MGM Hotels & Residences
20 Avenue du Giffre, 74340 Samoens France
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About
#10 of 49 Specialty lodging in Samoens
Location
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Comfortably located in the authentic village of Samoëns, Residence Alexane offers a warm and intimate atmosphere. Its proximity to the Grand Massif offers you privileged access to the slopes of the fifth largest ski area in France. In this idyllic setting, its spacious and comfortable apartments welcome you. For your moments of relaxation, you can rely on the more than 1,000 m² Wellness centre at Residence Alexane. Pool, sauna, steam room, sensory shower, Nordic bath or spa: everything is there to ensure your well-being.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Electric vehicle charging station
Secured parking
Wifi
Hot bath
Infinity pool
Indoor pool
Sauna
Restaurant
Meeting rooms
Spa
Facial treatments
Hammam
Self-serve laundry
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Room features
Soundproof rooms
Bathrobes
Dining area
Safe
Sofa
Kitchenette
Cable / satellite TV
Bath / shower
Private bathrooms
Tile / marble floor
Dishwasher
Microwave
Oven
Refrigerator
Electric kettle
Kitchenware
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Room types
Suites
Good to know
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French
Location
90Good for walkers
Grade: 90 out of 100
27Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
20 Avenue du Giffre, 74340 Samoens France
Name/address in local language
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Car HireSee all Samoens car hire
66Reviews1Q+A3Room tips
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The first point of note is to mention the exceptional staff who run this hotel, from welcome through to departure; nothing was too much trouble and always with a smile and professionalism. Petula the resident Frenchy also provides a warm welcome and an invitation to play. A relatively new hotel with exceptional facilities, including spa; central location in an authentic French ski village. Suitable for skiers and non-skiers. We ate dinner in the hotel twice and the staff secured restaurant options for 12 (challenging) on other nights. Perhaps a daily special in the hotel restaurant would be good for those wanting variety. Breakfast was an extra cost of €19 p/p daily, perhaps not the best value, €15 more so, but a good selection on offer and again attentive staff. There is also a great cafe with lots to tempt. Our group had six hotel rooms including two suites. All exceptional. Rooms are individually designed and therefore differ in shape and size but not amenity. The suite is worth the extra spend if the additional space is important. ...and there is a lot of space! Apartments also available but didn't suit our group. The hotel shuttle is available to the lift station, but we used the Ski Rental close by and stored equipment, therefore happy to make the walk of less than 10 minutes. There is also a road train runs around the village collecting skiers. A point of comment: dealing with the central booking department, there was lots of emails back and forth to be sure I was confident in the rooms I was booking. I was then given a Guest login which I thought was to be used to provide additional information direct to the hotel, but it didn't work too well. Eventually a direct email was more fruitful eg, room configurations (twins/double, etc). I have nothing negative to say about the hotel, although part of a huge Group, it has a family run feel, which can only be attributed to Sidney's (apologies if wrongly spelt) leadership and her amazing staff. I highly recommend.…
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Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from sidonie charvet, Directeur général at MGM Hôtels & Résidences
Responded 29 Jan 2023
Dear Guest, Many thanks for taking time to write about your last stay experience in our beautiful Alpine Home. I really appreciate the very positive feedback about your feelings concerning to our Team first, without forgetting Petula. We do take pride in catering to our guests' needs the best way we can every day. Open since December 2018, everything has been designed to offer you a pleasant stay in the heart of our beautiful traditional village... Wellness area, Spa, shuttle service, game room... As for breakfasts and meal suggestions, please be assured that we take them into consideration. Glad to read that the Group enjoyed the rooms and suites as well. These are spacious and offer quality materials with the facilities of a high-end establishment, without forgetting the theme of the mountains of the world represented on each floor. Indeed, the reception of the Hotel always remains at your disposal to organize your stay as needed, Many thanks again for highlighting the quality of Alexane Ambassadors, it is a real pleasure to welcome you and to make you spend an unforgettable holiday ... Looking forward to welcoming you for a next stay, Warm regards Sidonie CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Alexane in March 2021 and we enjoyed our visit so much so have just booked again for March 2023. I thought I would respond to the comments of the previous poster, which in my opinion were totally unfair. Who on earth books to stay in a busy ski resort at half term expecting the hotel to magically arrange last minute bookings on their behalf and are then blame the hotel rather than themselves when everywhere is full? Either email the hotel well in advance or better still book them yourself. With regard to hanging space in wardrobes this is also absolute tosh. I think some people just like to moan for the sake of it.
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Date of stay: November 2021
Value
Service
Sleep Quality
Room Tip: Ask for a room with a nice view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The place is nice, good location, the apartment has a tasteful furnishing and is well appointed but there is nil service. We stayed for a week, we somehow expected that for the price there would at least be enough toilet rolls and bathroom amenities to last the week. We are far from blown away by this residence, it was fine for a week but nothing will be memorable.
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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So, first of all, this hotel is lovely to look at. The family suites are good and the shared facilities are excellent. That’s where the good news ends. This is the single least obliging hotel I’ve ever stayed in. Lots of small issues with service which all added up. As an example, we asked the hotel to book us into restaurants for each night of our stay at the same time each evening. They managed to make just one booking but at the wrong time (we stayed for a week). We asked them to cancel as we’d managed to book a restaurant ourselves at a more suitable time, but they didn’t bother - cue angry calls from the restaurant. Given that this a hotel where families typically stay for whole weeks, the facilities in the room were completely inadequate. The room was freezing when we arrived. When we called reception to ask how to use the controls they said they’d do it from there. Why didn’t they do that and warm the room up before we arrived? You can order croissants for the morning to be collected from reception but there are no plates or cutlery in the family suites. When we asked for these things we were told by a staff member that she’d have to ask the manager. There is no corkscrew or wine glasses in the rooms. In France. The ski shuttles closes from 11-3:15. Even for France, that’s taking lunch to extremes. No child reachable shelves only hanging space - we had to live out of our suitcases on the floor of our room. On our second day we ran out of toilet paper and had to ring reception for more. They brought one roll. For 2 toilets. They did not replenish the 2 lonely coffee pods we got on arrival. I had to ask for fresh towels and sheets which we got only once during our stay. There was no milk provided for the 2 coffees we were allocated. The TVs are not internet enabled and you can’t connect your own devices. Not getting us into restaurants was a fairly major issue at half-term. We were (overly) encouraged to use the hotel restaurant. On our first evening we did eat there but we waited one hour and twenty minutes for mediocre pasta. Not great when you are trying to feed your tired and hungry children. The table next waited even longer for their dinner. Apart from that, our issues were all small but left us with the overall impression of a very poorly run hotel. Perhaps it is a staff training issue; perhaps they just don’t care. We have been better looked after in hotels costing half as much. There is also a very strange and off-putting smell in the lobby and games room in the basement. It was only in those areas so was perhaps the house fragrance but I found it very unpleasant. Also, there is a resident dog permanently to be found in the lobby. Cute for the kids but not great if you’re allergic.…
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Try a different hotel. Don’t eat at the Fabio restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Modern clean spacious apartment. Staff was very friendly and helpful, couldn’t not fault their service. Lots of kitchen equipment provided wine fridge, coffee machine ( can buy capsules from reception) and additional equipment available from reception such as waffle maker and fondue. Can also get a DVD player if required Great to be provided with wash up kit with , dish cloths , washing up liquid, dish washer and tea towels. Wellness area was lovely , good size pool plus hot tub, steamer, sauna and plunge pool. Apartment is in a great location, underground car park is very secure all accessed with pin code.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from sidonie charvet, Directeur général at MGM Hôtels & Résidences
Responded 19 Feb 2022
Dear Jemeden08, Thank you for giving us a perfect rating and taking the time to review your stay with us. We really appreciate your positive feedback about the hotel and the services as well. If you are traveling to our area, do not hesitate to contact us. Hope to see you soon in our beautiful mountains, Best regards S.CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from what was planned as a one week stay at Residence Alexane. We arrived on Saturday 14th March to a beautifully appointed 2 bedroom apartment, to find out 2 hours later that all restaurants, cafes and the Grand Massif were to close. The residence is excellent, the facilities are superb, spotlessly clean and perfect for families (the pool and sensory showers will keep kids well amused!). Samoens itself is a beautiful village and we hope to return to experience it properly. Because of the lockdown and closure of the French border in response to Covid 19, we left after 3 nights. Even in what must be very difficult circumstances, the staff were all very pleasant and helpful and notably there was no suggestion of us being made to leave. This was not the case in all of the local accommodation, we met other families who were made to leave with no notice. Thanks to all at Residence Alexane, we wish you the best and hope to return next year.…
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from SCHARVET, Directeur général at MGM Hôtels & Résidences
Responded 24 Mar 2020
Dear Mohair0731, Thank your for sharing the feelings about your last expericence among us. Such a pleasure to read your comment and such a pleasure to know that you enjoyed your stay in our amazing and comfortable property as well as the village of Samoens despite of the circumstances. All the staff of Alexane and myself are very impressed by your very kind feedback. We are ready to organize your next stay and are looking forward to welcoming you back in our beautiful Mountains. Take care, Best regards S.CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 8 nights. Overall it was a good hotel. Nicely decorated, location is good (close to restaurants and shops), reception staff is nice and helpful, room is big enough for 2 people, warm and comfortable but they need to improve daily room cleaning service. Windows and mirrors were not clean properly. Dust everywhere. And they washed the glasses and cups in the bathroom. It was disgusting. The spa and pool area was wonderful. Also check in time is 5pm. It is too late. And breakfast was so basic. Very limited and no varieties. Coffee from thermos, no fresh squeezed juices, no omelette. I was expecting better breakfast service from that much nice hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SCHARVET, Directeur général at MGM Hôtels & Résidences
Responded 25 Jan 2020
Dear Madam, Dear Sir, Thank you for taking the time to review your last stay with us and we appreciate your positive feedback about the Hotel Alexane. We are glad that you enjoyed the Reception service, the room, as well as the Wellness area. Indeed, we are ideally located face to the Tourism Office and close to the center of Samoens and all the shops, pastries, restaurants and many other facilities. Concerning to the cleaning and the breakfast, I do apologize and assure You of my best cares to improve the services according to the mentioned details. Indeed, we guarantee the room from 5 pm and do our best for any earlier check-in to fully enjoy your stay among us. We are looking forward to seeing you back soon in our beautiful mountains, Warm regards Sidonie CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firest of all i would like to thank you The Manager Sidonie charvet and Receptionist 1 Juliette 2 Camille 3 Pierre 4 Emmanuel 5 Corentin and All the staff of the excellent great hotel in Samoans we stayed in this hotel around 2 weeks with my family it was like the dream and will back for sure in future so very clean room with spa and friendly staff made my holiday fantastic .
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
Room Tip: All the room and view is great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SCHARVET, Directeur général at MGM Hôtels & Résidences
Responded 15 Oct 2019
Dear Madam, Dear Sir, Dear Family, Thank you for your review and the positive feedback about your last summer stay at Les Suites d'Alexane. All the team and myself are happy that you enjoyed your holidays among us as well as the quality of the service provided in our Hotel. Looking forward to welcoming you soon during the next winter season, Best regards Sidonie CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing accommodation. Excellent games room and pool area. Children loved both. Very friendly staff. Didn’t have breakfast there but went to patisserie 5 mins walk. Had a problem with our suite which was quickly and professionally resolved and we were moved. The standard overall of this hotel was excellent. Only slight criticism was that after a long journey we arrived for the 5pm check in and the room was not ready so had to wait for the room to be cleaned and didn’t get settled until 6. When you set a check in as late at 5pm and check out is 11am then not sure what went wrong here really. Otherwise all amazing and Samoens beautiful. Underground car park great plenty of room for car and top box.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SCHARVET, Directeur général at MGM Hôtels & Résidences
Responded 11 Sep 2019
Dear Madam, Dear Sir, Thank you for taking the time to review your last stay with us and we appreciate your positive feedback about our Hotel. We are glad that you enjoyed the Wellness Center with its equipments and the terrace overlooking on our beautiful mountains. The games room, thinking for kids and teenagers, offers a wide range of entertainments. I am very pleased to hear that our staff made your stay pleasant. Indeed, we are ideally located face to the Tourism Office and close to the center of Samoens and all the shops, pastries, restaurants and many other facilities. Concerning to your arrival, I do apologize for keeping you waiting for the access to the room as the the check-in time is organised at 5 pm and we take good not about your comment to improve this point. We are looking forward to welcoming you back soon, Best regards Sidonie CHARVET / Manager Supprimer la réponse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights at the tail end of August. We loved it - our room, a two bedroom suite, was huge with an upstairs! The pool area was wonderful with a large outdoor terrace to soak up the sun and the views of the mountains. As it is brand new there are a few niggles like the dishwasher and heated towel rails not working yet and some of the electrics had been put in wrong (i.e the buttons for the showers were the wrong way round). I am sure these will all be ironed out in time though. Our daughters loved the games room and we also took a peek into the cinema room which looked awesome! Samoens itself is a beautiful little town and we were lucky enough to be there for the end of summer concert featuring an Irish pipe ensemble. Very random but lovely and also a fitting reminder of how much we in England stand to loose from the stupidity of Brexit. A few suggestions for improvements: a bbq area for self caterers (or even better has bbqs on the balcony like they have in all the Canadian resorts) and an outdoor hot tub on the terrace! …
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SCHARVET, Directeur général at MGM Hôtels & Résidences
Responded 29 Aug 2019
Dear Madam, Dear Sir, We do appreciate your positive feedback about the next stay spent among us and thank you for this one. Indeed, the pool area and the terrace are perfect to enjoy the Holidays and the view of the beautiful mountains all around...We are glad to read that the game room is appreciated as well. We will do the necessary to take care about the written points and repair all these one. Indeed, Samoens offers a large range of activities and entertainments around the sports, music… We take note about your suggestions and hope that you will traveling to our area soon. Best regards Sidonie CHARVET / Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$147 - US$242 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
MGM Hôtels & Résidences - Residence Alexane
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieGrand MassifSamoens
NUMBER OF ROOMS
31
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Frequently Asked Questions about MGM Hôtels & Résidences
Which popular attractions are close to MGM Hôtels & Résidences?
Nearby attractions include Jardin alpin La Jaÿsinia (0.2 km), Red Rock Café (0.3 km), and Indiana Parc de Samoens - Indiana'Ventures (0.5 km).
What are some of the property amenities at MGM Hôtels & Résidences?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at MGM Hôtels & Résidences?
Top room amenities include a kitchenette, a refrigerator, and a dining area.
What food & drink options are available at MGM Hôtels & Résidences?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at MGM Hôtels & Résidences?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to MGM Hôtels & Résidences?
Conveniently located restaurants include 8M des Monts, Mezzanine, and L’Estanco.
Are there opportunities to exercise at MGM Hôtels & Résidences?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is MGM Hôtels & Résidences located near the city centre?
Yes, it is 0.04 km away from the centre of Samoens.
Are pets allowed at MGM Hôtels & Résidences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does MGM Hôtels & Résidences offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at MGM Hôtels & Résidences?
The staff speaks multiple languages, including English and French.