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Ramada Resort Shoal Bay

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Ramada Resort Shoal Bay
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923 Reviews from our TripAdvisor Community

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Showing 918: English reviews
Sydney, Australia
Reviewed 3 weeks ago via mobile

We stayed st this hotel for my mothers birthday weekend. On opening our room it smelt musty and stale I put on the air conditioning but could not get it to work. Went for a walk and noticed the pool is full of cracks. Trying to get to our car from the car park the security gate would not open...

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Helpful?
1Thank sullo63
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort housekeeping team which will help us improve. I am sorry to hear you did not enjoy your stay at the Resort. Kind...

Sydney, Australia
Reviewed 4 weeks ago

Reception staff were quick, friendly and effective, directions given to carpark and room easy to follow. Well set out carpark (under cover) Lifts very, very slow. One bedroom apartment is a good size, large bedroom, generous lounge area, well functioning kitchen, bathroom lighting and ventilation not the best, shower in bath - large step up and over required to get...

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Helpful?
1Thank Lester S
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Lester S, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sydney
Reviewed 4 weeks ago via mobile

Past reviews made us apprehensive, especially as we bought this on a Groupon deal however our room exceeded expectations. Nice four stay apartment with great side view of the bay exactly as described. Bonus half day bike hire and complimentary wine on arrival were lovely touches. The gentleman at check in was polite, smiling and friendly. Shoal Bay is gorgeous,...

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Helpful?
1Thank JJWriting
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sydney, Australia
Reviewed 4 weeks ago

Was scary seeing some of the previous comments, found it to be pretty good. On check in meet by a great smile and in the room within 5 minutes. The room was bigger than expected with a spa as a bonus. Main thing I did not like about the room, when you slide open the big water view doors, you...

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Helpful?
Thank Mark C
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Mark C, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

South West Rocks, Australia
Reviewed 4 weeks ago via mobile

Booked this "resort" as it was one of few we were able to book with our OceanRoad Holiday vouchers. Wasn't too fussed with the type of room, after all it is a resort. Surely they are all nice? We got the "studio" room. Now, I could be wrong but I always thought studios were bedroom, lounge, dining sharing the same...

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Helpful?
1Thank pacey306
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort housekeeping team which will help us improve. I am sorry to hear you did not enjoy your stay at the Resort. Kind...

A TripAdvisor Member
Level Contributor
1 review
Reviewed 4 weeks ago via mobile

Even though we pre-paid, they collected an additional deposit and have held onto it for 2 weeks! There is no other option - you have to pay it and can't access your money for weeks. Much longer than any other hotel.

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Helpful?
Thank A TripAdvisor Member
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Valued Guest, Thank you for your feedback, please contact me on the below email, jacqui.lawlor@ramadashoalbay.com.au as i will investigate as to why the fund were not returned in 5 to 7 business days. Regards Jacqui Lawlor

Sydney, Australia
Reviewed 4 weeks ago via mobile

We had 2 nights booked in a standard room. Hotel facilities are nice and clean, but the room...not so much. The standard room is spacious and bright, but unfortunately the furniture is old and weathered. The walls have scribble all over them, including the carpet (bright pink and red scribble if you must know). We were excited to see balcony...

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Helpful?
Thank Kate W
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Kate W, We very much appreciate your comments regarding your stay at the Ramada Shoal bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Sydney
Reviewed 4 weeks ago

The location is the major benefit of this place, right across a family friendly beach that has barbecue facilities, walking distance to Mt Tomaree and another beach called Zenith Beach. Has food options to suit all budgets from burgers and chips to fine dining sea food all nearby. Staff are all friendly and helpful (but watch out for the timeshare...

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Helpful?
2Thank FranWilliam
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear FranWilliam, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. The resort does not include daily services of the rooms, we offer a mid-stay clean for stays over 5 nights. Glad to hear you enjoyed our lovely location. Kind regards Jacqui...

Toronto, Canada
Reviewed 5 weeks ago

My family and I went there on a Groupon offer. I'm not sure if it was because of the offer that received such a poor room. The room had a great view but we had cleanliness issues with the room. We pulled out the bed from the sofa and noticed a past guest toenail clippings behind the cushions. I called...

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Helpful?
Thank SdotHylton
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Sean, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort housekeeping team which will help us improve. We have a lot of work to do in housekeeping with a new leader of this...

Sydney, Australia
Reviewed 5 weeks ago

This was the first time I stayed at the Ramada booking through the hotel itself and I won't be doing it again. Next time I'll go through the real estate next door. Booked 6 months in advance and very being specific about having a nice view, I booked in and was politely told I have "no view" at all. After...

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Helpful?
Thank Juliet W
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this review

Dear Juliet W, We really appreciate your feedback as we seek it out to ensure we are able to listen and learn from our guests in order to keep improving. I have addressed your comments with the resort front office team which will help us improve. I apologise for what you experienced. Kind regards Jacqui Lawlor

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Shoal Bay Resort & Spa is the ultimate beachfront Resort perfect for romantic escapes, family holidays, pamper weekends, beach getaways, weddings, special events and meetings and business. Shoal Bay lays by the entrance to Port Stephens, overlooking the white sands and the magnificent volcanic Tomaree headlands. Boasting crystal clear waterways and extensive National Park with unspoiled bushland, Shoal Bay is certainly one of New South Wales most stunning destinations. Just 2.5 hr drive north of Sydney and 30mins from Newcastle, this award winning Resort offers a diverse range of accommodation styles and options to suit a variety of budgets and can accommodate up to 700 guests. Accommodation ranges from Standard Studios through to Waterview, Beachfront and Bayview rooms with a choice of 1, 2 and 3 bedroom apartments located across 7 accommodation buildings. The Resort features 4 restaurants including the award winning Catch at Shoal Bay, 5 bars, the iconic Country Club Hotel, Occie’s Kids Club (operating throughout NSW School Holidays periods), Shoal Bay Resort Store, Whitesands Conference Centre, an outdoor heated Resort pool with children’s wading area and complimentary secure undercover parking. Relax at the Aqua Spa wellbeing sanctuary for adults (min 16 yrs+) offering a true Thalassotherapy experience for guests through the 3 mineral spa pools and 25m heated lap pool. Take yourself on a journey to revive your mind, body and soul, indulge in a range of menu treatments that enhance the total well being and surrender to the experience of products that will relax, de-stress and energise you. ... more   less 

Additional Information about Ramada Resort Shoal Bay

Address: 35-45 Shoal Bay Rd, Shoal Bay, Port Stephens, New South Wales 2315, Australia (Formerly Shoal Bay Resort & Spa)
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Shoal Bay
Price Range: RM368 - RM1,187 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ramada Resort Shoal Bay 4.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Shoal Bay Hotel Shoal Bay
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Resort Shoal Bay staff and other travellers.
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Questions? Get answers from Ramada Resort Shoal Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms near the front are of better quality and toasters are in the rooms there.”
 of 5 bubbles roztaree, 23 Mar 2017 | Read review
“I will not go there again until it is refurbished”
 of 5 bubbles 19mustang53, 22 Mar 2017 | Read review
“suggest you ask for a room with a view we had B807 and it was excellent but check the elevators are working first”
 of 5 bubbles Gemm_MV, 19 Mar 2017 | Read review
“HIgher floor”
 of 5 bubbles cutetiger8, 4 Mar 2017 | Read review
“Top floor room to appreciate the view of the bay”
 of 5 bubbles 779lesters, 28 Feb 2017 | Read review
5 of 5