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Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
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756 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Brussels Airport
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Showing 596: English reviews
United Kingdom
Reviewed 10 October 2016

As my review history shows - I have stayed here alot, over a long period of time, more frequently than the Trip Advisor system will allow me to review no less. With that said, I recently stayed here twice in just over a week, the first stay was okay-ish, that check in is still painful, the room still noisy and...

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Helpful?
1Thank Visidigi
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Visidigi, Thank you for providing us with this feedback. I would like to discuss your comments in person with you. Would you be so kind to send me your contact details at dion.maes@hibrusselsairport.com? Thanking you in advance and with best regards, Dion Maes General Manager Holiday Inn Brussels Airport

Belgium
Reviewed 8 October 2016

The licence certificate on the elevator will remind you that this hotel was built in the seventies, as one may have guessed just from the brick-shaped building and council housing-like façade. Well, the interior has been fully redesigned in postmodern (or perhaps eclectic) fashion, including rooms, where the bed is slanted relative to the walls and the bedstand serves as...

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Helpful?
Thank Fabrizio R
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello Fabrizio_FCR, It is real pleasure to read your appreciation concerning our recent refurbishments! Thank you for writing this nice 5* review on behalf of the entire team! Regarding the shuttle service, we have executed an analysis during 3 months regarding the use of airport shuttle and saw almost zero demand during day time hours. This is the main reason...

Galway, Ireland
Reviewed 5 October 2016

I stay over 100 + nights per year in business hotels. Plus side is decent rooms, clean, good breakfast and fairly good evening menu. Staff are helpful and very friendly. Dear God, please update gym with some proper spin bikes and a telly, otherwise not a bad hotel

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Helpful?
Thank Sean R
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest Sean R, Very pleased to read your positive points about your stay with us! We will investigate on a possible upgrade in terms of our fitness equipment. Wishing you a nice day and looking forward to seeing you back soon, Regards from all of us, Dion Maes General Manager Holiday Inn Brussels Airport

Reviewed 30 September 2016 via mobile

We booked the hotel because of its vicinity to the customer we are visiting. The check-in was terrible. They have quite a few self check-in facility. They look pretty, except that they did not always work. I checked in smoothly, but two of my colleagues failed to check in, so 33% of success rate? There was one person helping with...

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Helpful?
1Thank Yuan S
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello Yuan S, Regards from Brussels and thank you for sharing your experiences about your stay at Holiday Inn Brussels Airport. Your valued feedback is very important to us in order to keep our service standards up to our normally high levels. I will personally review the entire check-in & check-out procedure with the department manager involved in order to...

Strijen
Reviewed 30 September 2016

The check into the hotel is really weird, there is nobody there. What is wrong with good old fashion service that includes a warm welcome on arrival, friendly good-bye, wishing you well and hoping to see you again soon. Sometimes there is a reception host, but he's not always there. And in the morning there is a long queue... Also...

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Helpful?
1Thank Cor_van_Heusden
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Cor_van-Heusden, Thank you for sharing your experiences about our hotel here @ TripAdvisor. It is this constructive feedback that allows myself and our team to further improve our quality & service level on a day-to-day basis. I agree with you on a personal & warm welcome, reason why we have implemented as from this week a special host during...

Dublin, Ireland
Reviewed 23 September 2016

I stayed here for 2 weeks on a business trip. My overall experience was very average and didn't match the extortionate prices paid to stay here. While convenient in some cases, I felt the self service check-in was very impersonal and not what I would expect for a 4* hotel. Also, there was no one around to help with my...

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Helpful?
Thank Heather G
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello hgordo, Thankful for reading your very constructive feedback about Holiday Inn Brussels Airport which is of great value to improve our normally high quality & service levels. We are currently reviewing the check-in and check-out procedure and will add an additional host during the peak hours in order to provide a better service to our guests. Your remarks about...

Dublin, Ireland
Reviewed 20 September 2016

Back to Holiday Inn again, my fifth or sixth stay in so many weeks. In looking at this hotel you have to bear in mind its an airport hotel therefore high volume of overnighters. On arrival the surroundings look somewhat 'industrial' and once through the lobby doors you have a familiar look and feel of a Holiday Inn hotel, yet...

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Helpful?
Thank TJM090
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Hello TJM90, On behalf of the entire team I would like to sincerely thank you for such a nice review about Holiday Inn Brussels Airport! Sharing this feedback with our team members will only motivate them further to get out the best of themselves in order to guarantee a 100% guest satisfaction. Furthermore, I agree with you on the condition...

Reviewed 16 September 2016 via mobile

The first expression when we saw the hotel was not so good. But when we came in we understood, that we were wrong. The rooms are clear, big. The personal is helpful. It's the perfect place for people with an auto, otherwise it's a bit complicated to get Brussels.

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Helpful?
Thank Zoya K
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Zoya K, Much appreciated to notice that you are sharing your feedback about Holiday Inn Brussels Airport here @ TripAdvisor, and furthermore with a 5* rating! Thank you in advance for this! Our hotel is built in 1974 which might indeed give a first boring impression, but over the last years we have done several refurbishments and implemented in...

Nottingham, United Kingdom
Reviewed 13 September 2016

Easy to find and although close to the airport the hotel has no problem with noise, it also has plenty of parking. Breakfast offers a wide range of food on a help yourself basis, dinner can either be taken in the bar or sit down, although the menu is the same. Clean rooms, comfortable bed and an excellent shower. The...

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Helpful?
Thank johnmhng5
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dearest johnmhng5, Nice to see that you are sharing your positive experience at Holiday Inn Brussels Airport here on TripAdvisor! I definitely take into account the remark about our host at our automated check-in & check-out and will review this with the department manager involved. We look forward to welcome you soon again! Kindest regards, Dion Maes General Manager Holiday...

Trondheim, Norway
Reviewed 11 September 2016

I wrote a review on this hotel a few months back saying it was deteriorating badly, mostly due to problems at check-in and check-out, and the chaotic atmosphere and poor selection and quality of food in the restaurant. After some correspondence with management at the hotel I was persuaded to return to give the place another chance, as they had...

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Helpful?
Thank Joemalvik
Dion M, General Manager at Holiday Inn Brussels Airport, responded to this review

Dear Joemalvik, Great to see that you have appreciated the improvements we have realized over the past weeks! The entire team has been working hard on optimizing our quality & service level. Your remarks about the quality of food will definitely be reviewed with our Executive Chef. We are also very aware of the express check-out possibility and are working...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 

Additional Information about Holiday Inn Brussels Airport

Address: 7 Holidaystraat, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: RM334 - RM802 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Agoda, IHG, Expedia and Odigeo so you can book your Holiday Inn Brussels Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Brussels Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Brussels Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at the reception to join IHG Rewards Club for more benefits! It is for free :)”
 of 5 bubbles dobromir_chodkowski, 1 Nov 2016 | Read review
“request for a quiet room.”
 of 5 bubbles 731mariah, 16 Oct 2016 | Read review
“Priority Club members are entitled to a floor of their own and get free espresso machines and minibar”
 of 5 bubbles Fabrizio_FCR, 7 Oct 2016 | Read review
“Go for the Odd rooms and mid hotel”
 of 5 bubbles TJM090, 20 Sep 2016 | Read review
“Good hotel all rooms have AC might be best to ask for a front facing room to avoid catering delivery's in the morning”
 of 5 bubbles ulysees321, 17 Aug 2016 | Read review
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