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.....last year this place was very good. Somehow they have let things slide dramatically.....we booked 5 rooms... no hot water throughout the hotel so I wasn't impressed that I could not freshen up after a 16 hour journey from England. Less variety for breakfast. Grumpy...More
Thank Raj F
Response from SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des ThermesResponded 3 April 2018
We thank you for your comments. We apologize for any inconvenience you have encountered. We understand your displeasure.
An exceptional and unexpected failure of our boiler since 8 am and deprived the hotel of hot water. We immediately called our socity in charge...More
Friendly staff that demonstrated attention to details and a helpful attitude. The food was of a good standard with a varied, if consistent, menu. Room met our expectations in terms of the facilities, cleanliness and standards of maintenance. Queries and requests were dealt with efficiently...More
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2 Thank O1500YIpeterj
Response from SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des ThermesResponded 22 January 2018
We thank you for choosing the Mercure Grand Hotel Brides les Bains thermal baths.
and for your positive comments.
All the staff are very happy to make you stay great .
We hope to see you soon.
This the FIRST NEGATIVE review that I wrote. I just wanted to forget and move on from the terrible experience, BUT I felt the need to warn people about this place.
Prior to arriving in the hotel, I called in advance to ask if we...More
3 Thank Carla C
Response from SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des ThermesResponded 8 January 2018
I thank you for your very detailed comments which we learned a lot about your bad experience in our establishment.
I fully understand your dissatisfaction and the communication you make on the net.
I confirm that the check-out is at noon. I teach all staff...More
I hadn't intended on staying here, however, was let down by a hotel up the road last minute over a late check in and the Mercure had vacancies and was happy to accept us about 1am in the morning.
The rooms are a good size...More
2 Thank Clive J
Response from SYLMOURGES, General Manager at Mercure Brides les Bains Grand Hotel des ThermesResponded 2 weeks ago
Thank you very much for your detailed, informative and encouraging comments