Club Med Grand Massif Samoens Morillon
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#1 of 1 all-inclusive in Samoens
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Travellers' Choice
This brand new Club Med Resort, stands at an altitude of 1 600 metres (5.249 ft) is now open for all-inclusive skiing holidays. Combining modernity with authenticity, the Resort's traditional architecture has been revamped by our interior designers to ensure you of a wonderfully cosy ambience. In the heart of the Grand Massif ski area enjoy a ski-in ski-out experience with family or friends and a fabulous panoramic view.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Ski rentals
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Hot bath
Pool with view
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Ski school
Skiing
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Board games / puzzles
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Massage chair
Rooftop terrace
Ski In / Ski Out
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Safe
VIP room facilities
Flatscreen TV
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
French
Location
Plateau des Saix, 74340 Samoens France
Name/address in local language
Getting there
Car HireSee all Samoens car hire
2747Reviews80Q+A36Room tips
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The staff are nice and very approachable specially KUDOS to Filipina and a Filipino staff who works here Jane and also Shallah are excellent staff they did a great job to assist all the way… I hope to be back at Address Hotel this is a great experience to stay here
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We spent a week in August at Club Med Grand Massif Samoens with 2 babies aged 6 and 17 months. We had a great time there and an amazing experience: - baby club for our 17-month old was great and allowed us to have some free time: the staff was professional, lovely and fun. The place was safe and entirely fitted to welcome a baby.Great selection of toys and activities (swimming, painting, etc.) - the hotel is fully equipped to welcome families with babies: baby food available for breakfast, lunch and dinner, space for babies available in the hotel so babies can play safely, the rooms are very well equipped for babies (great baby crib, baby bathtub, baby changing tables available everywehre in the building, etc) - the GO were super friendly, professional and helpful at all times. They were also very patient and understanding with families with babies. - the activities available in the summer were great, fun and varied. - the food for children/adults was good and varied. - beautiful hotel and astonishing landscapes and surroundings! - overall amazing experience and atmosphere. Highly recommended for families with children (from babies to teennagers!)…
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: We liked the rooms not far from the baby room (Biberonnerie)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was our third time at the resort. We have driven each time, and the journey up the mountain is beautiful. Club Med Samoen has always been good; we enjoy the skiing, and the instructors and entertainment staff make a real effort, but there were a few things this time that let it down this time: (1) The huge amounts of animal faeces outside the external patio door (room A11) not cleared all week. It meant sitting outside was really unpleasant. I did raise this, but nothing was done. (2) The dark mats on the restaurant tables were filthy, germ-ridden, food engrained and never cleaned. This is a fundamental hygiene issue which is inexcusable. We cannot understand why they are being used, let alone being used, without a strict cleaning regime. (3) The withdrawal of the jacuzzi and reduced pool temperature (without advance warning following our booking) was especially disappointing. We booked the hotel specifically because it had an outside jacuzzi and a lovely pool area. We were looking forward to using both. The pool was far too cold for any enjoyment. The children got in it once and turned blue quickly. (4) The family rooms are basic and miles from anything. Two sets of lifts are required to access any main facilities. The deluxe rooms are much better but they do not have a family two-bedroom option. If you raise any issues with the GM team, do not espect a response. That was our experience this time. Such a shame. …
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Date of stay: February 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The pool is too cold for children to swim in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It was our first stay at Club-Med, which we've heard lots of positive feedback about, and we've really looked to this vacation. Unfortunately, the stay was far below our expectations- 1) Those were very hot days, and could only get a small fan that didn't help much. 2) Rooms were small, we were three- But it was always set and cleaned for two, no matter how much we've mentioned it. 3) Food- Was terrible. Repeated- Pretty much the same- Each day, lots of oil in most of the dishes, long queues, dirty plates. If you're a vegetarian- The variety is even worse. The deserts were nice, though. In the 2nd restaurant it was impossible to reserve a seat, so no alternatives within the hotel. 4) GOs- That was the most annoying part. We've ordered the vacation as we were promised that there will be Hebrew speaking GOs when we're there. Indeed there were- But there were so few of them, that eventually all trips and more fun activities- Were sent without Hebrew speaking GOs, and my kids (Non English/French speakers) were very disappointed. Got to say that the Israeli GOs were nice, but there were just so few. 5) Overall, while several staff members were nice, when it came to actual help- We've almost always got the answer that 'it's not them, but someone else' or 'we're understaffed'. This, again, should not be customer's problem. 6) Pool was very small and very crowded. 7) Elevators- You've had to plan for extra time to move between places, as you need to take 2-3 elevators every time. On the positive side- The daily trips, which we've eventually went to, were nice. Also the views from the hotel are great. Bottom line- Not worth the money, well below our expectation and Club-Med's reputation. We will not come back, and will recommend our family and friends to stay away. …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Had a nice short stay at club Med, unfortunately the weather turned cold so we likely would’ve had a better time if that wasn’t the case. Great beds, excellent views, very friendly staff and the hotel is immaculate. The pool area is great and the main lobby/entertainment room is fantastic. The alcohol club Med offers for free, is pretty dismal, I’ve stayed at a club Med before, so I knew the deal. Maybe I’m older now and prefer a certain standard of alcohol, but this trip really made me realise how horrible this feature of club meds is, but there are options to upgrade. Food was mixed, we had some great meals but overall we got sick of it after 3/4 days. There is a restaurant option but I found it near impossible to book on the app, and then you could go up at 5pm and speak to them but I just gave up, the hassle factor of booking things wore me out. The entertainment was fun but as it only got going at 9 or 9:30, we found it quite late for our kids, so we only went on two evenings, but the atmosphere was fun and the GO’s are very enthusiastic and talented. Eating at the buffet was a bit painful because of all the kids crying, it’s a very child friendly resort, which again we’ve used in the past to our advantage, when our kids were smaller, but I guess we no longer have to, so that’s not a criticism, just an observation. I can’t say I left feeling like we got full value, but that’s also possibly our kids reluctance to join in with the activities, I think they were happier and less self conscious to mix with the majority of French kids when they were younger, but now that they’re older, it seemed to be a lost battle. One thing I find confusing about the club Med model is the number of GOs they have, I can’t say we had a single conversation with any, they’re all very polite and friendly, saying that some of the fault lay with us from not being fully engaged. So, if you decide on club Med, be fully engaged in their model and activities, it requires effort from both sides. Our only experience before this trip was locations outside of France, so maybe that made a difference, we didn’t feel that integrated being non french, which again, we knew to expect, just felt it a little more here than other locations. One more gripe was the parking is a bit painful, either pay EUR 74 or park in the free parking which is a short walk, not the end of the world, just like the alcohol, annoying. Also, be sure to get your dates right and avoid changes, it’s painful to have to call up and cha get them and it costs you around Euro 50 per person, another club Med quirk. …
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Some of the rooms in the hotel are very hot during the day and the night, which caused us to not sleep well and be very tired during the vecation. There are limited numbers of fans, which didnt helped so much. The pool is very small for the number of guests, we havent found a place to sit. The room can be located very far from the recetion and dinning room, up to 3 elevators. During the cold days, the hotel offer very poor indoor activity for the family, so the Kids getting bored. The hotel is clean while most of the workers are nice. The terrace is lovely on the summer days with good food and songs. Most of the workers are very nice. A few didnt had any service ability and were very aggresive, what caused us want to leave 2 nights before the date we planed. We cant recommend on this hotel, and wouldn't come back.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon
Responded 30 Aug 2023
Dear Michal, First of all, we would like to thank you for choosing Club Med de Grand Massif for your recent vacation. We are sorry to learn that certain aspects of your stay did not meet your expectations. If you have noticed any malfunctions, rest assured that these are not representative of the quality of service that Club Med strives to offer to its G.M. We also regret that you did not find what you were looking for among the many indoor activities included in your package that our Village offers: Coffee Games, Tea Time, Aquadynamic, Fitness Activities, Concerts, Shows... We are committed to identifying and harvesting all areas for improvement in our Villages in order to constantly improve. Rest assured that we have forwarded your comments to our Management who will be able to take advantage of them. Hoping to see you again very soon in one of our Villages, we wish you a very nice day. Amelie, The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I'm deeply disappointed by my recent stay at Club Med Grand Massif. The service and organization were well below expected standards. Main issues: 1. Impersonal Welcome: Check-in lacked warmth, no drink offered and misinformation was given about activity timings. 2. Restaurant and Food Quality: Food quality was below standard, with limited choices, lack of taste and low-quality ingredients with endless queues. Same applies for the afternoon snacks. The worse is probably the Bolognese sauce at the pasta corner, it looked like dish water. 3. Dining Room Cleanliness: Tables were poorly cleaned, and drink service was missed repeatedly. Service level zero; Unfriendly staff 4. Absent Village Chief: The village chief was rarely present and if so at the restaurant he looked more like he was checking on people than greeting them. His attitude affects the general atmosphere. 5. GO Attitude: Negative attitudes among staff impacted overall interaction. Of course there are exception and we met very nice and friendly GO 6. Mini Club: Lack of connection with kids, incorrect information and insufficient outdoor alternatives. Of course endless queues to pick up the children or to register them for a activity 7. Room: Lack of air conditioning and dwindling towel services. 8. Skyline Restaurant: Constantly fully booked, untrained staff and uncomfortable dining area due to no air conditioning 9. Outdoor Activities were cancelled without explanation. My experience fell far below Club Med's reputation. The staff's response to issues was inadequate and GMs shouldn't suffer from poor management. No solutions were offered in response to my complaints, only the justification that "we are understaffed!" This is not my concern, as I paid the full price for my stay. The only positive aspect that shines through for the Club is the excellent quality of the outdoor activities organized by the mountain guides. The contrast with other Club Med villages is concerning. I hope Club Med addresses these issues to restore trust in their brand.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon
Responded 25 Aug 2023
Dear @155pubi, First of all, thank you for taking the time to share your stay with us at Club Med de Grand Massif. We are sorry to hear that some aspects of your stay did not meet your expectations. We are sorry to learn, on reading your comment, your remarks relating to the general quality of your welcome and we regret that our village did not fully meet your expectations. Hospitality and friendliness are part of our values. We have forwarded your areas for improvement to the department concerned so that they can do what is necessary to improve your future stays at Club Med. We are surprised by your comment and sorry because this behavior in no way reflects the philosophy of Club Med and its Teams. We will not fail to report your comment to our Village Manager, Olivier SANCHEZ, so that measures can be taken. We are sorry to hear that meal times did not meet your expectations. Club Med's know-how is quite different and we consider the quality of our meals to be an essential value within our service. We understand your dissatisfaction and would like to discuss it further with you. If you wish, you can write to us by logging into your personal space and filling out the online form. https://customercare-clubmed.microsoftcrmportals.com/fr-FR/SignIn?ReturnUrl=%2Ffr-FR%2Fclaims%2Fcreate-claim%2F We hope that this perfectible experience will not affect your confidence in our services and hope to see you again soon in one of our Club Med Resorts. Amelie, The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just spent a memorable week at ClubMed Samoëns, France! From the heavenly decor, to the gourmet food without forgetting the extensive activity choices, ClubMed Samoëns is simply a gem! Our experience was heightened by the outstanding and welcoming staff starting from the personable Chef de Village Olivier, to the lovely spa personnel, Marie and Alice, the receptionists, Yacine and Gilbert, the exceptional photographers Alessio and Diego, the operations staff in particular Hannah, the bar staff Marco and Moussa, the restaurant staff Aissata and Étienne, the boutique staff, to only name a few! We cannot conclude without a shoutout to Partia from the Chalet, whose professionalism and candor has deeply touched us. Thank you to Tom for the giggles!!! Best vacation to date! Yass and Bineta ♥️…
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Long story short - disappointing. We have spent a lot of money on this trip and it was a 5 out of 10. The location is the best part. The rooms are basic and small, the staff not that friendly, and the food is boring and repetitive. We got private ski classes at ZigZag school ( which was amazing ) because the classes at club med were too crowded. Lastly, we paid for a private transport to the airport and were given a communal one at an hour that we not comfortable for us. Great location, so so service, disappointing food.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon
Responded 9 Jul 2023
Dear 551michaln, Thank you for choosing Club Med du Grand Massif Samoëns Morillon as your vacation destination. After reading your comment, we were sorry to learn that your room did not fully meet your expectations. Indeed, we are committed to offering our G.Ms services that meet Club Med standards, and to ensure that your stay is a success. You also tell us of your disappointment with the repetition of the restoration. You tell us that the dishes offered were not varied enough. However, our chefs make every effort to deliver varied and quality buffets. We are also sorry to read your disappointment about the crowding of our courses. We regret your feelings and we thank you for your feedback, which will serve as an axis for improvement. Finally, we are sorry to see from reading your comment that you did not find the desired transport at the airport. We take your feedback into account, and do everything we can to offer the best possible service. In order to respond as quickly as possible to your expectations, do not hesitate to share your feelings with us during or a few days after your stay. We are always committed to ensuring that your vacation is a success. We hope that this perfectible experience will not affect your confidence in our services and hope to see you again soon in one of our Club Med Resorts. Amélie, The Club Med Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our first trip with Club Med and we couldn’t have asked for a better experience. The hotel is set in a beautiful location with breathtaking views of the mountains from every window. We are a family of five, with three children under 6. We had two interconnecting “Superior” rooms, which were perfect for our needs. The two eldest slept in one room with the baby in a cot in our room. The food was delicious. Every meal offered a new and exciting culinary treat and the staff were friendly and helpful. The food was definitely one of the highlights of the stay. We did a few walking excursions around the mountains, which were fabulous. All free and all amazing. There are a lot of other excursions and off site activities to do, but we didn’t do any this time. The best thing about the whole trip was the friendly staff. In particular the G.O. Team. We used the mini club for the two eldest and the baby club for the youngest. This was our first time using childcare on holiday and we thought we only do a couple of hours a day. The kids loved it so much, they spent half the week in full time. The set up is brilliant and the kids got to explore the mountains with new friends. Special mention goes to Salome, Paco and Axel (the rest of the team were all brilliant, but these are the only names I can remember). You made our trip, thank you.…
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$491 - US$769 (Based on Average Rates for a Standard Room)
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieGrand MassifSamoens
NUMBER OF ROOMS
420
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Claim Your ListingCLUB MED GRAND MASSIF SAMOENS MORILLON: UPDATED 2023 Resort Reviews, Price Comparison and 2,236 Photos (France) - Tripadvisor
Frequently Asked Questions about Club Med Grand Massif Samoens Morillon
Which popular attractions are close to Club Med Grand Massif Samoens Morillon?
Nearby attractions include La Bourgeoise (6.7 km), Cascade du Rouget (5.6 km), and Jardin alpin La Jaÿsinia (3.5 km).
What are some of the property amenities at Club Med Grand Massif Samoens Morillon?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Club Med Grand Massif Samoens Morillon?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Club Med Grand Massif Samoens Morillon?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Club Med Grand Massif Samoens Morillon?
Conveniently located restaurants include 8M des Monts, Mezzanine, and L’Estanco.
Are there opportunities to exercise at Club Med Grand Massif Samoens Morillon?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Club Med Grand Massif Samoens Morillon have airport transportation?
Yes, Club Med Grand Massif Samoens Morillon offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Club Med Grand Massif Samoens Morillon?
Yes, dry cleaning and laundry service are offered to guests.
Does Club Med Grand Massif Samoens Morillon offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Club Med Grand Massif Samoens Morillon have any great views?
Yes, guests often enjoy the mountain view available here.
Is Club Med Grand Massif Samoens Morillon accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.