Ideally located in a residential suburb, Jazz Hotel Penang is a leisure stroll to Straits Quay and marina, whilst family attractions, shopping, and dining at Gurney Drive’s famous street food are just minutes away. Stay pampered, in one of the luxurious 255 rooms and suites in the 30 stories hotel; optimized for the tech-savvy traveller with free secure high-speed internet connection and 24-hour security. Experience New Orleans style soul-food @ Jazz Feast, bursting with the flavours of Southern comfort recipes and the ultimate must-eat Penang food. Savour Japanese cuisine @ Kitano, a unique taste of subtle fresh clean flavours and delicate texture. Celebrate smooth jazz, blues, swing, and ragtime @ String & Sax. A perfect jump starts for the fitness-enthusiast, prioritize morning ‘me-time’ with gym and a dip in the infinity pool against a backdrop seaview on the highest floor. Where there is Jazz, there is Life. Jazz is Life!
No. 1, Jalan Seri Tanjung Pinang 1, Tanjung Tokong, Penang Island 10470 Malaysia
Jazz Hotel Penang
83 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The stay was decent, was here with my partner for some Christmas celebrations. The hotel staff at the reception counter seems a little confused and speaks too softly, I can't hear what they are saying often.
The thing about the room, we noticed that the air conditioner is very hot even after one hour, the room is still warm, and the air conditioner is blowing hot air. The hotel managed this issue swiftly after we called the operator and they sent two technicians to repair it.
In terms of cleanliness, the hotel could do better, we could see some dusty spots in the room and some mouldy spots in the shower. The hotel is nice enough to provide several bath bombs and we even get little Christmas bath bomb souvenirs to bring home.
About the environment and ambience, we understand that it is Christmas night, but we had some noisy neighbours. It is hard to get a good rest with their loud chatting and heavy stomping on the ground.
Generally speaking, this hotel could do better, in terms of service quality and their equipment as well.
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Date of stay: December 2023
Value
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Location
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Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcom Jazz, Marketing at Jazz Hotel Penang
Responded 6 Nov 2024
Dear Sir/Madam, thank you for sharing your experience with us. We’re glad to hear you enjoyed your stay, especially with the little touches like the Christmas bath bomb souvenirs. However, we regret that some aspects of your visit did not meet your expectations. We sincerely apologize for the issues you encountered with the air conditioning. We are pleased our team responded promptly, but we understand how this impacted your comfort. Additionally, we will ensure that our team focuses on maintaining cleanliness in every room, addressing areas such as dust and mould. Regarding the noise disturbance from your neighbors, we truly understand how it can affect your rest. We will take this feedback into consideration and explore ways to minimize noise levels, particularly during busy holiday periods. We are committed to improving our service and equipment based on your valuable comments, and we hope to have the opportunity to provide you with a more seamless and comfortable experience in the future.
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This were the things we experienced and observed during our stay which dampened the whole experienced quite significantly. I hope improvements will be made because it would be a waste to have such an amazing premise but not supported by an equally impressive team of people.
Pros: I was instantly impressed upon arrival at the hotel. Its jazz concept is very well carried through especially at hotel's common grounds. The ID (furnishing and finishing) and piped in music completely filled the air, transporting me to a bygone era.
Room was sizable, as is the bathroom. Bedding was comfortable,AC works well, bathroom is fairly well appointed. Check in was a breeze and receptions team were always efficient and professional. Friendliness and warmth differs. In the coffee house, one lady who is behind the eggs counter was very efficient. She seem like the only competent person in the entire place as she manned the eggs, nasi lemak, roti canai altogether.
Cons: This were the things we experienced and observed during our stay which dampened the whole experienced quite significantly.
- Even though the lounge at level 29 closes at 12am, by 11.45pm while I was still having my drink, the staff turned off the music, indicating it's time to leave. Perhaps because I was the only guest but that shouldn't be the case.
- The coffee house is where most improvements need to be made. The coffee machines were not checked before the start of breakfast and often malfunctioned. On a Friday, there was only 1 floor staff walking around. He cleared some used plates but not the rest. He seemed a little oblivious and not focused. He and others (on other days) walked past the coffee machine and although cups of spoilt coffee were lined on at the counter, none of them attemped to clear it. The cups kept increasing as more and more guests experienced the malfunctioning coffee machine. Breakfast spread could also be improved on by offering some variety from day to day.
- The foreign staff at the were very polite and helpful. The local staff however was not as impressive, friendly to mat sallehs but not to locals (in my experience).
- Housekeeping replenishing was not thorough enough, sometimes forgeting to replace face towel, other days not replenishing drinking water.
- The phone in the room wasn't working. Despite informing front desk, it was never fixed until the day we left.
- The rooftop pool area is not well maintained. Seats were broken and slanting.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jazz Hotel Penang, Marketing at Jazz Hotel Penang
Responded 1 Dec 2024
Dear Mcmeelo, Thank you for taking the time to share your detailed review with us. We truly appreciate your positive comments about our hotel. We also value your constructive feedback, which will help us improve. We apologize for the issues you encountered, especially at the coffee house, with the lounge music, and with housekeeping and maintenance. Please rest assured that we are taking your observations seriously and will address these areas to ensure that our service meets the high standards our guests deserve. We are committed to improving the guest experience, and your comments are vital to this process. We hope to have the opportunity to welcome you back soon and provide you with a much-improved stay. Thank you again for your valuable feedback. Warmest regards Jazz Hotel Penang
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Stayed here a couple of times but did not write a review. Rooms were great, there's bathtub in every room, and the bed is very comfortable. But what incited me to write a review here is their Seafood Buffet dinner that I had last weekend with my family. We had a group package of 11 pax at an average price of RM100 per pax only (Group promotion)
However, the seafood buffet spread is ALOT! From squid eggs, to fresh prawns, fresh oysters, scallops, crabs (big crabs with alot of meat!) and even a Mac & Cheese Lobster! I did try several hotel seafood buffet in Penang but gotta say, this is the most reasonable, and under-rated seafood buffet available in the island!
They even serve Char Koay Teow, Chicken Kebab, and many more! And the best part, everything that is served is delicious, fresh, and quality! For RM100 per pax averagely, I don't think I am able to find any seafood buffet with this kind of spread in Penang!
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jazz Hotel Penang, Marketing at Jazz Hotel Penang
Responded 15 Dec 2024
Dear Zachary, Thank you so much for your glowing review! We're thrilled to hear you had such a memorable experience during your stay, especially with our seafood buffet. We truly appreciate your continued support and are honored that you chose to share your experience. We can’t wait to welcome you back for another delicious seafood feast and a great stay! Warm regards, Jazz Hotel Penang
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The Jazz Hotel offers a great service. The staff are lovely and very helpful; during check in they take your bags upstairs and are always around to help throughout your stay.
The rooms are spacious and comfortable, the bathroom has both a large bath and a separate, similarly large shower and the rooftop pool upstairs has an excellent view. There are complimentary restocked drinks in your mini-bar which really help as your acclimate to the temperature.
The morning breakfast was also good - they cook eggs fresh, cater for a range of different cuisines and have a lot to choose from. As far as hotel breakfasts go, it was pleasant.
Overall, would recommend staying there.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcom Jazz, Marketing at Jazz Hotel Penang
Responded 6 Nov 2024
Dear Sir/Madam, thank you for your kind words and recommendation! We’re thrilled to hear that you enjoyed our spacious rooms, rooftop pool, and helpful staff. It's great to know that the complimentary minibar and breakfast offerings enhanced your experience. We look forward to welcoming you back for another memorable stay at Jazz Hotel Penang!
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The breakfast menu provided was very poor. We were only given à la carte and a limited menu because the hotel prioritized foreign tourist groups who are vegetarian. We respect people’s ways and cultures, but our rights should not be overlooked since this is a paid service.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcom Jazz, Marketing at Jazz Hotel Penang
Responded 6 Nov 2024
Dear Sir/Madam , we sincerely apologize for your disappointing experience with our breakfast service. We fully understand your concerns and agree that all guests, regardless of their background, should feel equally respected and valued. We regret that this was not reflected during your stay. Your feedback is extremely valuable, and we will take it into consideration as we work to improve.
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Returned recently after our 3 night stay in Jazz Hotel.
In my group of 10, we had 5 rooms. My room had no view; no in room slippers provided. Had 2 pieces of folded sarong- one for male and another for female (popular printed batik cloth) inside a neat linen bag but not too fresh scent thus avoided using it.. In other rooms, they had indoor flip flops provided, no sarong and bathrobes in the wardrobe stinky.
Appears that housekeeper did not do a thorough job by checking through items provided and to replace fresh pieces after each guest checkout from rooms.
I have the impression and observed that the hotel uses many inexperienced staff or they are part timers and not well trained. Did not understand much English when spoken to and with wrong response given. Only one particular staff caught our ( 10 of us) full attention. His name is Asyakful (hopefully got it spelled correctly). Most motivated "concierge/ bell boy" with initiatives, who helped to reseal and repacked our improperly packed boxes in a very professional style; spoke fluent English and with smart appearance..
Generally, a rather different kind of hotel/staff interaction experience staying in Jazz which the Management team needs to improve on.. Nothing too unpleasant for us since we were prepared after reading several negative reviews which we chose to ignore.
I have booked for another stay in coming Feb and that will be for 4 nights, long before this recent trip. Hopefully able to witness some improvements.
Jazz Hotel is a nice setup for taking pictures and food served at the cosy Kitano Japanese restaurant is worth trying with pleasant staff.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jazz Hotel Penang, Marketing at Jazz Hotel Penang
Responded 29 Mar 2020
Dear janeX3107RD, Greetings from Jazz Hotel Penang! Thank you for taking time to review your visit. We apologize for the shortcomings faced during your stay however, be rest assured that your comments have been highlighted to the related departments for further improvements. It is our fervent hope to be given another opportunity to welcome you back to our hotel in the future. Best regards, The Management
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We had a very pleasant stay, rooms are great at reasonable rate. Staff are very polite and helpful, location is very strategic, therefore easy to access to all tourist spot in Penang.
We will surely return to Jazz hotel for our trip to Penang.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcom Jazz, Marketing at Jazz Hotel Penang
Responded 6 Nov 2024
Dear Sir/Madam, thank you for sharing your pleasant experience! We’re thrilled you enjoyed our rooms, friendly staff, and the convenience of our location. It’s fantastic to know that our location made exploring Penang easier for you. We look forward to welcoming you back to Jazz Hotel Penang on your next trip!
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We took a Junior suit which gives us the room we needed for 2 little boys to run around. We stayed for 4 nights. The toilet is of a reasonable size and the bedroom was also of reasonable size (bigger than your usual room size). But the TV a little bit small for the room as these days, TV size for indiviual homes are getting bigger from 50" and above and my kids complain on the small TV screen. There's a roof top swimming pool. Breakfast had both local & western food. Hotel Service was good.
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jazz Hotel Penang, Marketing at Jazz Hotel Penang
Responded 28 Mar 2020
Dear Leo S, Greetings from Jazz Hotel Penang! Thank you for taking time to review us. We are glad that you and your family had enjoyed your stay with us and taken note on the feedback. We look forward to welcoming you back to Penang. Until we meet again, stay safe. Best regards, The Management
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The facilities at the jazz hotel in Penang were excellent and contributed to a truly enjoyable and relaxing stay. One of the highlights for me was the swimming pool. It was the perfect place to relax and cool off after a day of exploring the city, and the poolside bar served a variety of refreshing drinks and snacks. Other facilities at the hotel including a spa, offering a range of massages and beauty treatments, as well as a fitness center with a range of cardio and weight-training equipment. Only water heater was an issues otherwise overall was okay
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in the Executive Suite. The room is definitely huge and spacious which come with 2 TV. However, one of the TV is defected with screen issue which with lines. The staff is not really welcoming guest. The breakfast is bad as all the foods are cold and the staff does not welcome guest.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marcom Jazz, Marketing at Jazz Hotel Penang
Responded 6 Nov 2024
Dear Sir/Madam, we apologize for the issues you encountered during your stay with us. We regret that your experience with the breakfast and staff service did not meet your expectations, and we understand how frustrating this can be. Regarding the breakfast, we strive to serve fresh and warm meals, and we are sorry that we fell short during your visit. We are reviewing our breakfast setup and ensuring that all food is served at the proper temperature going forward. We also sincerely apologize for the TV issue and the lack of warm, welcoming service from our staff. This is certainly not the standard we aim for, and we will address these areas to ensure a better experience for all our guests. Your feedback is extremely valuable to us, and we will take the necessary steps to improve.
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From what I remember, the elevator is close to the pool area. You have to open a door to get to pool. I don't think there's a assisted door opener button. From pool level to the gym studio has a step up.
Hi Chinosgal, we are regret to inform that we do not have shuttle service at the moment. However, guests are able to reach the attractions or shopping malls via public transport.
There are more places to choose from in the Tanjung Tokong area.
PRICE RANGE
RM 226 - RM 284 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandTanjung Tokong
NUMBER OF ROOMS
255
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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