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About
#1 of 2 hotels in Kapalua
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Travellers' Choice
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Just as Kapalua translates to “arms embracing the sea,” The Ritz-Carlton Maui Kapalua embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Maui, Kapalua is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkelling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
Japanese
Location
67Somewhat walkable
Grade: 67 out of 100
99Restaurantswithin 10 km
57Attractionswithin 10 km
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
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Car HireSee all Kapalua car hire
4395Reviews162Q+A100Room tips
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Just spent a wonderful week at the Ritz Carlton Kapalua From Management to the Concierges to the front desk folks, servers and house keeping everyone was friendly, accommodating, helpful,and dedicated to our having a Superb Vacation All facilities and rooms terrific. Hotel food and entertainment excellent Can’t wait to return. Highly recommended!!
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded yesterday
Aloha Rick, Mahalo for choosing to stay with us here at The Ritz-Carlton Maui, Kapalua. I am thrilled to hear you enjoyed a wonderful vacation here in our beautiful resort paradise. We look forward to welcoming you back soon! Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
On our last day here - stayed for 8 days and traveled as a family of 4 with an 8 and 5 year old. Admittedly, it started off rough at check-in because our American Express booking wasn't accepted and the hotel wasn't honoring our room upgrade and breakfast buffet credit. However it was fixed, after working with the hotel, specifically - Rochelle, the manager - who went above and beyond - by upgrading our room and getting our breakfast buffet credits. Room: the suites are totally the way to go! Gorgeous balcony, large bathroom (with walk-in shower, soaking tub 😍 and separate potty), plus full kitchen. I recommend getting a few groceries to stock your kitchen for the week, especially drinks and snacks for the kids. Food: is good. Highly recommend the breakfast buffet! It isn't cheap, so if you can get a deal or credit for it, definitely do. It has everything and is absolutely delicious. Even our hummingbird of a 5 year old ate a ton each morning. 🙌 Lorrie is the best hostess and Laura is a wonderful server ❤️ And the custom egg station 💯 The Banyan restaurant at the pool has really good dinner and drinks and we also liked the sushi restaurant up in the lounge, front desk area - recommend Nate as a server 👍 Our favorite is the Burger Shack for lunch. It's on the beach, beautiful ocean view seating, delicious food and the best milkshakes. Plus, our children are obsessed with the chickens/roosters. Only downside is pool side service. If you get down early, you can establish a server and it's a little better. Although it doesn't start until at least 11am and is very slow. If you truly want a vacation buzz, you better order 2 drinks at a time and order the kid's lunches way before they ask, or else, it will take forever with hangry children 👿 Property: the pools are great. Perfect kiddie pool for really littles and parents, plus varying other pool sizes for the whole family. We haven't had a problem getting seats or an umbrella at the pool or beach each day. The guys at the towel stations, especially at the beach are super helpful. Jeremy is 👍👍 The Ritz property here is huge, beautiful, clean and well maintained. This was a wonderful family vacation. We are leaving more relaxed, happy, well-fed and sad to be going. …
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 days ago
Aloha aschodow, Thank you for your kind review and choosing to stay with us for your family vacation. I'm glad you met several of our wonderful Ladies and Gentlemen, who are truly the foundation of all the experiences here, and got to thoroughly enjoy our resort. We look forward to welcoming you and your 'ohana back in the future. A hui hou! (until we meet again) Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I decided to go to this hotel, I saw a lot of reviews about some things that gave me an idea of how my experience would be: Bad. This Ritz Carlton hotel only has two things about a property of this brand: The price and the name. I am writing this review as a Marriott Ambassador Elite member. The hotel has very basic problems, for example, they have areas under repair and they are not able to cover them with a screen that prevents guests from seeing the areas that are broken, in disrepair, or under construction. It also has noise problems, it is impossible to sleep after 7am because the cars they use to carry the sheets or cleaning utensils from the hotel from one area to another wake you up. Sometimes you can't sleep in the night, because they do weddings with very loud music until 5am. There are no restaurants with a quality food menu for lunch, restaurants open after 4pm and when you order something for lunch, they offer you fast and fat food at gourmet food prices. Another point against is that they rent spaces in the pool, which is absurd. With the rate level that guests of this hotel pay, that is the bare minimum that should be included. And finally, the hotel has many conventions or company trips that come to get drunk. It's having hundreds of drunk people everywhere when the hotel has families that are uncomfortable. A drunk on my last day even flashed her breasts in front of some kids. The only thing I appreciate is that at least they sent me a table with fruit for my birthday and flower necklaces as a welcome. Of course, I emailed the hotel manager before posting this here, because I think they have a lot to improve. I would not recommend this hotel, nor would I ever come back.…
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip: Call to hotel an ask if they have a conventions booked.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha danielm, I’m very concerned to hear this and would appreciate the opportunity to connect with you directly. At your convenience, please contact me at harrison.delgado@ritzcarlton.com. I have also left you a voicemail message. Thank you for sharing your comments and I look forward to hearing from you so that I can better assist you. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really nice property. Must be a few dozen acres at least. Quality building, food, staff, and rooms. Very accommodating with requests and the shuttle is a nice touch. I would recomend the pool over the beach as it is quite windy at the beach, but as a result very private. Lots of free amenities like tennis pickle ball basketball cornhole. Would stay again.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha munson12, Mahalo for choosing to stay with us. I'm glad you got to enjoy the many features of the resort, including our recreational activities. On behalf of our Ladies and Gentlemen, we look forward to welcoming you back again in the future. Warm aloha, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t let the name fool you— this is just an average hotel. Felt like I was being nickel and dimed the whole stay. “Ocean view room” means you have a nice view of the pool, but have to lean way over the balcony and look to the side to see any bit of ocean. Nice, large fitness center with its of equipment. Spa was decent.
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 weeks ago
Aloha EffieC-Cinci, Thank you for taking the time to leave your feedback here. I'm sorry to hear that our resort did not exceed your expectations as we always strive for the highest guest satisfaction. If there is anything I can assist with, please contact me at harrison.delgado@ritzcarlton.com. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband booked six nights through Priceline. When we checked in, I asked the front desk staffer, Margie, if our room had a view, and she said, "No." I immediately showed her that at every hotel we have stayed, I posted my bikini photos on the balcony, I am a daily swimmer and a view is more important to me than a higher-class or well-equipped room. She found a room with a view which she thought I might like. Indeed, the moment I walked into the room, I was impressed by both the ocean and the pool views. The room was also quiet and I did not need to turn on the fan for white noise. It was well designed with two chairs at the table, instead of one, unlike all the other hotels we stayed at. There were two full-length mirrors in the bathroom. The room size was comfortable for two persons. As a fashionista, I prefer to sit down at the table to do makeup. However, I wish they had also installed a large mirror over the table instead of a picture. But that's a minor issue. The point is, Margie made our stay extremely memorable. I attended two free activities at the hotel. I enjoyed a lei po'o (flower crown) making lesson. At the end of the class, I asked the instructor for the two Haku leis she made. I also attended a hula dance class. The manager gave leis to all the participants. As a flower lover and gardener, I appreciated and was so pleased to receive a rose lei instead of the orchid lei. I wish they also had a self-park area so that guests would be free to leave whenever they liked. We had to call the valet service every time to bring our rental car. They must realize that almost all of their customers are tourists visiting the island. Having a valet service to park and look after cheap rental Chevrolets seems unnecessary. Everything went so well, until the last day when we checked out. The front desk staffer on duty that day gave me a backhanded compliment: she wished she could look as good as me at my age. She already assumed that I was older than her. Then she asked my age. I replied with a smile, "The moment people stare at each other, we already judge ages. I know I look marvelous at any age." The Ritz-Carlton needs to institute better etiquette training for their female staff on how to be respectful of their naturally beautiful customers. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask for a better view. You might get one!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 weeks ago
Aloha LenaCDoll, Thank you for choosing to stay with us in our slice of paradise. I'm thrilled to hear that Margie could help make your visit extremely memorable and that you were able to experience our complimentary Hawaiian cultural activities. Did you know all of the flowers for our lei po'o workshop are handpicked from a local farm? Pretty neat. I make sure to address your concerns about training and look forward to welcoming you back soon. A hui hou, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no better, tranquil, beautiful property in Maui. When compared to the congested hotel row at nearby Kahana Point you will agree. Yes, it is pricy but it is the Ritz Carlton. I recommend renting a car at OGG and driving here. There are many great restaurants nearby. The downside is the $45 nightly parking fee here at the Ritz.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 weeks ago
Aloha Allan G, It's great to hear that you had a tranquil stay with us here in beautiful Kapalua. I hope your travels bring you back to our corner of paradise soon. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the resort is huge…rooms are spacious, staff pleasant. I will agree with previous reviews that mention large corporate events. The hotel and pool were extremely crowded with a large group of hundreds for a work event. While I understand this, I expect my experience to be 5 star regardless of how booked the hotel is. Being Bonvoy Elite members, we were told at check in that we get a free beach chair and set up (as opposed to having to rent, which is absurd). Guy at pool hut said a large group just left and if you see any upright chairs around you can just grab them. Ummm ok…so no longer just a hard chair that I have to personally go ask the man sitting near them if he still needs it… The kicker is that we had a post it note on the bathroom door warning us of a roach. I honestly don’t know if the cleaning people left the note or the last people who stayed in the room. Saw a large roach 2 days later running around the kitchen when we entered……
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 30 Apr 2023
Aloha Mksd10, As a valued guest, I'm disappointed to hear that we fell short of your expectations and hope we can make things right for you. Would you mind connecting with me directly at harrison.delgado@ritzcarlton.com. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT stay here when they are hosting corporate conferences or conventions. Our couples trip was disappointing and far from peaceful with hundreds of drunk guests. The adult pool was like a vegas pool party, the hallways were noisy, outdoor corporate events were noisy from our room balcony, and the guests reeked of alcohol. It was not relaxing at all for Maui! We were also excited about our breakfast to be included with our stay and then told that the breakfast buffet was paused because most of the guests already had their own corporate hosted breakfast. Ala carte breakfast was offered instead which we were less interested in because we wanted to try variety of foods. If the other paying guests on the property aren’t worth it for their staff, maybe they shouldn’t take other guests when they have corporate functions. Honestly for the price we paid and a 5 star resort we expected more. Rooms were clean and staff as nice, but the corporate functions and rowdy guests they hosted took away from our entire experience. I’m sure our experience would have been much different if they weren’t hosting the corporate events.…
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Do not stay here during company-hosted convention weekends.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 30 Apr 2023
Aloha jetsetjanine, I'm sorry to hear about your less than ideal experience. Would you mind connecting with me directly as I would like to find a way to make things right for you. I can be reached at harrison.delgado@ritzcarlton.com. Thank you, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been reluctant to write this review because we love the Ritz Brand. We have been Bonvoy members for years and have stayed at many Ritz Carltons around the world. I am only writing this because if you don't bring it to their attention, they can't correct it. The overall experience at the resort was good, the property is beautiful. The only issues I had was that the air conditioner in our room kept going out, and the larger issue was the room had roaches in it. The first one I seen I just tried to think of it as a 1 off, but seeing more later in the trip really upset me. My son brought a friend with him and he said he saw one go across the TV late one night, and he didn't sleep for the rest of that night. It was slightly embarrassing to have that as one of his experiences, and that he would come back and tell his parents about. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 26 Apr 2023
Aloha 185ejm, I'm so sorry to hear of your experience and would like to connect to assist you further. As Tripadvisor does not provide your contact information, would you mind contacting me? I can be reached at 808-662-6200 or harrison.delgado@ritzcarlton.com. I look forward to hearing from you. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$720 - US$1,173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Claim Your ListingTHE RITZ-CARLTON MAUI KAPALUA: UPDATED 2023 Resort Reviews, Price Comparison and 3,722 Photos (HI) - Tripadvisor
Frequently Asked Questions about The Ritz-Carlton Maui Kapalua
Which popular attractions are close to The Ritz-Carlton Maui Kapalua?
Nearby attractions include Dragon's Teeth (0.6 km), D.T. Fleming Beach Park (0.5 km), and Village Walking Trails (0.5 km).
What are some of the property amenities at The Ritz-Carlton Maui Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Maui Kapalua?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton Maui Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Maui Kapalua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Maui Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Maui Kapalua?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton Maui Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Maui Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Maui Kapalua have airport transportation?
Yes, The Ritz-Carlton Maui Kapalua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Maui Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Maui Kapalua offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.