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The hotel rooms are nice and recently refurbished. However they have not upgraded the air conditioning and the current system does not work. The room was so hot and despite having it set on the coldest setting and the fan on full it made no...More
Thank Simon H
Response from Mercure92400, Responsable relations clients at Mercure Paris La DefenseResponded 1 week ago
We thank you for your comment about your last stay at the Mercure Paris La Defense and wish you all the best for 2018!
We are happy you liked the recently refurbished hotel rooms.
Nevertheless, we are sorry to read that your stay doesn't...More
Give lousy service on charging high price....
I think they don’t even clean up the room before next customer check in. Towel and carpet still with stain when we checked in.
Need to do some upgrade on furnishings and services...More
Thank Chin S
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded 3 weeks ago
We thank you for your comment. We are sorry to read that your stay doesn't answer to your expectations.
I think it would be important to exchange together about your experience.
Know that the satisfaction of our guests is our priority and note my...More
My usual hotel was full so I had to stay here. Working on the Champs I already knew the hotel was far away from central Paris especially with the train strikes on the RER (30-40 mins in a taxi) but that was OK. The hotel...More
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded 1 December 2017
We are sorry your experience didn't meet your expectation.
We would like to exchange with you. Please don't hesitate to contact me by email : email@example.com.
Stayed here for one night, close to the businesses in La Defense. Hotel conveniently located at walking distance.
Clean room but no desk to work at. Walk-in shower and large TV in room.
Breakfast is nothing special; very limited, poor croissants.More
Response from Mercure92400, Guest Relations Manager at Mercure Paris La DefenseResponded 2 November 2017
We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...More
It's a bit off the beaten track. But once found was ok. Staff were helpful, breakfast good, room refurbished but small, had to manoeuvre around the bathroom door.
Bar was lively, mixed crowd of business and leisure, being close to Paris and La Defense.
Response from Roland W, General Manager at Mercure Paris La DefenseResponded 4 October 2017
Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Mercure Paris La Défense Grande Arche.
US$97 - US$213 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#3 Luxury Hotel in Courbevoie
Number of rooms
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