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The Lodge at Big Bear Lake, a Holiday Inn Resort

HolidayInn.comUS$93*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Lodge at Big Bear Lake, a Holiday Inn Resort
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528 Reviews from our TripAdvisor Community

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There are newer reviews for The Lodge at Big Bear Lake, a Holiday Inn Resort
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Showing 513: English reviews
Reviewed 12 April 2017

Overall, a nice hotel in a key location. I was most perturbed at the check-in process though. I showed up at 2 pm (an hour early) and tried to check in. The receptionist told us that the room was not ready and to come back in 30 minutes. No biggie. We had plenty to do, and we actually gave them...

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Helpful?
1Thank Greg T
Los Angeles, California
Reviewed 3 April 2017 via mobile

It's nothing fancy but it has one of the friendliest staffs I've encountered in some time. The rooms are decent and be beds are VERY comfortable. Select the breakfast brunch add on with your reservation. You will not regret it! They do an OUTSTANDING job with their omelette bar!! Great job!! This would be a great hotel for a business...

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Helpful?
Thank Brian C
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Brian C, Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the service you received and enjoyed your stay with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Thank you for staying and we...

Aberdeen
Reviewed 19 March 2017 via mobile

Having read some bad reviews i was a bit nervous about the Lodge at Big Bear but i could find no faults for our needs. There were 7 of us for 2 days boarding, we all got into our rooms checking in at 10:30am...A good start. I got drinks vouchers for bar as a gold IHG member, another plus points....

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Thank Neil J
Rancho Santa Fe, California
Reviewed 12 March 2017

Although this is still a 3 star hotel it was a good experience, the staff was helpful and gave us an up grade to a nice large suite with Jacuzzi. It even has a nice swimming pool and they have room service. great for $120.

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1Thank AlbertoMay
Reviewed 29 January 2017 via mobile

The biggest Snow storm of the decade and this large facility was completely unprepared. What we thought would be the ideal place to stay while we took a few mid week days off to ski turned out not only to be a big disappointment but downright dangerous. The big parking lot was not plowed which led to all the other...

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4Thank Susan D
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Susan D, Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the overall service you received from our hotel. I’d like...

San Diego, California
Reviewed 22 January 2017

the staff was so cordial and helpful, but the price tag didn't match the accommodation. Loved the fireplace-great for drying damp snowboarding clothes! It would be worth it if the hotel ran an independent shuttle to the mountain.

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Helpful?
Thank Mswtucker
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hi Mswtucker, Thank you for choosing Holiday Inn The Lodge at Big Bear Lake. I am glad to know that the added amenity in the room specifically the fireplace was helpful. Also, it is nice to know that you liked the kind of service our in house staff gave you during your visit. Though, it is unfortunate to know that...

los angeles
Reviewed 18 January 2017

Rooms and Restaurant had modern touch-ups, which helped. If you're a light sleeper or wanna sleep-in, then this may not be your best choice. Hallway traffic was audible from room. Hallways also felt narrow. It was good to have a restaurant available (Pizza was thin and good. Breakfast buffet was fair too, but not included on hefty price). For that...

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1Thank PickyReal
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello PickyReal, It's good to read your candid review about the Holiday Inn The Lodge at Big Bear Lake, CA. I appreciate your comments about the refurbished rooms and our restaurant on site. I'm sorry to learn that your stay was not exceptional because of the audible sound coming through the hallway. I have documented your feedback and it will...

Perth, Australia
Reviewed 14 January 2017

nice room , self contained ,great heaters , nice balcony over looking lake .loverly spa that didn't workn great location for walking to the town centre .parking was limited and a bit tight ,the price you pay for a great location

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Thank superdave956
San Diego, California
Reviewed 12 January 2017

I didn't have high expectations about this hotel after reading all the reviews, but decided to book anyway due to the location. Unfortunately, with my expectations already lowered, I was still disappointed. Here's why: 1. There were no towels in our room. When we requested towels, we had to wait over 3 hours because the guy at the front desk...

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Helpful?
3Thank NatK1850
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello NatK1850, Thank you for choosing the Holiday Inn The Lodge at Big Bear Lake, CA, for your lodging needs in the area and taking the time to post a review and rating your stay. You mentioned in your review that there were no towels when you arrived, service provided did not meet your expectations and the cleanliness of the...

Los Angeles, CA
Reviewed 10 January 2017

The hotel is a good stay for Big Bear. It needs some renovations: carpets need to be changed, lobby and walkway areas need an upgrade and possibly a new decor. Positives: 1. Good rooms. Not too big, but not too small. comfortable. 2. Walking distance to the Village. 3. Good Breakfast! 4. Fast service. We asked for extra towels and...

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Helpful?
1Thank magicmard
IHGService, Guest Relations Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Hello magicmard, Thank you for staying with us and for leaving a review. I am happy to have read your positive experience, specially that our location worked for your travel needs and that you enjoyed the breakfast selection. However, it is unfortunate that your stay was affected by the general condition of the hotel and the layout of the room...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa. ... more   less 

Additional Information about The Lodge at Big Bear Lake, a Holiday Inn Resort

Address: 40650 Village Dr, Big Bear Lake, CA 92315 (Formerly Northwoods Resort)
Region: United States > California > Big Bear Region > Big Bear Lake
Price Range: RM419 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lodge at Big Bear Lake, a Holiday Inn Resort 3.5*
Number of rooms: 148
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Also Known As:
Northwoods Resort Big Bear Lake
Northwoods Hotel Big Bear Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and other travellers.
8 questions
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SoCal
8 months ago
10 months ago
Newport Beach, California
over a year ago

See all questions (8)

Questions? Get answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Believe all rooms are quite, Plenty of free parking”
tedkop, 12 May 2017 | Read review
“The entire fourth floor, even though they may seem nice, do not have balconies.”
gregt720, 11 Apr 2017 | Read review
“Ground Floor Patio Rooms give easy access for pet stays.”
SoCalDisneyPrincess, 10 Apr 2017 | Read review
“Top floor rooms are suites”
AlbertoMay, 11 Mar 2017 | Read review
“stay away from the elevators and first floor”
Mswtucker, 22 Jan 2017 | Read review
5 of 5
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US$93* /night
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Prices are for 1 room, 2 adults
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