florida
Reviewed yesterday NEW

I stayed here for four nights from 21-25MAR2017 after securing a really good rate, what I assume was substantially below the usual rate. My girlfriend and I probably had a different experience than most since we had a rental car the whole time and I don't think many guests were getting around on their own. And that's fine, there is...

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1Thank Evan S
Reviewed yesterday NEW

I stayed 5-10 March, I had previously been to the hotel 10 years earlier but my parents go every year. It was great to recognise some of the staff, Salim still works on the beach bringing drinks and food and he was fantastic - we missed him on his day off! Viola greeted us on our arrival and she was...

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Thank Holly H
London, United Kingdom
Reviewed 2 days ago NEW

Still great for a holiday but food less good than previously and wine extortionate; a pending refit is welcome The restaurant bedroom and beach staff and the beach lawn area itself are its best features and are outstanding

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank peteraF622GU
Washington, DC, United States
Reviewed 2 days ago NEW

Beautiful grounds and setting, excellent beach and pool, and fantastic amenities, including a wonderful gym/fitness center. Hotel is under renovation, but this caused no real inconvenience apart from the damaged/incomplete jogging path and trash strewn about the jogging path and other areas on the hotel grounds. Hotel is not located near the Mutrah Souq or city center, but offers an...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Jason S
United States
Reviewed 3 days ago NEW

I have no idea why the Al Bustan is a five-star hotel or part of the Ritz-Carlton chain, and we would never stay here again. In a nutshell, this is a 3-star beach hotel with 5-star prices and a bad attitude. My wife and I love the Ritz-Carlton chain. It is our default hotel wherever in the world we travel...

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2Thank 345lex
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "345lex", Firstly I would like to thank you for providing detailed observations about your recent stay at our Resort. I appreciate you taking the time to share it with us and other travelers. Thank you for alerting me about the issues related to service and room. I regret not having the opportunity to speak to you directly while you...

New Delhi, India
Reviewed 4 days ago NEW

Visited for a friends wedding in Feb of this year. Lovely property overlooking a gorgeous beach with cliffs plunging into the deep blue Arabian Sea. Huge lawns that are dotted with palm trees and loungers allowing you to enjoy the temperate climate. Service was quietly confident and the staff were universally charming and welcoming. Every request was catered to confidently...

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Helpful?
Thank Jaidev M
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear "Jaidev M", Thank you for taking the time to write such lovely words about our hotel. It was a pleasure reading all about your flawless experience with us. It was a pleasure having you stay with us and we look forward to welcoming you back very soon. Best regards, Katrin Herz General Manager

New Haven, Connecticut
Reviewed 4 days ago NEW

We traveled here with our two children, ages 10 and 13. Pros: Wow, is the lobby impressive! We loved our stay, which started off with a complimentary upgrade from the least expensive rooms to the Presidential Suite! Our suite was massive, and amazing. We loved the swimming pool, and my favorite part was that when we arrived, we were greeted...

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Thank JSMCT
Reviewed 6 days ago NEW

The property and surroundings of the hotel are absolutely stunning. Upon arrival, check in was proceeded smoothly and quickly and was offered a welcome drink. The buffet breakfast is large but has a very good quality spread - including fresh coconuts and a juice bar where the staff are more than happy to make drinks to your choice. Staff were...

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Thank Sannya K
London, United Kingdom
Reviewed 6 days ago NEW

It's best to check with the hotel whether they are having any events if you plan to stay over a weekend. Last Friday afternoon and evening there was an extremely noisy beach event which spoilt our stay.

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Thank ebt58
AlBustanPalace, General Manager at Al Bustan Palace, A Ritz-Carlton Hotel, responded to this review

Dear “ebt58”, Warm greeting from Al Bustan Palace, a Ritz-Carlton Hotel! I would like to thank you for taking time to provide us your comment regarding your recent visit with us. At The Ritz-Carlton the comfort of our guest is one of our highest concerns and I am sorry that we did not live up to this. I would be...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping, overlooking the glittering azure waters of the Gulf of Oman. ... more   less 

Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Region: Oman > Muscat Governorate > Muscat
Price Range: RM1,604 - RM4,444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
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Also Known As:
Intercontinental Hotel Muttrah
Hotel Style:
#1 Romantic Hotel in Muscat
#1 Business Hotel in Muscat
#2 On the Beach Hotel in Muscat
#4 Luxury Hotel in Muscat
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Questions & Answers

Here's what travellers have asked, with answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and other travellers.
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Questions? Get answers from Al Bustan Palace, A Ritz-Carlton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the grounds with a seaview”
 of 5 bubbles 796jaidevm, 26 Mar 2017 | Read review
“Be really nice to the hotel front desk clerk and maybe you'll be as lucky as we were and be upgraded to an expansive suite!”
 of 5 bubbles JSMCT, 26 Mar 2017 | Read review
“Choose a sea view - it's superb.”
 of 5 bubbles Kelly1814, 22 Mar 2017 | Read review
“Sea View, upper floors”
 of 5 bubbles Paul_of_Ashby, 22 Mar 2017 | Read review
“sea view, as high as possible.”
 of 5 bubbles mungoandmaria, 8 Mar 2017 | Read review
5 of 5