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4.0
#8 of 20 hotels in Tay Ho
Location
Cleanliness
Service
Value
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Jackpot Gaming Club, Tennis & Squash courts and Golf Driving Ranges by the lake, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Residences makes a perfect solution.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
From the moment I step into the hotel the staff made me feel like home:) the rooms are great and bed very comfortable. There is a pool outside which look very appealing but the weather has been quite chilly to swim. The location is very good and easy to get around. I enjoy the breakfast every morning and the staff at the restaurant was great:) i was very pleased with the staff at the reception, they where always extremely helpful. Lena, Monika, Kenny ( and the rest of the team) where absolutely amazing during my whole stay. I would definitely come back.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear IsabelRJ, Thank you so much for taking time to review us. It is a motivation for all of us to keep up doing our good jobs. we hope to welcome you again soon. All the best, Monica, Asst. Front Office Manager
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Totally enjoyed everything about this place .. the people, the rooms, the views, the breakfasts. It was also really easy catching a taxi or renting a driver - the hotel arranged it all for us. The only down-side was the iron determination of professional beggars outside the hotel
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Date of stay: June 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pham Lua, Other at The Hanoi Club Hotel & Residences
Responded 25 Feb 2020
Dear Norm Travels, Thank you so much for your feedback. We are so happy to know that all our facilities and services made you a pleasant stay with your satisfaction. we wish you all the best and look forward to welcoming you soon. Best Regards, Monica, Asst. Front Office Manager
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This place has been there since the 90s, so the facility is quite old, but the rooms have been renovated and well appointed. The view of the West Lake is nice and the area is surprisingly quiet at night. On the negative, the housekeep staffs are so loud talking in the hallways that it gave me a headache. the breakfast could have more variety but more importantly, should do something about the flies. Aside from that, the staffs are nice and helpful and the location is a quick ride from the city center. Will find another chance to come back.
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Date of stay: January 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip:I would liked to have stayed in a higher floor room for better view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HNCManager, Front Office Manager at The Hanoi Club Hotel & Residences
Responded 4 Feb 2020
Dear zotaira, Thank you so much for your review. We love to hear your feedback, it helps us to know our deficiency then can improve our service. we look forward to welcoming you back soon. All the best, Monica Lua- Asst. Front office Manager
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The staff were warm and friendly. The hotel is also a club, so it’s a bonus for those who are looking for facilities like a pool and gym. The pool and gym are bigger than most of those located in the Old Quarter. Interesting to see a replica of the Merlion at the pool. There’s also a sauna, steam room and jacuzzi, etc.
There are food places within walking distance and some local convenience stores to get drinks, etc. The area is a bit further from most tourist attractions, but it’s not too difficult to reach via a very short ride (I use Grab - a Uber type app that’s popular here).
The airport transfer service was smooth. Check in and out also worked out nicely.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr.Chee Nien Lau, Thank you so much for taking time to let us know that you was enjoyed our facilities and services. This is a wonderful review which made us being motivated. We wish to welcome you again soon. Yours sincerely, Monica
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We stayed here for 3 nights and had a fantastic time.
The rooms were a good size, very clean and very well equipped. We loved the restaurant where we ate every morning and most evenings, and the menu was extensive, varied and delicious.
We made full use of the facilities and spent plenty of time in the gym, spa, magnificent swimming pool and the driving range.
But the highlight of our stay was the professionalism, friendliness and experience of the reception staff who went above and beyond to help us with shopping, finding us a private jeep tour when all the listed ones were booked out, and being incredibly accommodating with our early check-in and late check-out requests… thank you so much!!
I highly recommend this hotel!!
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a great time in Hanoi. Booked the Hanoi Club as it had facilities I needed for the week; gym, pool, golf and health spa. What I found when I arrived was an incredible team of people who were thrilled to support my needs in Hanoi. Free advice on the idea of riding a motorcycle through undeveloped Vietnam, feedback on my after work hours behaviour and strong guidance when I was making a poor decision - like a new family in Hanoi. Highly recommend
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Date of stay: February 2023Trip type: Travelled on business
Room Tip:The pool is pretty fresh.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr. David James Connolly, Thank you so much for your positive review. It makes us incredibly happy to know that all our facilities and services were a good part of your good trip. we will continue working hard to provide our customers with an excellent experience. we look forward to welcoming you again in the near future. Best Regards, Monica
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Stayed at The Hanoi Club Hotel in Westlake for three nights. Had a killer room with view of lake, the golf range and pool. Room was wonder, nice linens, bathtub and shower. And one of those space-age toilets that is like a captains chair, heated and different cleaning options...😊 The entire staff was awesome. Breakfast was pretty good, three different types of fruit juice. Fresh fruit, omelette station, pastries, sushi, Vietnamese dishes. Etc. they keep your coffee cup filled.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 10 Feb 2022
Dear shasta, Thank you so much for your wonderful review, We are so happy to know that you had a pleasant stay in our hotel and our services have satisfied you.. We wish you health and happiness. looking forward to welcoming you again in the nearest future. Warm Regards, Monica- Asst. Front Office Manager
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This hotel is quite luxurious and spacious, the bed is clean and comfortable. In addition, the service attitude of the staff here is also very good, the food here is also quite good, I had a great night. If you love the lake view, then I think this place is quite suitable because the front is quite large and beautiful lake view. There is also a swimming pool for those who love swimming. I will rate 5 stars for this hotel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 12 Aug 2023
Dear Mr. Henry, It's wonderful to see your review which motivated us to keep up doing our best job. we wish you a good health ,happiness and look forward to welcoming you again soon. Best Regards, The Management
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Everything was up to expectations during my stay in Hanoi Club Hotel. The staffs were particularly helpful, pleasant and special thanks to Monica who made our stay most memorable in Hanoi. Pleasant surprise the hotel has provided bidet toilet which is very hygenic. Would like to come back again in future. James Poh
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Date of stay: September 2022
Rooms
Location
Service
Room Tip:Overall, good hotel with bidet in toilet which is perfect for a pleasant stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Guest Services / Front Office at The Hanoi Club Hotel & Residences
Responded 27 Mar 2023
Dear Mr. James, Thank you so much for giving us a good review, We are happy to know that you had a pleasant stay in our hotel and we wish to serve you again soon. All the best, Monica
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Forget its reasonably-priced, lake-view view. The main attraction is its service staff. To my pleasant surprise, the bellboys Kevin and Riko remember my name and preferences upon meeting me again. I have only been there once before and I did not even tip!
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Date of stay: March 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Ask for lake-view room (in odd numbers)?.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica Pham, Other at The Hanoi Club Hotel & Residences
Responded 11 Apr 2020
Dear Mr.Ewen, Thank you so much for your wonderful review. We wish you a good health and hope to welcome you back in the nearest future. All the best, Monica-Asst. Front Office Manager
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Dear Marie,
Thank you for contacting us.
With reference to your inquiry, I would like to inform you that the normal check in time should be after 2pm, check out time before 12noon. it will based on our availability then we can offer you early check in or late check out.
For the details, please do not hesitate to contact me at :++84 24 3829 3829
We are looking forward to hearing from you soon.
Best regards,
Monica
Assistant Front Office Manager
Dear Winnie,
Thank you for contacting us.
With reference to your inquiry, I would like to inform you that our outdoor swimming pool, Tennis court, Gym, Sauna, Steam, Jacuzzi are complimentary if you are our hotel guest. however, you should prepare your own equiptments such as Tennis racket, ball. if you do not bring them with you, we have for rental.
Golf driving range is not included in to the room benefit, you can buy the ball ticket at VND 100,000nett/100balls and hire the club VND 30,000nett/club.
there are some restaurants and a supermarket nearby our hotel so we can recomend you when you stay here.
Should you need any further information, please do not hesitate to contact us.
Best Regards,
Monica
There are more places to choose from in the Tay Ho area.
PRICE RANGE
RM 257 - RM 321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the hanoi club hotel hanoi
LOCATION
VietnamHanoiTay Ho
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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