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The Lodge at Big Bear Lake, a Holiday Inn Resort

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The Lodge at Big Bear Lake, a Holiday Inn Resort
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515 Reviews from our TripAdvisor Community

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Showing 501: English reviews
San Diego
Reviewed 12 February 2010

The staff here is friendly and the location is great! Walking distance to the village shops and restaraunts. Short drive to the slopes. Now for the negative. The walls and floors are thin and you can hear EVERYTHING! Noisy kids and walking feet (at least this year). The beds are on the hard side and the pillows thin. For the...

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Thank JohnTSanDiego
OC, CA
Reviewed 11 February 2010

The staff is friendly, the rooms are clean. It's not really fancy, but do you need it to be? This was our second time staying at the Northwoods Resort and we'd definitely go back. Good value, nice room, right in the middle of town.

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Thank TwinMomOC
Las Vegas, NV
Reviewed 11 February 2010

My husband and I stayed here over Thanksgiving. Check-in was smooth, but after that, we were pretty disappointed with the service. The hostess running the Thanksgiving buffet was rude. Ordering room service for breakfast the next morning was near impossible. Other than that, though, the room was okay--just a standard, rather small motel room. The location is great as it...

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1Thank TravShopPolGirl
San Diego, CA
Reviewed 10 February 2010

We arrived in the middle of a snow storm and appreciated the location right next to the village so we could walk to meals and shopping. Room was clean and spacious but rather dated for the price. Hotel was noisy- could hear everything in rooms around and above us. Kept waking us up. Came back to our room at 4:00...

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1Thank TTBirdSanDiego_CA
Santa Monica
Reviewed 6 February 2010

Comfortable, well run place. Well located in the village at Big Bear lake. Would have liked a bigger TV screen, and would have liked the jacuzzi to be a few degrees hotter (perhaps it should be covered when not in use and there's all that snow around). But basically, a good place to stay and a fair value.

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1Thank smgradman
Palm Desert
Reviewed 4 February 2010

Upon entering the lobby, I had to wait 15 minutes before I was even acknowledged. The front desk was understaffed. Dirty dishes, and other debris lined the corridors and some was not removed the entire length of my stay. After skiing, I went down to use the jacuzzi which had been out of order for several days, and was basically...

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1Thank likestocooktoo
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear likestocooktoo: Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. We apologize for any inconveniences that you experienced with the corridor’s in the hotel, the Jacuzzi being out of order, the bed linens and not receiving the attention from the Front Desk that you deserve. Through these reviews...

south bay, CA
Reviewed 3 February 2010

Sadly our trip was cut short by my son's pneumonia... gladly the front desk staff was nice enough to reimburse us for the unused night and lift tickets. I would definitely go back!

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2Thank mojowest
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Mojowest: We were delighted to hear that you had a wonderful stay with us at the Northwoods Resort. We are sorry to hear about your son’s pneumonia and we all hope that he has recovered. We look forward to seeing you on your next trip to Big Bear Lake. Sincerely, Shari Hurley

California
Reviewed 2 February 2010

This hotel is way too expensive for what they advertise. The rooms are old and smelly inside. There's never anyone at the front desk to help you. Our fireplace in our room didn't work and when we asked to have it fixed nobody came. We had to call 3 times to finally get someone to fix the fireplace that had...

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1Thank caligirl7781
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear caligirl7781; Thank you for your review. The staff at Northwoods Resort appreciates all feedback from guests who have stayed with us. Our goal is to satisfy every guest. We apologize for the pilot being out on your fireplace, your room not being cleaned and the room service trays not being picked up all in a timely manner. The Jacuzzi...

California
Reviewed 1 February 2010

We stayed here right after the BIG SNOWFALL that hit Big Bear. I think they may have raised the price for the great ski conditions. We paid $229/nt for 2 adults & 1 child. The room was clean and decorated like a log cabin. Best Western is less expensive and includes continental breakfast and gives a Military discount. This hotel...

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1Thank mobiljarhead
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Mobiljarhead, We read your review and are very happy to know you enjoyed your time at the Northwoods Resort. Our rates stay competitive with all other hotels, resorts and lodges on the mountain. We do offer a discount for Military Personnel. We do not offer DVD’s in our Standard Rooms, however we do offer them in our Suites. We...

California
Reviewed 31 January 2010

We almost always stay at Northwoods Resort for the convience of eateries and shops, as well as the clean comfortable rooms. They do show some wear and tear, such as carpeting and comforters that really should be repaired or replaced one of these days. The pool and jacuzzi were nice and warm. Everyone was courteous, warm and friendly. An extra...

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1Thank Momofboyz
sharibritt, Rooms Division Manager at The Lodge at Big Bear Lake, a Holiday Inn Resort, responded to this review

Dear Momofboyz: We were delighted to hear that you had a wonderful stay with us at the Northwoods Resort. It was nice to hear the staff provided you with excellent service. They work exceptionally hard to provide a high standard of service. We are extremely pleased that you enjoy the location of the resort, the pool and the spa. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Year round resort offering a variety of activities (from skiing to mountain biking); amenities include an outdoor heated pool, arcade, sauna and spa. ... more   less 

Additional Information about The Lodge at Big Bear Lake, a Holiday Inn Resort

Address: 40650 Village Dr, Big Bear Lake, CA 92315 (Formerly Northwoods Resort)
Region: United States > California > Big Bear Region > Big Bear Lake
Price Range: RM430 - RM1,010 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lodge at Big Bear Lake, a Holiday Inn Resort 3.5*
Number of rooms: 148
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Also Known As:
Northwoods Resort Big Bear Lake
Northwoods Hotel Big Bear Lake
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Questions & Answers

Here's what travellers have asked, with answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and other travellers.
8 questions
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SoCal
6 months ago
8 months ago
Newport Beach, California
10 months ago

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Questions? Get answers from The Lodge at Big Bear Lake, a Holiday Inn Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms are suites”
 of 5 bubbles AlbertoMay, 11 Mar 2017 | Read review
“stay away from the elevators and first floor”
 of 5 bubbles Mswtucker, 22 Jan 2017 | Read review
“lake front”
 of 5 bubbles superdave956, 14 Jan 2017 | Read review
“Get one near an elevator”
 of 5 bubbles magicmard, 9 Jan 2017 | Read review
“Room 216 has a balcony, and great view of the pool”
 of 5 bubbles IanHonestReviewer, 16 Dec 2016 | Read review
5 of 5