We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
1A-2-1, Jalan Seri Tanjung Pinang, Tanjung Tokong, Penang Island 10470 Malaysia
Lock in the lowest price from these sites
Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (18)
Bathroom (3)


#3 of 28 Speciality lodging in Tanjung Tokong
Good to know
Languages Spoken
English, Chinese, Malay
Property amenities
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
Washing machine
Room features
Air conditioning
Seating area
Clothes rack
Coffee / tea maker
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Show more


Full view
66Somewhat walkable
Grade: 66 out of 100
24Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
9Reviews0Q+A2Room tips
Traveller rating
  • 4
  • 3
  • 0
  • 0
  • 2
Time of year
Traveller type
Selected filters
  • Filter
  • English
Popular mentions
Ted T wrote a review Jan 2020
Singapore, Singapore8 contributions22 helpful votes
Jazz Servics Suites: Please do not book this service suites. I booked the suites on December via Hotels.com thinking this is a suite hotel just like Tropics Eight or Northam Suites Hotel. I made the full payment to Hotels.com and gotten the confirmation immediately via e-mail. When I tried to check in today at 11pm, I was told by the front desk security to show them my unit number. Hotels.com never sent me any unit number so I called the number on the listing. A guy answered the call and asked me to send him the hotels.com confirmation number. A few minutes later, he told me there is no suites and there is nothing he can do except to refund me. He then proposed me to another location which I have never seen before for a replacement of Jazz Service Suites. Apparently, he is just an agent asking the owner to rent their apartments out and they list it on hotels.com. First of all, i never expect hotels.com to do those airbnb type of business. If it does, it should show very clearly this is airbnb type of rental instead of hotels. Secondly, after making full payments, i am expecting to stay in a place as promised by the website. Overall, this is huge disappointment on hotels.com and Jazz Service suites.
Read more
Date of stay: January 2020Trip type: Travelled with family
E-TravellerCanada wrote a review Jan 2020
Ottawa, Canada222 contributions222 helpful votes
Rented four different suites in this jazz service apartment - on 11,15,17 and 29th floor ... All 2 bedrooms with Seaview. Though this apartment is pretty new but maintenance and cleaniness vary with different ownership. The lower floor suites in our experience has laminated floating floor living room while the higher floor better finish ones are ceramic living room. One suite we rented did not provide toilet paper and just one plastic plate with master bedroom shower which tend to flood and a musking smell emitting from living room/washroom. While the one we rented at 29th floor was very clean, fully equipped and as advertised live like a millionaire ... These apartment probably cost over myr $1 million and centrally located with Tesco just across the road and a night food court .. just 10 mins walk away. Overall so-so stay to excellent and as indicated much dependent on ownership and their agents maintenance.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
2 Helpful votes
Doreen M wrote a review Dec 2019
The Ponds, Australia219 contributions51 helpful votes
We were contacted by agent regarding our checking. A set of keys were dropped in the mail box of apartment. Security greeted us on arrival and helped get our names in the visitors log book. We were able to retrieve keys to our apartment n found that without key card no one can come in and was needed to swipe to enter lift lobby n to use lift n to use pool/gym area. The apartment itself was new with butlers pantry n new appliances. However it was very VERY dirty with hair stuck in shower stall. Tiles were yellowed with grime n scruff on wall. Though it says it’s serviced we did not see any housekeeper throughout our 5 day stay. No glasses were available so we bought one from Tesco which is directly opposite n left it there. Other utensils were also very dirty and worn out. Overall place is new, location is ideal for beach walks with mall opposite for shopping and rm6 -10 ride to gurney plaza n other places.
Read more
Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
Ghee C wrote a review Jul 2019
Adelaide, Australia2 contributions7 helpful votes
An excellent apartment with all the amenities of a modern home - fully functional kitchen, large fridge, laundry with dryer). the 2 bedroom apartment housed the 5 of us (2 adults, 3 kids ages 16, 14, 11). 3 toilets, 2 bathrooms. Very good price particularly considering all that were included. Clean and safe (no in house safe - suggest bring own portable safe (eg pacsafe travelsafe), but room doors including bedrooms are electronically locked and accessed with key card. Locked parking included. Within walking distance to a major supermarket and shopping centre for daily groceries, and even souvenirs. 3 pharmacies to choose from should the need arise all within walking distance. A hair salon in the centre. Very nice and clean infinity pool for adults, smaller pool for the kids. Well equipped gym, not big but of adequate size. Close to eateries. If one is seeking cheap western type meals, KFC and McDonalds and a good bakery in the said shopping centre. Short distance from another major shopping precinct of higher standard shops and restaurants. Short distance (need a car or taxi) to the Gurney drive precinct where there are more shopping centres, restaurants and cinemas. Also not far from Georgetown - will also need taxi or own car.
Read more
Date of stay: July 2019
Trip type: Travelled with family
Room Tip: no preference, interesting views if facing the sea or the hills
See more room tips
James777 wrote a review Dec 2018
sg3 contributions6 helpful votes
Beware of the last minute cancellation by the owner/agent by giving lame excuses. We have no choice and got to cancel and book other apartments elsewhere literally minutes before the stated check-in time during super peak period Christmas eve. Very lousy experience with Booking.com and this property. Though fully refunded, it's not a matter of refund but a waste of time rushing to find a place to stay during peak period. I suspect our cancelled unit was rented out to get higher offer during Christmas eve. In addition, the cancellation also messed up our credit card reward/rebate transaction timing.
Read more
Date of stay: December 2018Trip type: Travelled with family
US$88 - US$116 (Based on Average Rates for a Standard Room)
MalaysiaPenangPenang IslandTanjung Tokong
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Jazz Service Suite
Which popular attractions are close to Jazz Service Suite?
Nearby attractions include Deepee Tailor & Collections (0.4 km) and Performing Arts Centre of Penang (penangpac) (0.00 km).
What are some of the property amenities at Jazz Service Suite?
Some of the more popular amenities offered include a lounge, a fitness centre, and kids activities.
Which room amenities are available at Jazz Service Suite?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Jazz Service Suite?
Guests can enjoy a lounge during their stay.
What are some restaurants close to Jazz Service Suite?
Conveniently located restaurants include Blue Reef Fish & Chips Straits Quay, Chili Head Social Bar & Eatery, and Real Food.
Are there opportunities to exercise at Jazz Service Suite?
Yes, guests have access to a fitness centre during their stay.
Which languages are spoken by the staff at Jazz Service Suite?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Jazz Service Suite?
Many travellers enjoy visiting Armenian Street (5.0 km), George Town (5.1 km), and Cheong Fatt Tze - The Blue Mansion (4.4 km).