Résidence Alexane

Résidence Alexane

Traveller (68)
Pool & Beach (10)
Room & Suite (7)

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About

4.5
#1 of 10 apartments in Samoens
4.5 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Comfortably located in the authentic village of Samoëns, Residence Alexane offers a warm and intimate atmosphere. Its proximity to the Grand Massif offers you privileged access to the slopes of the fifth largest ski area in France. In this idyllic setting, its spacious and comfortable apartments welcome you. For your moments of relaxation, you can rely on the more than 1,000 m² Wellness centre at Residence Alexane. Pool, sauna, steam room, sensory shower, Nordic bath or spa: everything is there to ensure your well-being.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Skiing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Secured parking
Wifi
Sauna
Hot bath
Infinity pool
Indoor pool
Restaurant
Business Centre with Internet Access
Meeting rooms
Spa
Facial treatments
Hammam
Self-serve laundry
Room features
Soundproof rooms
Bathrobes
Dining area
Safe
Sofa
Kitchenette
Cable / satellite TV
Bath / shower
Private bathrooms
Tile / marble floor
Dishwasher
Microwave
Oven
Refrigerator
Electric kettle
Kitchenware
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French

Location

20 Avenue du Giffre, 74340 Samoens France
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Geneva Airport
50.4 km
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Sion Airport
50.6 km
See all flights
72Reviews1Q+A4Room tips
Traveller rating
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Detailed Reviews
jemeden08 wrote a review Feb 2022
Brighton, United Kingdom
5.0 of 5 bubbles
Modern clean spacious apartment.
Staff was very friendly and helpful, couldn’t not fault their service.
Lots of kitchen equipment provided wine fridge, coffee machine ( can buy capsules from reception) and additional equipment available from reception such as waffle maker and fondue. Can also get a DVD player if required
Great to be provided with wash up kit with , dish cloths , washing up liquid, dish washer and tea towels.
Wellness area was lovely , good size pool plus hot tub, steamer, sauna and plunge pool.
Apartment is in a great location, underground car park is very secure all accessed with pin code.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sidonie charvet, Directeur général at Résidence Alexane
Responded 19 Feb 2022
Dear Jemeden08, Thank you for giving us a perfect rating and taking the time to review your stay with us. We really appreciate your positive feedback about the hotel and the services as well. If you are traveling to our area, do not hesitate to contact us. Hope to see you soon in our beautiful mountains, Best regards S.CHARVET / Manager
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Hell2Please wrote a review Jan 2023
Edinburgh, United Kingdom
5.0 of 5 bubbles
The first point of note is to mention the exceptional staff who run this hotel, from welcome through to departure; nothing was too much trouble and always with a smile and professionalism. Petula the resident Frenchy also provides a warm welcome and an invitation to play.

A relatively new hotel with exceptional facilities, including spa; central location in an authentic French ski village. Suitable for skiers and non-skiers.

We ate dinner in the hotel twice and the staff secured restaurant options for 12 (challenging) on other nights. Perhaps a daily special in the hotel restaurant would be good for those wanting variety. Breakfast was an extra cost of €19 p/p daily, perhaps not the best value, €15 more so, but a good selection on offer and again attentive staff. There is also a great cafe with lots to tempt.

Our group had six hotel rooms including two suites. All exceptional. Rooms are individually designed and therefore differ in shape and size but not amenity. The suite is worth the extra spend if the additional space is important. ...and there is a lot of space! Apartments also available but didn't suit our group.

The hotel shuttle is available to the lift station, but we used the Ski Rental close by and stored equipment, therefore happy to make the walk of less than 10 minutes. There is also a road train runs around the village collecting skiers.

A point of comment: dealing with the central booking department, there was lots of emails back and forth to be sure I was confident in the rooms I was booking. I was then given a Guest login which I thought was to be used to provide additional information direct to the hotel, but it didn't work too well. Eventually a direct email was more fruitful eg, room configurations (twins/double, etc).

I have nothing negative to say about the hotel, although part of a huge Group, it has a family run feel, which can only be attributed to Sidney's (apologies if wrongly spelt) leadership and her amazing staff.

I highly recommend.
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sidonie charvet, Directeur général at Résidence Alexane
Responded 29 Jan 2023
Dear Guest, Many thanks for taking time to write about your last stay experience in our beautiful Alpine Home. I really appreciate the very positive feedback about your feelings concerning to our Team first, without forgetting Petula. We do take pride in catering to our guests' needs the best way we can every day. Open since December 2018, everything has been designed to offer you a pleasant stay in the heart of our beautiful traditional village... Wellness area, Spa, shuttle service, game room... As for breakfasts and meal suggestions, please be assured that we take them into consideration. Glad to read that the Group enjoyed the rooms and suites as well. These are spacious and offer quality materials with the facilities of a high-end establishment, without forgetting the theme of the mountains of the world represented on each floor. Indeed, the reception of the Hotel always remains at your disposal to organize your stay as needed, Many thanks again for highlighting the quality of Alexane Ambassadors, it is a real pleasure to welcome you and to make you spend an unforgettable holiday ... Looking forward to welcoming you for a next stay, Warm regards Sidonie CHARVET / Manager
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john321Yorkshire wrote a review Oct 2022
Yorkshire
5.0 of 5 bubbles
We stayed at the Alexane in March 2021 and we enjoyed our visit so much so have just booked again for March 2023. I thought I would respond to the comments of the previous poster, which in my opinion were totally unfair. Who on earth books to stay in a busy ski resort at half term expecting the hotel to magically arrange last minute bookings on their behalf and are then blame the hotel rather than themselves when everywhere is full? Either email the hotel well in advance or better still book them yourself. With regard to hanging space in wardrobes this is also absolute tosh. I think some people just like to moan for the sake of it.
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Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Ask for a room with a nice view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chouette wrote a review Jun 2023
5.0 of 5 bubbles
We've loved everything. Rooms are spacious and well equipped. Hotel is comfortable and modern. Swimming pool and spa are well designed. Personnel is courteous, but not too friendly (some training required?).

It was a bit annoying that we had to call to the reception to increase/decrease heating of the room.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sidonie charvet, Directeur général at Résidence Alexane
Responded 1 Jul 2023
Dear Madam, Dear Sir, Thank you for your very positive comment and the excellent rating you gave us following your recent stay in our beautiful Alpine House. We are delighted to read that you enjoyed the hotel and the various recreational areas as well. We have taken your feedback on the team into account too, and you can rest assured that we take great care to ensure that their presence and personality enhance the place. In fact, the heating is centralised via a home automation system from reception where there is always a receptionist, 24 hours a day, 7 days a week. We look forward to seeing you again on your next holiday in this picture-postcard Septimontain village, Yours sincerely Sidonie CHARVET / Manager
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Yelda Uzunöner wrote a review Jan 2020
Leeds, United Kingdom
4.0 of 5 bubbles
We stayed here for 8 nights. Overall it was a good hotel. Nicely decorated, location is good (close to restaurants and shops), reception staff is nice and helpful, room is big enough for 2 people, warm and comfortable but they need to improve daily room cleaning service. Windows and mirrors were not clean properly. Dust everywhere. And they washed the glasses and cups in the bathroom. It was disgusting.

The spa and pool area was wonderful.

Also check in time is 5pm. It is too late.
And breakfast was so basic. Very limited and no varieties. Coffee from thermos, no fresh squeezed juices, no omelette. I was expecting better breakfast service from that much nice hotel.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SCHARVET, Directeur général at Résidence Alexane
Responded 25 Jan 2020
Dear Madam, Dear Sir, Thank you for taking the time to review your last stay with us and we appreciate your positive feedback about the Hotel Alexane. We are glad that you enjoyed the Reception service, the room, as well as the Wellness area. Indeed, we are ideally located face to the Tourism Office and close to the center of Samoens and all the shops, pastries, restaurants and many other facilities. Concerning to the cleaning and the breakfast, I do apologize and assure You of my best cares to improve the services according to the mentioned details. Indeed, we guarantee the room from 5 pm and do our best for any earlier check-in to fully enjoy your stay among us. We are looking forward to seeing you back soon in our beautiful mountains, Warm regards Sidonie CHARVET / Manager
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Sprocketdoodles wrote a review Mar 2024
Kingsbridge, United Kingdom
4.0 of 5 bubbles
Lovely apartments with superb facilities. Apartment is warm, spacious, comfortable beds & great bathroom facilities.
The residence has plenty of facilities, gym, swimming pool, sauna etc… Underground parking & a ski shuttle bus are great to. The residence is situated at the bottom of the high street where shops, pubs restaurants are an easy access.
Only thing that lets this place down & me giving a 5* review is the Fabio restaurant….avoid at all costs.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Avoid the Fabio restaurant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
skyatlas wrote a review Oct 2019
Abu Dhabi, United Arab Emirates
5.0 of 5 bubbles
Firest of all i would like to thank you The Manager Sidonie charvet and Receptionist

1 Juliette
2 Camille
3 Pierre
4 Emmanuel
5 Corentin
and All the staff of the excellent great hotel in Samoans we stayed in this hotel around 2 weeks with my family it was like the dream and will back for sure in future
so very clean room with spa and friendly staff made my holiday fantastic .
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Date of stay: August 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: All the room and view is great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SCHARVET, Directeur général at Résidence Alexane
Responded 15 Oct 2019
Dear Madam, Dear Sir, Dear Family, Thank you for your review and the positive feedback about your last summer stay at Les Suites d'Alexane. All the team and myself are happy that you enjoyed your holidays among us as well as the quality of the service provided in our Hotel. Looking forward to welcoming you soon during the next winter season, Best regards Sidonie CHARVET / Manager
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Marta U wrote a review Jan 2019
Geneva, Switzerland
4.0 of 5 bubbles
Best things:
-Great location in the center of town
-Fantastic customer service from reception&direction: warm and attentive :)
-Modern and new rooms, very detailed decoration
-Super Comfy beds & linen
Bad things:
-Very limited breakfast, no variety
-Super noisy doors in the corridors when closing
-Spa: facilities are awesome but ruined by screaming & running children. Such a shame! I couldn’t fully relax at all.

Suggestion for making it excellent: fix the closing of doors, add more brekkie and make the spa only 16+ :) you’ll win our hearts!
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Date of stay: January 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SCHARVET, Directeur général at Résidence Alexane
Responded 19 Jan 2019
Dear Guest, Thank your for your kind comment and taking time to share your last experience at the Alexane Hotel. We are pleased that you enjoyed the Home and the proposed equipments. Concerning to the bad things, we have good note and will do our best to improve all these points. Looking forward to welcoming you soon again in the beautiful place of Samoens, Warm regards Sidonie CHARVET / Manager
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rlam1000 wrote a review Feb 2022
Southampton, United Kingdom
2.0 of 5 bubbles
So, first of all, this hotel is lovely to look at. The family suites are good and the shared facilities are excellent. That’s where the good news ends. This is the single least obliging hotel I’ve ever stayed in.

Lots of small issues with service which all added up. As an example, we asked the hotel to book us into restaurants for each night of our stay at the same time each evening. They managed to make just one booking but at the wrong time (we stayed for a week). We asked them to cancel as we’d managed to book a restaurant ourselves at a more suitable time, but they didn’t bother - cue angry calls from the restaurant.

Given that this a hotel where families typically stay for whole weeks, the facilities in the room were completely inadequate. The room was freezing when we arrived. When we called reception to ask how to use the controls they said they’d do it from there. Why didn’t they do that and warm the room up before we arrived?

You can order croissants for the morning to be collected from reception but there are no plates or cutlery in the family suites. When we asked for these things we were told by a staff member that she’d have to ask the manager. There is no corkscrew or wine glasses in the rooms. In France. The ski shuttles closes from 11-3:15. Even for France, that’s taking lunch to extremes.

No child reachable shelves only hanging space - we had to live out of our suitcases on the floor of our room. On our second day we ran out of toilet paper and had to ring reception for more. They brought one roll. For 2 toilets. They did not replenish the 2 lonely coffee pods we got on arrival. I had to ask for fresh towels and sheets which we got only once during our stay. There was no milk provided for the 2 coffees we were allocated. The TVs are not internet enabled and you can’t connect your own devices.

Not getting us into restaurants was a fairly major issue at half-term. We were (overly) encouraged to use the hotel restaurant. On our first evening we did eat there but we waited one hour and twenty minutes for mediocre pasta. Not great when you are trying to feed your tired and hungry children. The table next waited even longer for their dinner.

Apart from that, our issues were all small but left us with the overall impression of a very poorly run hotel. Perhaps it is a staff training issue; perhaps they just don’t care. We have been better looked after in hotels costing half as much.

There is also a very strange and off-putting smell in the lobby and games room in the basement. It was only in those areas so was perhaps the house fragrance but I found it very unpleasant. Also, there is a resident dog permanently to be found in the lobby. Cute for the kids but not great if you’re allergic.
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: Try a different hotel. Don’t eat at the Fabio restaurant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mohair0731 wrote a review Mar 2020
Aberdeen, United Kingdom
5.0 of 5 bubbles
We have just returned from what was planned as a one week stay at Residence Alexane. We arrived on Saturday 14th March to a beautifully appointed 2 bedroom apartment, to find out 2 hours later that all restaurants, cafes and the Grand Massif were to close. The residence is excellent, the facilities are superb, spotlessly clean and perfect for families (the pool and sensory showers will keep kids well amused!).

Samoens itself is a beautiful village and we hope to return to experience it properly.

Because of the lockdown and closure of the French border in response to Covid 19, we left after 3 nights. Even in what must be very difficult circumstances, the staff were all very pleasant and helpful and notably there was no suggestion of us being made to leave. This was not the case in all of the local accommodation, we met other families who were made to leave with no notice.

Thanks to all at Residence Alexane, we wish you the best and hope to return next year.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SCHARVET, Directeur général at Résidence Alexane
Responded 24 Mar 2020
Dear Mohair0731, Thank your for sharing the feelings about your last expericence among us. Such a pleasure to read your comment and such a pleasure to know that you enjoyed your stay in our amazing and comfortable property as well as the village of Samoens despite of the circumstances. All the staff of Alexane and myself are very impressed by your very kind feedback. We are ready to organize your next stay and are looking forward to welcoming you back in our beautiful Mountains. Take care, Best regards S.CHARVET / Manager
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Ketty C asked a question Jan 2020
22 contributions16 helpful votes
Bonjour, les pistes de ski sont-elles loin?
Answer from SCHARVET
Samoens, France
Bonjour, Suite à votre demande, nous vous confirmons être situés à 500 mètres à pied de l'accès aux télécabines du Grand Massif Express. L'Hôtel et la Résidence disposent d'un service de navettes (soumis à disponibilités) et nous avons sinon le ski-bus qui passe toutes les 15 à 20 minutes environ juste à côté de notre établissement. Au plaisir d'un prochain contact, je reste naturellement à votre disposition. Bien cordialement S.CHARVET / Directrice Hôtel et Résidence Alexane Samoëns
Sprocketdoodles wrote a tip Mar 2024
Kingsbridge, United Kingdom7 contributions9 helpful votes
4.0 of 5 bubbles
"Avoid the Fabio restaurant "
Read full review
john321Yorkshire wrote a tip Oct 2022
Yorkshire16 contributions23 helpful votes
5.0 of 5 bubbles
"Ask for a room with a nice view"
Read full review
rlam1000 wrote a tip Feb 2022
Southampton, United Kingdom2 contributions6 helpful votes
2.0 of 5 bubbles
"Try a different hotel. Don’t eat at the Fabio restaurant."
Read full review
skyatlas wrote a tip Oct 2019
Abu Dhabi, United Arab Emirates33 contributions41 helpful votes
5.0 of 5 bubbles
"All the room and view is great"
Read full review
Not the right property for you?
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PRICE RANGE
RM 664 - RM 1,187 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
MGM Hôtels & Résidences
LOCATION
FranceAuvergne-Rhône-AlpesHaute-SavoieGrand MassifSamoens
NUMBER OF ROOMS
31
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RÉSIDENCE ALEXANE: UPDATED 2024 Hotel Reviews, Price Comparison and 107 Photos (Samoens, France) - Tripadvisor

Frequently Asked Questions about Résidence Alexane
Which popular attractions are close to Résidence Alexane?
Nearby attractions include Jardin alpin La Jaÿsinia (0.2 km), The New Clarine Bar (0.1 km), and Popcorn Vintage (0.2 km).
What are some of the property amenities at Résidence Alexane?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Résidence Alexane?
Top room amenities include a kitchenette, a refrigerator, and a dining area.
What food & drink options are available at Résidence Alexane?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Résidence Alexane?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Résidence Alexane?
Conveniently located restaurants include Mezzanine, L’Estanco, and La Canette Burger.
Are there opportunities to exercise at Résidence Alexane?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Résidence Alexane located near the city centre?
Yes, it is 0.04 km away from the centre of Samoens.
Are pets allowed at Résidence Alexane?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Résidence Alexane offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Résidence Alexane?
The staff speaks multiple languages, including English and French.
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