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We stayed here for 4 nights, beginning November 21, 2017 over Thanksgiving to be with family for the holidays. We were greeted warmly and the room was fine, though the bathroom was small and cramped. After that, things went downhill. We tried the hotel breakfast...More
Thank Deborah L
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 3 weeks ago
Hi Deborah L,
Thank you for taking the time to provide us with a review and for staying with us during the season of Thanksgiving. I am very sorry to learn that your overall hotel experience did not create a memorable one and that the...More
I wish all hotels can be like the HI Route 66. Front desk staff encountered were professional, kind and helpful. Room was spotless. Sheets soft. And we love the quiet hours signs by the elevators; guests are ask to respect the quiet policy from 10...More
First stay here for 1 night was a good experience. Clean. Updated rooms. No carpet! Convenient and good value. Second visit started off not so great because the hotel was very noisy, and ended worse when our car and several others were broken into. Windows...More
1 Thank Michelle P
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 3 January 2018
Hi Michelle P,
Thank you for spending another night at our property. I am glad to know that you liked your initial experience and how our rooms are being maintained. However, I am concerned to learn that we fell short with our security measures on...More
We stayed 5 days and everything was great! The room was very clean and all the staff was very friendly and very accommodating! The was plenty of shopping across the street and I felt safe in the area. The breakfast prepared by the hotel staff...More
Rating should be 0 out if 5, Here is why.... you be the judge!
I am a dog lover. I have a dog! So when I saw they were pet friendly, Thought, next time I visit family that I could bring my Frenchie. However, BEWARE!!!...More
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 1 November 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest...More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been... More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been remodeled with an urban touch for comfort and relaxation during your visit with us. If you have any further questions please feel free to contact us or stop in for a tour.