Stayed during February half-term week. Location, amazing very close to lifts and village. Bar area, nice and accommodating, lovely fire place. Drinks good quality. Tables not cleared at times albeit enough staff to do this. Hotel was busy, we found at times not enough seating during evenings. Arthur on the bar was very helpful. Cleanliness spot on, the room is serviced daily to a very high standard. 10/10. Cleaning throughout to a very good standard. Rooms, we had a family superior. 2 adults and two children. Bathroom nice and well equipped. The room itself was very cramped with the sofa bed extended. Not much storage for clothes, no draws. Difficult to open the door to balcony with sofa bed extended. Found very cramped for a family superior. Reception, some staff more helpful than others. Upon arrival we witnessed customers being given a tour and explained the amenities. However, we just received a check in, and found having to ask questions. Charlotte was the most helpful when approached. Spa, beautiful enjoyed time in spa plus had a very relaxing massage. Pool is nice, clean and inviting. You pay extra for the steam room, sauna and jacuzzi 20euros for an hour, which you have to prebook. Food, not so great unfortunately...... We were half board. One evening we sent back the pork belly twice due to it being stone cold, even the second time still stone cold. Third time we were served what looked like just fat. Overall, we found the meats (steak, pork) served inedible, fatty, just not nice. Breakfast very hectic at 0730. One morning we went down at 0820 to avoid the rush, to find dirty tables, no boiled eggs, no still water, no coffee cups, no salted butter, only baguettes left and the scrambled eggs were stone cold. When asked for replacements I was told 90% of guests came at 0730 for breakfast and items like eggs, butter, bread had all gone. Breakfast is served from 0700 to 1000. We arrived at 0820 to find hardly anything available. The waiting staff work extremely hard and are friendly. Arthur who worked in the bar and restaurant provided excellent service. There are two restaurant managers. One who is very friendly and works hard throughout service. Unfortunately, the other is very dismissive, and he didn't want to engage or have any understanding of the issues we faced. I noticed out of all the staff he doesn't wear a name badge. Kids meal choice three same mains every night but kids enjoyed their meals. Overall, it was a nice stay, food disappointing, and small room for a family superior room. …