We booked via the Brittany Ferry tour of French Atlantic Islands and were thus B&B. Seeing the slightly isolated location (for the time of year) we asked to dine and fortunately there was space. Room comfortable but reached by what semed to be a single small lift which seemed to be hijacked by white Robed persons on the way to and from the basement spar. We enjoyed our dinner but found the breakfast rather a scrum. Very satisfactory for a one night stop-over but you would need to be a spar fanatic to want to base your holiday here. Good safe parking.
On a mini break via Brittany Ferries, luckily this was the last hotel and thankfully only one night. From the moment we stepped into the hotel we were met by the old French way, rude and arrogant! No welcoming staff here, nor a Bonjour, Hello - nowt. As we normally do, we always say " I know we are early but can we check in now. What we received as a reply was, "check in time is four o'clock", so I merely said, ok but can we at least check in now and leave our luggage? What she then did was incredible ; she held up four fingers and and uttered " check in time is four o'clock"!!! At that point I decided to leave it as I was about to explode. We came back at around three o'clock and luckily there was an older gentleman on reception who informed us that the room was still not ready but would be soon, we decide to have a drink on the terrace and wait. We went out to the terrace by the pool and was immediately accosted by a waiter who informed us in no uncertain manner that this are was reserved for diners and we were not allowed to sit there. Bearing in mind the dinning room was closed by then, it was not set up for dinning nor was any diners sitting there! It get's worse. On checking in around 3.30 we then asked about dinner in the evening. Again without any apology we were bluntly told the dinning room was full that evening. When I remonstrated with the then younger male receptionist he told me that we were only on B&B and should have booked "complete", which I took to be DBB at the time of booking? I explained as this wasn't a choice given, and as this trip had been booked at least six months in advance how could we make a booking, and why ? Deaf ears, so again decided best to leave it. After we returned from eating elsewhere, guess what, yep the dining was not full and there was no one on the terrace outside! so much for being full. We then retired to our un- air-conditioned room, the first in our trip to then be rudely wakened up at 6.00am the next morning by the noisiest refuge collection I have ever experienced; yes our room was at the back of the hotel on the first floor right over the bin area. Breakfast in the morning needless to say was extremely average, with yet again the most unhappy, un smiling staff we had encountered. Not an experience you wish for and certainly we will not return. If thme hotel management can be bothered to read this review can I respectfully suggest to the that proper staff training really is a must these days and finally "It's not what you say, it's how it is said"…
Enjoyed a 7 day visit in this hotel. Comfortable and clean room on 3rd floor. Well equipped bathroom with ample hot water, fluffy towels - changed as often as you like, hairdryer etc. Staff very efficient and friendly. Excellent breakfast. Would benefit from air-conditioning in bedrooms though they do supply large fans on request. Good facilities in spa building but exterior of spa needs cleaning and repairing - looking a bit dilapidated in parts!
I have been to this hotel and spa before and can only recommend it. The treatments available and the ambience are a balm for body and soul. The hotel is perfectly situated and the restaurant offers excellent food and service. I really enjoyed my stay and felt well rested on my return home.
we had a very nice meal on second day and might consider returning.It is a short walk to beach,though there is quite a strong wind blowing there on most days. lot's of bars,and places to eat, though it can be "fast food " type .
Spent a relaxing week at the Thalasso with my husband. The facilities were good, the staff were excellent, friendly and helpful. The hotel was comfortable but the room was noisy from above. Excellent restaurant varied menu and good breakfast with plenty of choice.My only negative is that the decor inside and out is tired and in need of refreshing.
Hotel/Spa complex in garden setting. Good points:- Ample parking/helpful reception/good size room and room servicing/balcony. Average points:- small bathroom/slightly dated appearance. Bad points. Rooms incredibly hot at night with no air conditioning/Had to hijack the manager to get a drink as bar was unattended/only 3 dining room staff who appeared under trained and overwhelmed by the work and had no one in charge or overall supervision. Customers waited 1 hour for their starters. We sat for 30 minutes before seeing a menu, after another 30 minutes of being ignored we could not comment on the food because we walked out. Breakfast only ever had one waitress again overwhelmed as it was difficult to find a table which was not full of dirty dishes. The management needs to get a grip and manage as they appear to be ignoring the staffing problems.…
Booked a 2 night stay here. Welcome ok but receptionist not well trained in giving information. Room, nice, large, balcony, sockets by bed. Ensuite - average. Needs a refresh. Restaurant in evening only open for couple of hours for bookings. Never ate there. Bar closes at 9 during week and 10 Friday and Saturday, rubbish for a hotel. Breakfast, ok, would like better pastry selection. This place could be so much better with more customer focus.
We only stayed overnight so we did not use the spa or pool facilities, though we did eat in the restaurant. The room was spacious with a good sized balcony. There is plenty of room to park the car. Breakfast was buffet style, but the two coffee and two juice machines were at opposite ends of the buffet area so you didn't get queues.
Spent a week, half-board, being pampered with a set of daily thalassotherapy sessions designed in my case for general health, at the adjacent Spa centre. The hotel is a nicely appointed 3-star hotel. The rooms are large and each has a balcony with a view across the garden to the pine trees. An out-door pool is open for guests in the summer months. The Spa centre is accessed through a covered passage and one walks around all morning in a swimsuit and an ample towelling robe provided for your stay, as are the towels from the Spa centre. A handy Valdys carry bag is provided too. Flip flops are essential but if you forget something, there is a boutique that has everything necessary to enjoy your holiday. The daily sessions, pre-booked ranged from physiotherapy massages, aquagym (with nice and warm sea water), warm sea water massage baths with algae salts, sauna, jacuzzi, there is also a steam room or Hammam that I did not try, I opted for a facial treatment while my friend had a whole body “gommage”, we had a hot sea-water-jet-massage, Hydrorelax that was super relaxing, warm “rain” massage, all with sea-water and local marine products such as algae treatments and marine mud packs, a dietetic seminar and acupuncture seminar etc. The staff are all charming and help you to relax while they explain the treatment. The planning must be very complicated, who goes to which room for which treatment by which person but it all worked out impeccably. Walks along the sea front (only 300 m across the dunes) or into town (2 km) in the afternoon, where we found some really interesting niche shops; and a relaxed 3-course dinner each evening in the hotel restaurant. There were organised walks on two mornings with a knowledgeable guide but we had treatment sessions each morning so could not sign up. In spite of all the exercise, I did not lose any weight as the breakfasts were copious and I could not abstain, and dinner was too good not to eat every last bite, always with a choice of meat or fish. The desserts were a delight to see as well as tasting good! Perhaps if I had not drunk a glass of wine each evening . . . My skin was positively glowing and smooth after the week and I like to think that my wrinkles are less pronounced although that probably will not last! It was my first thalasso holiday and I thoroughly recommend it. I am planning to go again next year, probably with the same friend as we got on very well and it was fun to share experiences.…