During reservation, I was not told that the swimming pool at the Ocean Wing was closed. I only being informed during my check in time. Im feel very upset and disappointed since this is the special private facilities that I should enjoy at Ocean wing. So sad and very angry.
Nestled amidst lush greenery, the sea and mountains. This huge resort is divided into two main wings, the ocean and garden wing, both with great views. Beach was relatively clean with a vast area for walks and sports. Poolside was a tad crowded during the peak season. Rooms are luxurious & spacious. But above all, the one thing that stood out was the hospitality of the staff. A minor glitch occured during my check-in that was rectified promptly by Mr Barry, who saw me to my room personally & offered a late check-out as compensation. Even during my check-out he saw that I was accompanied to my car with the shuttle service. These are the kind of things that makes a hotel stand out and encourages a 2nd visit for sure. Thank you, yet again ShangriLa for another memorable experience.
I just check in for 1 day, early check-in, late check-out. Everything was perfect during my vacation.. feel safe & clean event during this pandemic. They are really follow the SOP, Provide extra facemask, small hand sanitizer & the macarons to welcome us (in our room). Delicious food & friendly staff.. really recommend place to relaxing during this pandemic. But, make sure you are not infected by N-Cov19 so we can safe that place & people in there.
Location also good and clean environment . My experience i can forget it, when see Parrot comes to the corridor and visit us 2 times, and i can take pic nearer with the beautiful bird. Hope someday i got an opportunity to come and stay a bit long for my holiday with family or friends. Thank you.
GENERAL INFO €Had a one night stay at Shangri-La Rasa Ria in September 2020 €Booked through Golden Circle and trying to be their Jade member that time, so I made few stay bookings. Plan got cancelled due to travel restriction €Nearby to Pantai Dalit golf course REVIEW €Check In at Ocean Wing for more VIP experience €Borneo themed lobby, having a glass of welcome drinks here already give you the vacation feeling €Super helpful concierge with luggage €It is very difficult to get free upgrade with Shangri-La Sabah especially Tanjung Aru. But I got lucky to get an upgrade this stay. €Room internal a little aged. No L’Occitane got me because staying at low category room €Superb seaview from room €Welcome snack I got two macaron €Breakfast at Coffee Terrace is superb. May check out my separate review for it €Pools for kids. But I rather swim at their clear sea €Free usage of bicycles, but watch out for safety on the main road…
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