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Unfortunately our experience was not so great. I received a voucher to visit this spa hotel as a birthday present. After several calls and email and being told that there no rooms available during the 7 day time frame I had asked for (out of...More
this is the first time I write a negative review, but it is deserved.
- the staff was ill-disposed towards the groupon customers. we bought additional services to vocher and behaved in a very contradictory way: kind and helpful while we were using the paid...More
Thank Michele P
Response from valentina r, Responsabile relazioni con la clientela at Centro Termale Il BaistrocchiResponded 2 September 2016
Goodevening Michele P. ,
we are so disappointed about the description of your journey and of our hotel.
The opinion of our costumer it is very important for us, we will work to improve and grow.
But, just two question for you, Michele:
A few months ago, we bought a Groupon coupon for a Saturday night - hotel, breakfast and spa. Everything ok. We arrived, there was a bit of confusion over the booking (they were looking for the booking under my companion's name but it was under...More
2 Thank Nicole D
Response from valentina r, Responsabile relazioni con la clientela at Centro Termale Il BaistrocchiResponded 24 May 2016
we are sorry about your opinion upon our hotel and spa.
We are doing our best to improve our services and offer better wellness solutions,
but, I know, Rome wasn't built in a day... We must have patience and determination: results will arrive,...More
US$51 - US$95 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Spa Hotel in Salsomaggiore Terme
Non-Smoking Rooms ,
Number of rooms
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