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Shangri-La Rasa Ria, Kota Kinabalu

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About

#1 of 4 hotels in Tuaran
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Travellers' Choice
Escape from the city and journey into nature; where sea meets rainforest and a warm welcome awaits. Discover a hidden haven with over 400 acres of untouched natural beauty, from the wide sandy beach to the lush tropical forest, Shangri-La Rasa Ria, Kota Kinabalu is a spectacular sanctuary that makes each moment of your holiday matter. Relish imaginative cuisine showcasing the best of Borneo as well as international favorites from around the globe that will satisfy all palettes. Choose from over 60 immersive activities, from magical sunrise walks to bird watching and watersports, and keep the whole family excited, engaged and entertained. Be immersed into this enchanting paradise, bringing your Borneo dreams to life.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children's playground
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Bicycles available
Game room
Golf course
Hiking
Horseback riding
Raquetball
Tennis court
Water sport equipment rentals
Bicycle tours
Billiards
Canoeing offsite
Entertainment staff
Evening entertainment
Fishing
Table tennis
Tennis court offsite
Walking tours
Waterslide
Board games / puzzles
Video game console
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Ocean View
Languages Spoken
English, Chinese, Malay
7,511Reviews423Q+A100Room tips
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M H wrote a review 16 Apr
10 contributions1 helpful vote
Famtastic Resort. Packed full of activities for everyone. Best service, food, rooms, nature and views. Great value for money The hotel catered for all our wants.Genuinely friendly staff and locals. Special thanks to Fiona for her warm greeting and guidance. Also to Mohamad for great river cruise and firefly cruise. It was also nice to meet chef Harees who was behind the best food we heve ever tasted
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Is about 45 minutes from airport. Transport was easy. Purchased taxi from airport kiosk for...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fadzil wrote a review Aug 2023
Kota Kinabalu District, Malaysia2367 contributions13988 helpful votes
+1
Hotel's Favourite
📌Shangri-la Rasa Ria Resort Tuaran Kota Kinabalu Shangri-La Rasa Ria, Kota Kinabalu ✅3D/2N October 2022 📱Booked via Shangri-la Mobile App 🛏️Room type: Ocean Wing Junior Suite Sea View King Bed (Upgraded) 💰Rate for this room: RM1,400 Package: Ria Reset with LUSH 💰RM200 Deposit (Hotel pre-auth CC) 👩‍👩‍👧‍👧Anniversary Stay ⛳Location close to Dalit Beach & Dalit Golf & Country Club Tuaran 📐Room size: 90 m²/969 ft² 🔵 REVIEW 💳 Check in 🌟🌟🌟🌟🌟 Staying this time as usual at Ocean Wing, upon arrival at the lobby we were greeted with the sound of traditional musical instruments played by the resort staff themselves. We were also served complimentary welcome drinks. Ocean Wing has a special check-in counter in addition to the main lobby in the middle of the resort. FDA Jessie managed my check-in process swiftly, I was given an access card and shown to a room located on the 4th floor. The check-in process took less than 10 minutes. ✅Lobby 🌟🌟🌟🌟🌟 The lobby at the Ocean Wing is very beautiful but smaller compared to the Main Lobby as this wing is more exclusive. Buggy facilities are provided here to make it easier for guests to move to the main lobby at the Garden Wing and certain places (upon request). ✅ Concierge 🌟🌟🌟🌟🌟 Very friendly concierge, extremely helpful. Whenever we need a buggy service, they quickly arrange it and the buggy arrives in no time. Only at check-in time, all the buggies had run out of battery and were being charged. The resort generously used a shuttle van to transport us from the Ocean Wing to the Garden Wing. ✅Receptionist 🌟🌟🌟🌟🌟 Jessie is a very friendly staff and immediately explained the resort package I booked in detail. She arranged the check-in quickly. 🛏️😴Room-Interior/Cleanliness/Amenities 🌟🌟🌟🌟🌟 This time we got complimentary Wedding Anniversary decor which was so beautiful. As this stay is under the "Ria Reset with LUSH" package, a gift in form of a LUSH bath set is placed on the bed. The special thing about this room is that the bath tub is located on the balcony (Balcony tub). For privacy, window blinds can be used to cover the bath tub space. 🌅View from room 🌟🌟🌟🌟🌟 This time we got a free upgrade (originally booked Ocean Wing Junior Suite Garden View) to Sea View. The view this time was very satisfying as we got a higher room and the sea view was simply splendid. 🚽🧻Toilet-Cleanliness/Toiletries 🌟🌟🌟🌟🌟 Amenities from L'Occitane en Provence are exclusive and fits the room price. Bathrooms are generally clean, no problems. The bath tub on the balcony is OK, the water pressure is strong. 🌐📶Wifi / Line 🌟🌟🌟🌟 RRR has fast Wifi. I checked using Speedtest in the room, the speed can reach 125mbps. Happy to stream etc. The Samsung brand Smart TV is very easy to use, you can use this TV set to run Youtube App, Netflix etc. 🍽️Food 🌟🌟🌟🌟🌟 The quality of the food is simply good. From breakfast, lunch, dinner and in-room dining, all types of food are cooked/prepared well and delicious. The breakfast at Coffee Terrace is superb, the food has a wide range from Western to locals. Another trainee showed us his teh tarik gimmick, nice try! We also had the opportunity to enjoy afternoon tea/coffee at the Lobby Lounge Garden Wing. Fast service and delicious food. In-room dining is also very satisfying, the food that was ordered i.e. satay arrived quickly, still hot and tasty. 🏃🏃🏻‍♀️🏊🏻 Facilities (Gym/Swimming Pool/Spa/etc) 🌟🌟🌟🌟🌟 It very good, there are many swimming pool sections, this time the number of guests is controlled so it's easy to choose which swimming pool to enjoy. The kids enjoyed Cool Zone too. ✅Activities that can be done 🌟🌟🌟🌟🌟 I want to add more 🌟! We had time to watch and enjoy the "fire-eating" dance show performed by local dancers in front of the Sampan Bar in the Garden Wing. We're simply feel lucky because it happened to be held on the day we stayed. 🎉🎊Package: Ria Reset with LUSH ❤️Daily breakfast for 2 adults and 2 children under 6 years old ❤️LUSH x Rasa Ria Reset Kit - includes one LUSH bath bar ❤️10% off on Spa treatments ❤️Exclusive Ocean Wing benefits: - Daily cocktail hour (beer, wine, standard cocktails and canapés) from 5:30pm-6:30pm at Oceano Modern Grill - Daily one-hour afternoon tea from 3pm-5pm at Oceano Modern Grill - Exclusive arrival in a private lobby with check-in facilities - Complimentary minibar on arrival, including a selection of non-alcoholic beverages and snacks - Exclusive access to the Ocean Wing private pool, jacuzzi and garden area - Personalized pillow menu ❤️Reset and revitalize your body, mind, and soul with our wide range of activities in the resort : - Sunrise walks for 2 fightslts and 2 children under 6 years old - 30-min Standup Paddleboard Yoga session for 2 adults available only on Wed, Sat and Sun - Taichi available only on Tue, Thu and Sat - Laya Laya Village Bicycle Tour for 2 adults available only on Mon, Wed and Fri - One-hour use of kayaks or bodyboards for 2 adults - Complimentary daily activities for children and adults - Unlimited access to Discovery Centre, Forest Garden and Waterfall (excluding Nature Reserve activities) - Unlimited access to Cool Zone Kids Club and Adventure Point – Outdoor playground (climbing wall not included) ❤CHECKOUT Faultless checkout, smooth & hassle free. The room doesn't even have to be checked. 🤩 🔵OVERALL STAY 🌟🌟🌟🌟🌟 For the price paid, it's really worth it. We had a very wonderful time staying here, highly recommended for a holiday spent all the time in the resort. #shangrila #shangrilarasaria #tuaran #kotakinabalu #sabah
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Date of stay: October 2022
Value
Location
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Trip type: Travelled with family
Room Tip: Ocean Wing is good, but Garden Wing is where all the fun happening!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fiona Hagan, General Manager at Shangri-La Rasa Ria, Kota Kinabalu
Responded 14 Aug 2023
Dear mohdfadzil79, Thank you for the amazing and detailed review you've shared with us! It's truly heartwarming to read about your fantastic experience at Shangri-La Rasa Ria, Kota Kinabalu. We're absolutely delighted that you found our resort beyond superb and that your anniversary stay was a memorable one. It's wonderful to know that every aspect of your visit, from check-in to check-out, was met with excellence and care. We're thrilled that you relished the breathtaking view from your upgraded Ocean Wing Junior Suite, and the special touches like the Wedding Anniversary decor and the LUSH bath set truly made your stay even more memorable. Your feedback on our concierge, room amenities, cleanliness, and facilities truly warms our hearts. It's fantastic to know that you thoroughly enjoyed the dining experiences at Coffee Terrace and Lobby Lounge, as well as the various activities available. The fire-eating dance show and the abundance of activities certainly added a vibrant touch to your stay. We're grateful for your appreciation of the Ria Reset with LUSH package, and it's wonderful to hear that you made the most of its offerings. Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We can't wait to welcome you back for another wonderful holiday in the future! Warmest regards, Fiona Hagan, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sophie B wrote a review 16 Apr
2 contributions1 helpful vote
This place was stunning and had everything we needed. We only stayed 1 night before our flight the next day but it was 100% worth it. Super luxurious. The food was delicious and the grounds were beautiful. I had a massage by Sypina who was so good. Thank you for a great stay.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JoanneInverness wrote a review 15 Apr
Inverness, United Kingdom65 contributions122 helpful votes
We had a fabulous stay at the Rasa Ria celebrating my big birthday. As we had our two young grandsons with us, we chose the garden wing over the ocean wing, given its proximity to the kids pool, cool zone and restaurants, which turned out to be a good choice for us. The resort is set in beautiful grounds with the rainforest behind and a huge beach in front. We stayed on a full board basis and the food on the whole was excellent - we ate twice in Oceano, which was yummy! The staff really made an effort when it came to my birthday, with a band singing a chorus of HB and a wonderful cake - thank you so much! The kids loved the pool and the Cool Zone was really good - well organised with lots of activities and things to do to keep them amused. A highlight was sitting at the beach bar at the end of the day with a drink, being serenaded by a trio of singers while the sun set - just stunning. We played the golf course twice and it’s good value for a round, buggy and club hire. Massages and facials at the spa were excellent. It wasn’t quite five stars when I compare to a recent holiday to a resort in Mexico for a couple of reasons: the rooms in the garden wing were super clean and had everything we needed including a comfortable bed and amazing views but could definitely do with a make over. Stains on the carpet, peeling wallpaper, wardrobe door that didn’t shut….and secondly the service - the staff work incredibly hard and all are just lovely, but the service was very hit and miss. Not sure if it’s down to shortage of staff and/or training, but I don’t think we had a day (and we were there for two weeks!) when we got all the drinks and food we ordered at the same time or at all. It’s a small thing I know, and at first we were laid back about it, but it did get annoying, especially with two ravenous/thirsty kids in tow. If you want a drink by the pool, I would suggest going to the beach bar, order and wait for the drinks and take them back to your loungers yourself and we definitely missed a swim up bar! All in all, we had a wonderful stay at the Rasa Ria and would happily return for a future family holiday. Thanks to everyone at the resort for making our stay so memorable. x
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Date of stay: April 2024
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Location
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Service
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Trip type: Travelled with family
Room Tip: Higher floor and ocean view rooms for the best views and outlook.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sarah wrote a review 12 Apr
Worcester, United Kingdom3 contributions
+1
One of the most incredible hotels I’ve stayed in. We stayed in a suite and it was exceptional. The hotel was clean, the staff couldn’t do enough and the location was amazing! I celebrated both a birthday and engagement here. Would love to return with our two children one day.
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Date of stay: May 2023
Value
Rooms
Location
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Baldomero80 wrote a review 9 Apr
Birmingham, United Kingdom21 contributions8 helpful votes
This was our 2nd visit to this luxurious resort, which is beautifully situated, a good distance from the hustle and bustle of KK. We stayed in the Ocean wing family room for the final week of our Malaysia trip. We had booked the all inclusive package. On the whole we felt we just about got value for money for our family through the Tepi Laut and Coffee Terrace buffet venues. However one observation we had is that although these provide a pan Asian and some European cuisines, as vegetarians, we felt the provision for us was not as comprehensive as it should have been and would like to see a better balance provided. It was a shame to see that the Indian restaurant Naan was no longer operating, which we are confident would cater better for vegetarians. Nevertheless, we had an enjoyable/memorable week relaxing, occasionally enjoying some of the water sports (banana boat and complementary Kayaking). The swimming pool in Ocean wing was perfect and much quieter than the garden wing, which we were grateful for. Spent a lot of time in the jacuzzi, which provides a lovely view of the adjacent beach. So would recommend the upgrade to stay in Ocean Wing. A trip into the Rasa Ria reserve is worthwhile to see some local wildlife, but exhausting with the high humidity. It is also quite tricky terrain and more of a hike than a walk. We also made use of the Spa facilities with treatments that were reasonably priced. We would also recommend booking a river cruise, we had an excellent tour guide Nazim. The cruise takes you inland through the estuary into stunning mangrove habitats. (We saw a kingfisher) and eventually into a local water village called Kampung Mengkabong where you can enjoy fresh coconut water in a water house. Overall a great experience. Finally we received excellent customer service throughout as you would expect from a Shangri-La, with typical Malaysian hospitality, that elevates your mood. A brilliant week and we would return if we are in Malaysia again.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Uncle Vee wrote a review 4 Apr
Melbourne, Australia2 contributions1 helpful vote
+1
We spent only two nights there, and I regret not staying there from the beginning. The best hotel experience I ever had: the room at Ocean Wing has the best design, and the outdoor daybed and bathtub are amazing!! Rosslyn, Adrian and everyone at the resort were so friendly and helpful! Let me put it this way: if I ever return to Sabah, this hotel will be the main reason.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: It could take more than an hour to the KK sometimes, so plan your trip.
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AphroditeBHX wrote a review 2 Apr
England, United Kingdom61 contributions52 helpful votes
+1
Staff are very hard working and friendly. Rooms spacious. Transfers smooth. Approx 1 hour from the KK airport. Rooms spacious and well appointed. Huge balcony with large outdoor tiled tub. (Understandably it's so big you can fit in a number of children who want to play in it and my neighbours did fit in a number of children so it was quite noisy!) F&B is of a good standard I would say. The individual restaurants are good quality but you need to book. The two main buffet Restaurants are not of a five-star standard at all. The food is okay and there is a huge range, you can eat a lot if you want to, but it is much more like a fairly mid-range cruise buffet or all-inclusive not five star. Very loud, very crowded. Desserts and pastries in particular need a lot of work to bring them up to five-star standard. They're all tasty and pleasant but need to be seriously elevated in terms of quality and presentation. The main buffet restaurant has a strange children's area right in the middle in front of the buffet. Napkins and table settings look very mediocre. (I'm using as my measure the buffet at the Shangri-La in Bangkok) (Overhearing some guests. I think it is possible that some are on all-inclusive actually) Wildlife team are friendly and helpful, you can (pay to) take a dawn walk or go bird watching. Beautiful golf course if you like that sort of thing. Beach is absolutely enormous and takes literally 5 minutes to walk down to the water, so people rarely do that because the sand is too hot to walk on. There are some beds on the beach but it is a long way to come back to use the toilets. Some people do go on the beach of course at dawn and again at sunset when it is cool at. I was in the ocean wing and there were always plenty of empty beds with parasols available. The pool staff are extremely hard-working and will bring you ice towels or a pleasant snack in the afternoon. Cold water is always available. The grounds are beautifully kept and the gardeners are very hard-working. Indeed, all staff should be commended.
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Date of stay: March 2024
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tina E wrote a review 1 Apr
Helmshore, United Kingdom3 contributions1 helpful vote
I was really excited about staying at a Shangri la hotel but sadly it has not lived up to expectations. The service is almost non existent. The service around the pool is a joke! It can easily take up to 30 mims to get a drink……. and ordering food , I suggest you put your order in at breakfast. At the pool today we were served half our drinks order and then had to wait 30mind for our children’s soft drinks! This morning we had to get all the cutlery, placemats and set our own table as the few staff were all busy. Breakfast is meant to be available till 10:30, we arrived just before 10am and little food had been replenished. There were few pastries, cereals, no Nutella, only a few pieces of fruit available. We waited, and waited to order cooked food and in the end had to go and find a member of staff to take our breakfast order. The order arrived and it was wrong. This does not feel like a 5star hotel! On a positive note the location of the beach is beautiful and the amenities are good.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nicholas b wrote a review Mar 2024
3 contributions
+1
Excellent hotel that delivers on its name. We had the perfect holiday in the most amazing peaceful location yet surrounded by fantastic services, food, facilities and the most hospitable staff who genuinely cared for our experience. The pools are perfect with swimming lanes and separate areas for the kids. The beach is beautiful and expansive. The restaurants serve the most delicious food and service from Japanese, Chinese hotpot, buffets modern grill. For the first time apart from one night we eat in every single of our 9 nights. The hotel is clean well maintained and is a credit to its management and staff. Everyone from the pleasant maid who made our room up and left stories for us on local culture, to the waiting staff, pool and beach staff, reserve rangers were so accommodating and dedicated to us having a fantastic time. By far the best hotel we have stayed in and we will be back. Thank you Shanghai LA.
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Date of stay: March 2024
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 695 - RM 968 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s rasa ria hotel kota kinabalu, shangri las rasa ria hotel, shangri la rasa ria resort, rasa ria resort, shangri las rasa ria resort
LOCATION
MalaysiaSabahTuaran
NUMBER OF ROOMS
499
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA RASA RIA, KOTA KINABALU (R̶M̶ ̶1̶,̶2̶6̶0̶) RM 790: UPDATED 2024 Hotel Reviews, Price Comparison and 8,332 Photos (Tuaran) - Tripadvisor

Frequently Asked Questions about Shangri-La Rasa Ria, Kota Kinabalu
Which popular attractions are close to Shangri-La Rasa Ria, Kota Kinabalu?
Nearby attractions include Rasa Ria Reserve by Shangri-La (0.06 km), Fun Splash (1.0 km), and Mangrove & Sunset Kayak Tour (7.6 km).
What are some of the property amenities at Shangri-La Rasa Ria, Kota Kinabalu?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Rasa Ria, Kota Kinabalu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Rasa Ria, Kota Kinabalu?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Rasa Ria, Kota Kinabalu?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Rasa Ria, Kota Kinabalu?
Conveniently located restaurants include Tepi Laut Shangri-La Rasa Ria, Kozan Teppan-yaki, and Oceano Modern Grill.
Are there opportunities to exercise at Shangri-La Rasa Ria, Kota Kinabalu?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Shangri-La Rasa Ria, Kota Kinabalu have airport transportation?
Yes, Shangri-La Rasa Ria, Kota Kinabalu offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Rasa Ria, Kota Kinabalu?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Rasa Ria, Kota Kinabalu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Rasa Ria, Kota Kinabalu?
The staff speaks multiple languages, including English, Chinese, and Malay.