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Prime Plaza Hotel Kualanamu

Jl. Sultan Serdang No.88, Tumpatan Nibung 20362 Indonesia
Traveller (76)
Dining (16)
Pool & Beach (7)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 2 hotels in Tumpatan Nibung
Location
Cleanliness
Service
Value
The only one hotel in Deli Serdang. Located in Kualanamu, Deli Serdang district, North Sumatera. Around 7 minutes driving from The Kualanamu International Airport. Near with local city Lubuk Pakam and industrial area Tanjung Morawa. Around 55 minutes driving or 30 minutes by train from/to Medan. 139 beautifully appointed guest rooms with high speed internet. 1 Ballroom and 8 Meeting rooms. Facility: Shuttle from/to Kualanamu International Airport, Business center, Spa and Massage, Swimming pool with kids pool, Gym, Deli Delicious Restaurant, Batang Kuis Lounge and Bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids pool
Free airport transportation
Business Centre with Internet Access
Outdoor pool
Bar / lounge
Restaurant
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Electric kettle
Cable / satellite TV
Walk-in shower
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Indonesian
62Reviews1Q+A3Room tips
Traveller rating
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pdmancs wrote a review Sept 2023
Manchester, United Kingdom657 contributions464 helpful votes
We had a short overnight stay at this hotel, aka D'Primahotel Kualanamu, before an early flight to Denpasar. I have to say I was super impressed with this hotel. Incredibly good value for money. The room was basic but clean, functional and with pretty much everything you might need for a short stay. Wi-Fi was fast and reliable. Because we arrived in the evening and left at 6am, we didn’t get to use the pool or the gym. Nor did we have time for breakfast. The pool looked excellent, and very clean. The gym looked basic, but enough for a quick workout. At this price, though, both were an unexpected bonus. One thing - the hotel offers a two hourly shuttle bus to and from the airport. The 6am bus suited us perfectly. We reserved seats when we arrived, so it was a bit frustrating to have to wait until 6:15am. Reception waited until we checked out before they contacted the driver. It was already booked and they were expecting us, so it should’ve been waiting.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rado Mourentino Nainggolan wrote a review Sept 2023
Medan, Indonesia4 contributions
This is my 3rd Stay I have stay Last Month at this Hotel for 2 day over all this hotel recomended to All traveler Start from Checkin till to checkout I have Good experience during stay there. For Price worhted All the food recommed. You can find shuttle service ready for 24 Hours
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MirandaSwift wrote a review Jul 2023
Ithaca, New York11 contributions4 helpful votes
Very close and convenient to the airport. Rather than waiting for the free shuttle, we downloaded the Grab app for a fast pickup and ride. The hotel staff were very helpful via WhatsApp in advance of our stay and we appreciated their excellent communication skills in English while we were there. The breakfast was fun and impressive in a beautiful big dining room with lots of fresh food options and jazz music for ambiance. Room was very clean and spacious--we asked for an extra bed so three adults could stay in our room and they actually set it up with two extra beds! Would definitely stay here again going in or out of Medan. There is an ATM in the lobby, very helpful given the challenges of finding money exchangers. Note, the hotel's name has changed--it is now D'Prima Hotel Kualanamu, not Prime Plaza.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mohamed Haider S wrote a review Jun 2023
1 contribution
Great hotel to stay at. Lovely room. Hotel service available upon request. Staff at the hotel very accommodating. Breakfast was good. Only down side is the lunch meal was not that great. Did not have the local beef bakso noodles. Other than that…all good.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Relax05469534381 wrote a review Apr 2023
1 contribution
Great service, airport pick up and drop off is available, The breakfast and dinner are also good The rooms are generellay quiet and big. They provide complete amenities. Staying here is highly recommended
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime Plaza Hotel Kualanamu, Penjualan at Prime Plaza Hotel Kualanamu
Responded 23 Apr 2023
Dear Relax05469534381, Thank you to stay with Prime Plaza Hotel Kualanamu - Deli Serdang, which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes airport transport, high speed internet access, room service, restaurant and lounge bar, gym and swimming pool. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We look forward to bringing you a great experience during all your future stays with us. Regard, Doni Prasetyo Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Getaway18257613762 wrote a review Apr 2023
1 contribution
Nice and comfortable hotel to stay in and its convenient to the airport. Hotel staffs are friendly and helpful. Only setback is the swimming pool which is not clean. Can see some dirt and leaves in the swimming pool.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime Plaza Hotel Kualanamu, Penjualan at Prime Plaza Hotel Kualanamu
Responded 18 Apr 2023
Hai Getaway 18257613762, Thank you for your compliments and feedback. I’m sorry to hear that our facility was less than satisfactory. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer. We hope to better serve you on your next visit to Kualanamu, Deli Serdang. Regards, Doni Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lian Tiong G wrote a review Feb 2021
Subang Jaya, Malaysia3637 contributions688 helpful votes
+1
Arrived Kuala Namu Airport, Medan on 19 Feb 2021 evening from KL. The Covid health protocol at the airport was followed and cleared. Checked in Prime Plaza Hotel, about 8 minutes car journey from the airport. The Front Desk staff Bu Ellena was friendly and fast in our check in. The room is spacious and clean. We had a twin beds and non smokong room, which is pleasant. The toilet is spacious too, dry and clean. Water pressure and hot water supply are string. A huge TV with many channels to enjoy viewing. Helpful staffs responding to our queries and requests swiftly. Comfortable beds and good sleeps during the 4 nights stay. The hotel meals are local Medan food and are nice. Easy and relaxing five days four nights stay. Cheers.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime Plaza Hotel Kualanamu, Penjualan at Prime Plaza Hotel Kualanamu
Responded 11 Apr 2023
We are pleased to know that you had a great stay with us and are more grateful to learn that the services provided by my colleagues have left you a lasting impression. Thank you for your support and it will be our pleasure to welcome you back and to be at your service again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nedwob53 wrote a review Feb 2020
Yalding, United Kingdom207 contributions60 helpful votes
Very comfortable, and quiet, airport hotel with free shuttle to/from the airport. Nice pool - directly outside the deluxe rooms (worth the extra) - and functional gym. Staff are very attentive and helpful. Food is acceptable as are drinks, but the latter are very expensive.. (Other cheaper food options a 5 minute walk along the road heading towards Medan). Recommended for a night or two.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime_Plaza_KNO, Director of Sales at Prime Plaza Hotel Kualanamu
Responded 12 Mar 2020
Thank you for your appreciate review. We are very glad to know that you were satisfy during stay at Prime Plaza Hotel Kualanamu. We are looking forward welcoming you again in the near future🙏
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JohnColCan wrote a review Aug 2019
Calgary, Canada68 contributions45 helpful votes
This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.
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Date of stay: September 2018
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime_Plaza_KNO, Manajer Umum at Prime Plaza Hotel Kualanamu
Responded 13 Mar 2020
Thank you for your appreciate review. We are very glad to know that you were satisfy during stay at Prime Plaza Hotel Kualanamu. We are looking forward welcoming you again in the near future🙏
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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V**A S**I*A wrote a review Aug 2019
Medan, Indonesia68 contributions2 helpful votes
+1
It's a good place to stay. The hotel is very clean, comfortable. There are two windows in our room. The scenery is so beautiful from 7th floor. But, it's better if we get two cards for the room, so both of us keep 1 card each. In case when I'm sleeping in the room and my friend want to swim, I dont need to open the door anymore. Then all staffs are very welcome with us. When I ask 1 set dental kit (because it only has 1 set in bathroom), the staff immediately bring it to our room. Really appreciate the service there.
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Prime_Plaza_KNO, Manajer Umum at Prime Plaza Hotel Kualanamu
Responded 13 Mar 2020
Thank you for your appreciate review. We are very glad to know that you were satisfied during stay at Prime Plaza Hotel Kualanamu. We are looking forward to welcoming you again in the near future🙏
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Tumpatan Nibung area.
PRICE RANGE
RM 91 - RM 110 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaSumatraNorth SumatraTumpatan Nibung
NUMBER OF ROOMS
139
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PRIME PLAZA HOTEL KUALANAMU: UPDATED 2023 Reviews, Price Comparison and 92 Photos (Tumpatan Nibung, Indonesia) - Tripadvisor

Frequently Asked Questions about Prime Plaza Hotel Kualanamu
Which popular attractions are close to Prime Plaza Hotel Kualanamu?
Nearby attractions include Museum Daerah Deli Serdang (6.3 km).
What are some of the property amenities at Prime Plaza Hotel Kualanamu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Prime Plaza Hotel Kualanamu?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Prime Plaza Hotel Kualanamu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Prime Plaza Hotel Kualanamu?
Yes, free parking is available to guests.
What are some restaurants close to Prime Plaza Hotel Kualanamu?
Conveniently located restaurants include Pondok Jamu Mbak Yue, Pondok Telaga Ikan, and Starbucks Coffee.
Are there opportunities to exercise at Prime Plaza Hotel Kualanamu?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Prime Plaza Hotel Kualanamu have an airport shuttle?
Yes, Prime Plaza Hotel Kualanamu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Prime Plaza Hotel Kualanamu have airport transportation?
Yes, Prime Plaza Hotel Kualanamu offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Prime Plaza Hotel Kualanamu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.