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Luna Canela Hotel & Spa

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1 room 2 adults 0 children
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Luna Canela Hotel & Spa
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51 Reviews from our TripAdvisor Community

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Showing 5: English reviews
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Reviewed 5 weeks ago via mobile

I was in the hotel and spa and is super expensive, the service is very poor, and the spa is not what I expected, the rooms are ok, but the price is high and needs a renovation. The pool and the gardens are beautiful but again the snack bar needs an urgent renovation. The food is ok, but expensive. If...

Thank Mariana D
Reviewed 12 March 2017 via mobile

Booked a Temazcal Ceremony as a present ... the ceremony was ok but no service at all from spa-side (no drinks, no explanation, lockers not usable, no shower items) & reception (booking was a nightmare) ... outstanding price for no service!

Thank Heike G
Orlando, Florida
Reviewed 12 February 2017 via mobile

The grounds are actually nice and the food and drinks were pretty good which is why I give it 2 stars but my wife and I used the spa area and the jacuzzi/steam. First of all they couldn't get therapists until about 3hrs later and wouldn't turn on the steam room or heat the jacuzzi until it was 30 minutes...

Thank travelmonkeys7983
Reviewed 15 June 2015 via mobile

we stayed just one weekend as a couple an noticed the following: - service is never proactive: no matter if you are at the pool or at the restaurant or at the spa, you will have to go to lobby to ask for assistance or a waiter. - "minimalistic" room: is way too simple. without body lotion or a decent...

1Thank Julián J
Reviewed 20 May 2015

We stayed at the hotel because it was highly recommended and we needed to go to an event nearby. In the city of Atlixco the Mansion del Conde Hotel is a better option! All in all, the setting of the hotel is very nice but there are some issues with maintenance and service. Though the spa and pool area are...

Thank Panama-Frank

21 photos of this hotel

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Pool/Beach Area (5)
Business Centre/Function Rooms (2)
Hotel & Grounds (5)
View from Room (1)
Other (6)

Management photos: Courtesy of the property manager

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Additional Information about Luna Canela Hotel & Spa

Address: Camino a Xalpatlaco s/n, Atlixco 74218, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Atlixco
Price Range: RM462 - RM625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luna Canela Hotel & Spa 4*
Number of rooms: 24
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Questions & Answers

Questions? Get answers from Luna Canela Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are quiet, but you want to be near the pool.”
Panama-Frank, 20 May 2015 | Read review
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