We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Al Bustan Palace A Ritz-Carlton Hotel

avatar-imageavatar-imageavatar-image
Traveller (3127)
Pool & Beach (631)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Marriott Bonvoy member rate available
Hotel direct offer!Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#19 of 106 hotels in Muscat
Location
Cleanliness
Service
Value
Travellers' Choice
Set against a dramatic backdrop of the rugged Al Hajar mountains and nestled next to the Sea of Oman, Al Bustan Palace, a Ritz-Carlton Hotel lies in solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. Our 5-star luxury hotel is a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Sea of Oman.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Wifi
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Outdoor dining area
Special diet menus
Poolside bar
Canoeing
Snorkelling
Tennis court
Windsurfing
Fishing
Waterslide
Board games / puzzles
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Bay View
Languages Spoken
English, French, Spanish, Arabic and 7 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
2,807Reviews112Q+A100Room tips
Traveller rating
  • 1,986
  • 528
  • 181
  • 66
  • 47
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Inki B wrote a review Yesterday
Munich, Germany19 contributions18 helpful votes
I have stayed at Al Bustan Palace several times in the past and find the place still as beautiful, with a very special atmosphere. It has a luxury elegance mixed with tradition. The location between mountains and the sea is not only beautiful but also perfectly quiet and very relaxed, no streets, no noise, you only hear the sea and the birds. At the pool and beach there are always enough sun beds and the place is very spacious. At the beach you can go for long walks. Food is excellent with a good choice of restaurants and a breakfast that offers everything you could possibly think of. Service is not only very professional but extraordinarily courteous and from the heart - that includes the personal service at all areas of the hotel. Many guests, including myself, not only come back to the Al Bustan Palace for the beauty of the place but also for the heartwarming friendliness of people working there. Ali, the restaurant manager of Al Khiran is a perfect host and seems to know every guest. Also the Chefs of Al Khiran like Bader, Eman, Ahmad, Abdullah and the hosts like Meriam give there best to make each breakfast and dinner very special, and Sharifa takes perfect care of the overall quality. I was traveling with my sister and my elderly mother. She was taken extremely well care of and felt so happy, that she would have preferred to stay instead of going back to Germany. I thank every single staff member for making our stay so wonderful. Special thanks this time go to (no special order): Sajib, Ryad (Housekeeping), Munir and Wasantha (water sports), Mohammed and Khen (pool/beach), Pradeep, Bandana, Sea (Blu), Brian and MD Nizam (Al Khiran), Sandeeb (Roomservice), Ramazan, Rojish (Pavilion), Masam Ali (Al Khiran), and all others where I forgot the names..
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Mr.Denise wrote a review 16 Mar
Dubai, United Arab Emirates9 contributions
First visit for iftar buffet , welcoming and guiding by Mr. Gezen and mr chef Barlas recommended the iftar to us. The food is really nice, it’s my first time trying Turkish food and iftar. But they make me impressed with doner. It’s really nice from the smell, and the texture of the meat is not too hard just like how I like it. Taste just top-notch. Another dish that we have tried is mixed grilled. The way that the chef grilled the lamb chop was just perfect. The mood and tone of the restaurant are so comfortable. The service of the team is also excellent. Big thanks for making my lunch memorable. Keep it up and will visit again.
Read more
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 days ago
Dear "Smeeno07", Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your visit to our iftar buffet. We're delighted that you found the experience impressive, especially with the delicious doner and mixed grilled dishes. Our team takes great pride in ensuring that every aspect of your dining experience is exceptional, from the ambiance to the service. Your kind words truly mean a lot to us, and we're grateful for the opportunity to make your experience memorable. We look forward to welcoming you back for another amazing experience. Best regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
MrMangetout wrote a review 9 Mar
United Kingdom99 contributions63 helpful votes
This is one of the best resort hotels we have ever encountered anywhere, although it also hosts conferences and business guests. We have returned four times. It was built by the previous Sultan as a palace for his guests. The current Sultan retains a suite in the hotel. The hotel has a fabulous pool, beach, extensive gardens and spa. The staff are motivated and engage with guests in a friendly and helpful way. The hotel is 30 - 40 minutes from Muscat airport and a bit less from central Muscat. Consider choosing a half-board deal which represents good value for the exceptionally varied food offering in the main restaurant. Avoid the searing heat of the summer months and visit November to early March. If you enjoy alcohol with your meals or at the pool-side check when Ramadan falls as drinking at this time is only allowed in your room.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Choosing half-board does not restrict you to using only the main restaurant - credit will be...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 1 week ago
Dear "MrMangetout", Thank you for your glowing review! We're delighted to hear that you enjoyed your stay and that our resort provided you with a royal experience. It's wonderful to know that you've returned multiple times and that each visit surpasses the last. Your kind words about our facilities, service, and our Ladies and Gentlemen mean the world to us. We look forward to welcoming you back for another unforgettable stay. Best regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sharifa A wrote a review 1 Mar
2 contributions
At around 2pm-3:30pm I went for a family lunch at Khiran today and enjoyed the food as always. After lunch we went to the souvenir/gift shop (not the luxury shop) right next to the restaurant, the shop keeper didn’t even greet us, we asked how much an item was and he responded “2,500” without even looking at us. The item was clearly not 2,500 Omani rials. Rudeness was not something we expected from Al Bustan. We felt uncomfortable and left, it really ruined our entire experience.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear "885sharifaa", Thank you for taking the time to share your feedback with us. I want to extend my sincere apologies for the encounter you had at the gift shop. Rest assured that I have personally addressed this matter to ensure that appropriate steps are taken to prevent similar incidents. We are committed to providing all our guests with a warm and welcoming experience, and I regret that we did not meet that standard during your visit. Once again, I apologize for any inconvenience this may have caused you. Thank you once again for bringing this matter to our attention. Warm regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Takemethere100 wrote a review Feb 2024
Harpenden, United Kingdom51 contributions116 helpful votes
The hotel is truly beautiful in terms of architecture and as we arrived into the jaw-dropping reception we knew we had made a perfect choice. The grounds are immaculate, the pool area stunning and the restaurants deliver the highest quality cuisine and service. The team in Al Khiran are incredible. Watching Mr Ali coordinate a busy breakfast service, can only be compared to a great conductor directing a symphony orchestra. It was incredible to observe, as everyone knew their role and did not take their eye off their job for a second. This resulted in a seamless breakfast service, with the location and spacious setting, second to none. The food was delicious and I particularly enjoyed the opportunity to enjoy such a wide variety of fresh fruits and juices. A wonderful start to every day. Service at the pool was again at the highest level of service delivery, with Khemi being the true star of the show. In all my years of travel I have never seen anyone make up a lounger to that level of perfection. I kid you not he made the job an art form, and all with enthusiasm and a warm smile. My daughter used the spa and was delighted with the quality of her massage. We would definitely return to this hotel if we travelled again to Muscat.
Read more
Date of stay: March 2024Trip type: Travelled with family
Room Tip: We booked the newer pool view rooms which were very nice.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 2 weeks ago
Dear "Takemethere100", Thank you for your glowing review and for choosing to stay with us at Al Butan Palace, a Ritz-Carlton Hotel. We are thrilled to hear that your experience exceeded your expectations and that every aspect of your stay was truly memorable. It warms our hearts to know that you found our hotel's architecture breathtaking and that our reception made a lasting impression from the moment you arrived. Your kind words about our immaculate grounds, stunning pool area, and exceptional dining experiences mean the world to us. We are especially grateful for your recognition of our team members, particularly Ali and Khem, for their outstanding service and dedication to ensuring your comfort and satisfaction. We will be sure to pass along your compliments to them. It would be our utmost pleasure to welcome you and your family back. Please do not hesitate to reach out if there is anything we can do to make your next stay even more exceptional. Best regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Azade J wrote a review Feb 2024
1 contribution
Beautiful view . Amazing hospitality , good food , lovely staff We had the best vacation ever , was my partner bday and I asked hotel to decorate the room to surprise him, staff ( Negin Koreani did amazing job . She is so lovely, respectful and professional It was one of the best experiences I had in hotel , never seen such a lovely staffs and hospitality before
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 weeks ago
Dear "154azadej", We are truly delighted to hear that your recent stay with us at Al Bustan Palace, a Ritz-Carlton Hotel exceeded your expectations and left you with unforgettable memories. Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you had a wonderful vacation, especially on such a special occasion as your partner's birthday. Negin will be delighted to hear that her efforts contributed to making your stay memorable. We will be sure to recognize her for her service. Your kind words about our hospitality, food, and our Ladies and Gentlemen mean the world to us. Thank you once again for choosing to celebrate with us and for sharing your glowing review. We hope to have the pleasure of welcoming you back for many more memorable experiences in the future. Warm regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Said S wrote a review Feb 2024
Muscat, Oman18 contributions15 helpful votes
Short visit at the beautiful Hotel In Muscat Unfortunately we came to meet a person called Khamis Al Zadjali whom seemed to not be happy on seeing us enter the hotel nor on welcoming us. Initially he began by asking us to park far away from the hotel to somewhere under the hotel or unknown. No specific place although multiple parking lots had been available at the hotel entrance. Apparently the parking on the hotel entrance is only for restaurant guests and not hotel lobby guests!!!! I wonder why is that. Isn’t the lobby the main part of hotel where all guests are welcomed??!!! It’s 10pm and I don’t think restaurants would be operating this late for the sake of having many guests.. Secondly when approached and spoken to - he wouldn’t hesitate to argue back as to why are you approaching me for a subject that I have addressed and insisting to disregard on asking guests to go away. Thirdly we just came to know that he is the front office manager as stated by himself.. I wonder how can such a person be selected to be on a managerial position and reflect the hotels brand reputation, with such an attitude and means to speak to guests regardless on their status. No apologies, no care and it’s very sad.
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 3 weeks ago
Dear "Alrashs1", I personally want to thank you for taking the time to share your comments. Honest feedback allows us to address any less than satisfactory issues and continue to improve future guest experience. I would love the opportunity to discuss your experience further and as well personally apologize to you. If convenient for you, would you please provide me the best way to contact you. Best wishes, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
UKMary611 wrote a review Feb 2024
Surrey, UK301 contributions206 helpful votes
We have not stayed at a Ritz Carlton before, I think it is because the brand has such big hotels. The resort is very impressive with beautiful grounds, pool. Great facilities for families and plenty of space for everyone. The rooms are very small, especially the bathrooms. There are no sun beds on the beach but you can swim in the sea which was very nice. Loads of sun beds on the grass and around the pool. We had an excellent meal at the Chinese restaurant, one of the best ever. Prices are very high in Oman for food and drink. It was very quiet at the hotel due to limited guests as many people had cancelled due to the Middle East conflicts. We had a great yoga class and the staff were all very nice.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 11 Feb 2024
Dear UKMary611, Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the beautiful grounds and the array of facilities available to enjoy. Your positive remarks about our Chinese restaurant are greatly appreciated, and we're delighted to know that you had an excellent dining experience there. We understand that the size of the rooms, particularly the bathrooms, did not fully meet your expectations. We value your feedback and will take it into consideration for future improvements. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another memorable experience in the future. Best regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
erinandkai wrote a review Jan 2024
Summerland, Canada97 contributions57 helpful votes
My husband and I went here on a whim and went to reception to ask about the prices for a one night stay. I was in casual clothing as we have been camping prior to this. I asked for the pricing for a one night stay and after several minutes of no response, I used the washroom and came back to the front desk. They quoted me a price of 190 rial which was significantly higher than 3rd party sites. I asked if the rate/benefits were different for Gold Elite Members and they suggested that IF I was a member, I should log into the app and book it myself. Umm - if that is the customer service I receive upon booking a hotel, I will take my business elsewhere. We booked a room at the Chedi, for the same rate!
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 23 Jan 2024
Dear "erinandkai", Thank you for taking the time to share your valuable feedback. We are taking this very seriously and respective actions will be implemented to continuously strive for improvements. Once again, I regret that neither your expectations were met during your recent visit nor did we live up to the high standards of service for which our brand is known. I remain your point of contact to further discuss your stay with us and will make every effort to ensure a more enjoyable stay in the future. Best regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Piotr G wrote a review Jan 2024
43 contributions43 helpful votes
+1
My expectations from this place were high from the get-go but they're fully met, if not exceeded. The location is stunning - secluded and full of natural beauty, yet easily accessible from the airport. The hotel grounds are truly breathtaking - the grandiose architecture, gardens, and the beach look even better than in the pictures. The rooms and balconies are on the small side but this is understandable, given the history of the place. The food was pretty great with almost endless choices at the buffet. The pools and beach are also pretty impressive. But what stood out above everything was the quality of the staff. Everyone we interacted with was truly warm, helpful, welcoming, and living the Ritz values. Especially Ms. Ela went above and beyond to make our stay special. She went out of her way to help us arrange a doctor for a sick baby and gave us a wonderful tour. We had an amazing time listening to her stories about Al Bustan Palace and Oman. Another family we randomly met at dinner was also super impressed with her. Also a special shoutout to Rami, Mohammed, Marcus, Blaise, and the beach service personnel who made every guest feel very welcome and special. We booked our stay only for a week but should have stayed another. We're definitely planning to come back.
Read more
Date of stay: December 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Erkan Karatas, General Manager at Al Bustan Palace A Ritz-Carlton Hotel
Responded 6 Jan 2024
Dear "425piotrg", Thank you for your heartfelt and detailed feedback about your recent stay at Al Bustan Palace, a Ritz-Carlton Hotel. I am delighted to learn that your expectations were not only met but exceeded during your time with us. Your appreciation for the stunning location, breathtaking hotel grounds, and the warm, welcoming atmosphere created by our dedicated Ladies and Gentlemen warms our hearts. It's wonderful to know that you enjoyed the buffet choices, the pools, and the beautiful beach. I am especially grateful for your recognition of our team members, including Ela,. Your kind words about Rami, Mohammed, Marcus, Blaise, and our beach service personnel are truly appreciated. Your intention to return is the highest compliment we could receive, and we look forward to welcoming you back for another unforgettable experience at Al Bustan Palace. With warm regards, Erkan Karatas General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Muscat area.
PRICE RANGE
RM 1,457 - RM 2,330 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hotel muttrah
LOCATION
OmanMuscat GovernorateMuscat
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

AL BUSTAN PALACE A RITZ-CARLTON HOTEL: UPDATED 2024 Reviews, Price Comparison and 3,223 Photos (Muscat, Oman) - Tripadvisor

Frequently Asked Questions about Al Bustan Palace A Ritz-Carlton Hotel
Which popular attractions are close to Al Bustan Palace A Ritz-Carlton Hotel?
Nearby attractions include The National Museum (5.4 km), Bait Al Zubair (5.9 km), and Muscat City Centre (5.7 km).
What are some of the property amenities at Al Bustan Palace A Ritz-Carlton Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Al Bustan Palace A Ritz-Carlton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Al Bustan Palace A Ritz-Carlton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Al Bustan Palace A Ritz-Carlton Hotel?
Conveniently located restaurants include Blu, Courtyard, and Al Tanoor.
Are there opportunities to exercise at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Al Bustan Palace A Ritz-Carlton Hotel have airport transportation?
Yes, Al Bustan Palace A Ritz-Carlton Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Bustan Palace A Ritz-Carlton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Bustan Palace A Ritz-Carlton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Bustan Palace A Ritz-Carlton Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Hindi, Polish, and Arabic.