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Don't be fooled by the tatty and broken exterior, the interior really is worse, stair carpet is torn and a trip hazard, everything is broken and awaiting reapair, you can't even get a fresh coffee with breakfast (yes, the coffee machine is also broken). Didn't...More
A reasonably priced hotel with good standards and pleasant relaxed staff. Breakfast on Sunday morning was fine although the staff seemed a bit pushed to load up the self service trays.
Very enjoyable and a good sleep over location. Although there was two wedding parties...More
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I stayed here for one night on business. The first room I was issued already had someone in it and the same thing happened to my two colleagues. This didn't make us feel secure thinking that someone else could be issued a key to our...More
I stayed for one night on business. I changed rooms almost straight away due to the state of the first room. Unfortunately the second room was much the same.
Sunken, stained and sagging mattress.
Rusty and broken fittings in the shower.
The door would...More
I've been staying in the mercure for 5 or 6 month's on and off with work. 4 staff in particular, Vanessa, Lucy and Amy really make the effort to provide a homely and welcoming experience.
There's another lady who works in the bar/restaurant. She's always...More
Response from Asif B, General Manager at Mercure St Helens
Dear Guest ,
We very much appreciate your compliments . I will pass your comments and appreciation to our talent as well . We are very pleased that you enjoyed curry buffet and your overall stay . We hope to welcome you back soon ....More