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pentahotel Brussels Airport

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163 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Brighton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2015

Hello I stayed one night in this hotel and I enjoyed my stay. However I thought I should point out a couple of things. The biggest inconvenience is the shuttle from the airport to the hotel. On the hotel website, it mentions an airport shuttle but not the fact that it is shared with the holiday inn and that it... More 

Helpful?
Thank Irene B
AfroditeZaczagkis, Director of Sales at pentahotel Brussels Airport, responded to this review

Dear Irene, Thank you very much for your valuable feedbackand I am glad to hear that it was overall a nice experience and that your liked the pentastyle. I apologize for the delay there was when checking in. Some of our staff are newly hired and with the opening of our hotel 3 weeks prior to your arrival and in... More 

Eindhoven, The Netherlands
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 July 2015

Hotel facilities are really handy and well design, and breakfast is really good. But the WIFI and the room are quite bad. You will have to reconnect every hour and it will be so slow that you can't download files or watch a simple video normally. About the room, you will have to be quite creative to find a place... More 

Helpful?
Thank VictorHR
AfroditeZaczagkis, Director of Sales at pentahotel Brussels Airport, responded to this review

Thank you so much for sharing your experience at pentahotel Brussels Airport. I am glad to hear you enjoyed our great hotel facilities and our breakfast. We have 2 type of rooms in our hotel: penta standard rooms offering 39inch TV, work desk, very comfortable 180meters bed and a very good bathroom with walkin rain shower. However we would also... More 

Fleet, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2015 via mobile

Stayed here twice in a week - staff were warm and welcoming and assisted when ever they could - funky hotel bar area - can't complain - it's new and looks good - rooms aren't big at all - showers are good and powerful - good sized TV in rooms - okay stay

Helpful?
Thank Marcus O
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Marcus, Thank you for your stay and the positive feedback. Hope to welcome you soon again at penta! Best regards, Kristof Lemmens / General Manager More 

1 review
Reviewed 2 July 2015 via mobile

Very nice experience in this hotel. The food is great and the staff is friendly. The room was good with a great bathroom and a nice selection of free movies to watch during your stay. Only point of remark is the wifi. It's very slow and you have to pay for full access.

Helpful?
Thank Pascale v
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Pascale, Thank you for having appreciated your stay. This means a lot to us. We have a high speed wifi option at charge and a free wifi possibility at 256kbps. It is important for us to have your feedback on this subject as it helps us in our constant strive to improve our service level. Have a great day!... More 

Antwerp, Belgium
1 review
Reviewed 1 July 2015

This hotel is unique. Looks like a trendy bar with fashionable and friendly staff. Food is good. Rooms are not big but provide the comfort you need for a business stay with free wifi and huge flatscreen TV. Biggest rain shower I ever had in a hotel. I will surely return.

Helpful?
Thank ksmithksmith10
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Karen, Thank you for your comments. Great to read that you loved pentahotel Brussels Airport. Come back soon! Kind regards, Kristof Lemmens / General Manager More 

Dusseldorf, Germany
1 review
Reviewed 26 June 2015

I agree with the person from Ireland. What you experience in this hotel is unbelievable. People of the Staff have no Idea from hotel administration. It is very strange... There is a point in time, when you only want to leave the hotel. You don´t feel sure anymore in this hotel... (Sorry about my english). Breakfast was good.

Helpful?
Thank patti205
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Patti, Thank you for your feedback. I am very disapointed that your stay in our hotel did not live up to your expectations. At pentahotels we have set high standards in product and service level in order to strive to give every guest an enjoyable stay. Your rating is far below the normal satisfaction ratings we generally get on... More 

Travellers are raving about these Diegem hotels

Dublin, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2015 via mobile

The very alternative style of this hotel is something you may or may not like but you can live with it. Service is the biggest issue in this newly opened hotel.There is an obvious lack of staff and quality of staff and you are up for a stressful experience having to wait endlessly for everything you will need. I won't... More 

Helpful?
Thank serge t
Kristof L, General Manager at pentahotel Brussels Airport, responded to this review

Dear Serge, Thank you for taking the time to post your feedback and for having stayed at the pentahotel Brussels Airport. I truly apologize for the inconveniences encountered. Being a brand new hotel that just opened 24 hours before your arrival, we are currently in the process of organizing staffing to the activity of the market and the needs of... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
pentahotel Brussels Airport combines comfort and style. The recently renovated 3-star hotel caters to the needs of both business and leisure travelers offering cozy rooms and conference space. The hotel is located in the business district of Diegem, close to the NATO Headquarters. Situated only 5km from Brussels Airport and offering a free airport shuttle as well as onsite parking for a fee, pentahotel Brussels Airport is conveniently accessible. Guests are welcomed by the multilingual staff at the 24-hours reception which serves as a lounge bar at the same time. Complimentary wireless internet access is available in public areas and hotel rooms. pentahotel Brussels Airport features a restaurant and a lounge bar. Buffet breakfast is served daily from 6:30am to 10:00am and on Sundays from 06:30am to 11:00am. Guests can work out in the fitness center or relax in the pentalounge where a pool table and a playstation are available for entertainment. All 87 rooms are equipped with a 39-inch flat-screen TV, free movies and free Wi-Fi. Premium Wi-Fi is available for a surcharge. Each room has a private bathroom with shower, hair dryer and free bath amenities. ... more   less 

Additional Information about pentahotel Brussels Airport

Address: Berkenlaan 5, Diegem 1831, Belgium (Formerly Alliance Brussel Airport Hotel)
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: RM232 - RM740 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — pentahotel Brussels Airport 3*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Brussels Airport Hotel Diegem
Holiday Inn Express Diegem
Holiday Inn Diegem
Hotel Style:
#2 Business Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from pentahotel Brussels Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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  • coat-hangers - not even a closet
  • bathroom so small that toilettries are on top of the toilet
  • great view ;) and noise from highway and airport
 of 5 bubbles ISmackedTheLion, 22 Sep 2016 | Read review
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 of 5 bubbles NathanO955, 24 Aug 2016 | Read review
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