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Chapters Hotel and Restaurant

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Chapters Hotel and Restaurant
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300 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Manchester, United Kingdom
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

Very disappointing. Small room, shower head couldn't be attached to the wall and the shower itself didn't work after the first shower. The towels were either unlaundered or had been put through the wash with no detergent so were smelly. Ended up having to go downstairs to get some more towels and washing my hair in the sink. Great way... More 

Helpful?
Thank Nsar11
ChaptersTeam, General Manager at Chapters Hotel and Restaurant, responded to this review

Dear Nsar11, We are sorry to hear about your experience at Chapters.. I have spoken with the team regarding all of your comments and would like to respond.. We have placed a call regarding the Shower to our maintenance team, as I believe when one of our colleagues came to the room, it worked fine. The towels - it has... More 

1 review
Reviewed 1 week ago via mobile

We had a wonderful overnight stay at chapters. We booked on a dinner,bed,and breakfast deal. On arrival we were warmly greeted and shown to our bedroom. The room itself was nicely presented and the bed very comfortable together with a lovely sized en suite we were quite happy. After a few drinks at the in house bar we were led... More 

Helpful?
Thank Ashleigh R
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Ashleigh R Thank you for your lovely review We are over the moon to hear that you have enjoyed your time with us and we do look forward to seeing you again at Chapters. I have forwarded your comments onto the whole team Regards Rachel More 

Middlesbrough
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago via mobile

Went on Wednesday 9th November at tea time with friends. Our experience from start to finish was amazing. Drinks at the bar pleasantly served and then we were taken to our table. Complementary bread rolls were brought out with butter and 2 other accompaniments a dipping oil and I don't know what the 3rd one was but very nice. We... More 

Helpful?
Thank giddykipper9
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear giddykipper9 Thank you for this fantastic review... We are over the moon to hear that you have enjoyed your time with us and look forward to seeing you again in the near future.. Regards Rachel More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

Stayed here and I was in top room ...half a mile away from reception ...lol...how many times did I turn wrong way ...the room..simple clean ...nothing wrong....the place ...I thought it was stunning when I walked in...but a little let down by deco. ..font take that wrong ..it's out dated a little I think...shoot me know lol...the staff are too... More 

Helpful?
Thank peter s
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Hello peter s Thank you for taking the time to share your time with us. We really do appreciate all feedback from our guests. Yes Chapters Hotel does have it's quirks; with it being over 250 years old, there are corridors (and they are long ones too) with the 12 rooms spaced over the two floors.. We have just recently... More 

Nunthorpe
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

We used to go to Chapters a couple of times a year, but this was our first visit since it has been rebranded. Compared to how it used to be I couldn't be more disappointed with the food. The menu is very 'pub grub' compared to before, and we both struggled to find something we wanted. We ordered deep fried... More 

Helpful?
Thank niccigardner
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Niccigardner, We are sorry to hear that you did not enjoy your time with us at the Market Bar & Grill at Chapters. I have passed your comments onto the whole team and we will use your review as a learning curve for our staff - front of house and Kitchen. We have also passed your comments regarding the... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2016 via mobile

Had a really nice evening here as 2 couples. Service was very good and we all really enjoyed our meals. Prices are on par with other well regarded restaurants. All in all if you're looking for a nice place to dine with a good atmosphere, reasonable prices and good services you will like chapters alot.

Helpful?
Thank Paul S
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Paul S Thank you for taking the time to write this review. It is great to hear when our guests enjoy their time with us and we do appreciate you taking this time to let us know We look forward to seeing you again in the near future Regards Rachel More 

Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2016

I have stayed at this Hotel twice in the past year Once around January the other in the March of 2016. Its a lovely hotel and found the staff to be polite and professional although only needed to deal with them at check-in and check-out. The rooms are nice and well laid out. as its an old building the plug... More 

Helpful?
Thank Ewan L
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Ewan L Thank you for taking the time to write this review As you can imagine with a 250 year old listed building, we are constantly updating. We have noted your comments re the Extension cables and these have been removed from the rooms. We have recently undergone a refurbishment in the restaurant and have received positive feedback so... More 

Middlesbrough, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2016 via mobile

The food was excellent and the service was first class. We went on a Saturday night when a live performer was on, so all in all it was an excellent night out. If you go late on a bookjng may be a good idea. (We went at 19:45 and it was OK) Prices were very reasonable also. Lots of free... More 

Helpful?
Thank Davey M
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Davey M Thank you for taking the time to write this review... We are pleased to announce that Val Hill is returning to Chapters again and Saturday night was her first night back... We are pleased to hear that you have enjoyed your time with us and look forward to seeing you again soon.. Regards Rachel More 

Middlesbrough, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 October 2016

Chapters was one of my favourite places to dine, so much so we chose it for our wedding venue and decided to return each year for our anniversary. We returned in August and was sad to discover that most of the original staff had left. Nevertheless food and service were both amazing. Me and my husband visited this evening with... More 

Helpful?
Thank LisaJane260
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear LisaJane260 We are sorry to hear that you have not enjoyed your time with us. I know a member of staff, Jordan spoke with you and you were not keen on the recent refurbishment or our changes to the menu, though we are happy to see that you did still enjoy your meal and the service was to your... More 

Middlesbrough, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 September 2016 via mobile

This review is only on the hotel. I've given 5 stars on a separate review for the restaurant. The hotel really lets the restaurant down. The hotel is in desperate need for renovation, but saying that I understand that this costs money. However, this doesn't excuse the fact that the stairs leading to our room hadn't been hoovered in ages,... More 

Helpful?
Thank Kermit2727
ChaptersTeam, Public Relations Manager at Chapters Hotel and Restaurant, responded to this review

Dear Kermit2727 We are sorry to hear you did not enjoy your time with us.. We do appreciate our guests letting us know all feedback from their stay, whether positive or negative as we can only progress from these comments and highlight areas for our staff to improve. Our General Manager has tried to contact you directly.. We do hope... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Chapters is a wonderful listed hotel full of character, dating back some 300 years. It is situated in the Market place in Stokesley, at the foot of the beautiful North Yorkshire Moors National Park. It is a favoured destination for many business travellers because of the hotel's convenient location for the Tees Valley business community, and also perfectly situated for those who wish to spend a relaxing weekend among our beautiful attractions. ... more   less 

Additional Information about Chapters Hotel and Restaurant

Address: 27 High Street | Stokesley, Stokesley TS9 5AD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Stokesley
Price Range: RM325 - RM937 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chapters Hotel and Restaurant 3.5*
Number of rooms: 13
Reservation Options:
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Questions & Answers

Questions? Get answers from Chapters Hotel and Restaurant staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask about room size when booking as some will be smaller than others.”
 of 5 bubbles grimnod1, 12 Aug 2016 | Read review
“Ask for an executive room. They are quieter”
 of 5 bubbles zimmerman013, 3 Aug 2016 | Read review
“Not sure executive rooms worth the extra”
 of 5 bubbles davidbS1365ZA, 31 Jul 2016 | Read review
“Room 14 is very good but up approx 6 short flights of stairs ( nothing to a young fit guy) NOT ! ! ! !”
  • Complimentory Presero & Choc's
  • Room 14
 of 5 bubbles ShaunWilliamB, 3 Jul 2016 | Read review
“Executive room recommended”
 of 5 bubbles 982helenh, 11 Jun 2016 | Read review
5 of 5
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