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Crowne Plaza Hotel Brussels Airport

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#4 of 12 Hotels in Diegem
Certificate of Excellence
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Crowne Plaza Hotel Brussels Airport
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889 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Lausanne
Reviewed 15 April 2015

I arrived early at this hotel and was told that we had to wait until 3pm for check-in. I understood that this was because they had been sold out the night before and rooms were not available. I could understand this. However we also tried checking in at 1pm and 2pm and saw others trying to check in at 2:30...

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Helpful?
4Thank Thomas M
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Thomas M, I acknowledge your comments and whilst check-in on most days is only available at 3 PM, we do not stand for arrogance nor not living up to guests expectations at this hotel. I truly hope that there is a way to rectify this situation before your departure and that we will get the chance to show our...

Bengaluru, India
Reviewed 15 April 2015

loved the stay , nice comfy bed and close to the airport , they have a shuttle every 20 minutes from and to the airport. You can walk to a quaint village centre nearby and enjoy some great Belgian beer and waffles. Simply clean and comfy

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Helpful?
2Thank Prameh
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Prameh, Thank you for taking the time to review and recommend our hotel. We enjoyed reading your excellent comments and we are already looking forward to welcoming you soon again. Kind regards, Edward Kreft

Washington DC, District of Columbia
Reviewed 10 April 2015

My eleven-year-old son was quite impatient to check in on our last night in Europe. Staff member Marie Balzer, who was assisting us at the check-in desk, engaged him directly in conversation which settled him down and set the tone for a restful evening at the end of a long day. Nice room and amenities, my son took more photos...

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Helpful?
Thank Marc W
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Marc W, Thank you for taking the time to review our hotel. We are very happy with the nice score you gave us and the wonderful comments you've written down. We are already looking forward to welcoming you soon again. Kind regards, Edward Kreft

Easton, Pennsylvania
Reviewed 9 April 2015

This hotel is conveniently located right outside of the Brussels Airport (BRU) in an area that is primarily hotels and office buildings. Check in and check out times are not extremely flexible, if you get into town early you'll have to pay an extra half night's rate or wait until check in time. The rooms themselves are clean and modern...

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Helpful?
Thank Greg B
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Greg B, Thank you for taking the time to review and recommend our hotel. We appreciate your business and your detailed feedback. We are already looking forward to welcoming you again soon. Kind regards, Edward Kreft

Fribourg
Reviewed 8 April 2015

The hotel architecture is beautiful and very spacious. So are also the rooms, even the standard rooms are really spacious and well furnished. But a. if you take a standard room mind "the big bed" they are talking about on the IHG website is a small bed of 140X200 not even a "prince" size b. the restaurant is closed on...

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Helpful?
1Thank belweb41
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear belweb41, Thank you for taking the time to review our hotel. I carefully read your feedback and will certainly take this to heart in order to continuously improve our services. I hope we will be able to welcome you again soon. Kind regards, Edward Kreft

Brussels, Belgium
Reviewed 7 April 2015

Nice hotel near Brussels airport. We were here for a 2 day business meeting. Hotel rooms are spacious and Well equiped. Only negative point is the AC. Tried all night to cool down the room but failed. Breakfast was fantastic with a Large variety of tasty dishes and cold cuts. Lunch and dinner in the restaurant was good but nothing...

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Helpful?
Thank Anouck A
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Anouck A, Thank you for taking the time to review and recomment our hotel. I read your comments regarding the dissapointing Bar service experience with great concern and I will certainly share your feedback with our F&B Manager so that corrective actions can be taken. Please accept my sincere apologies. I hope to be able to welcome you again...

Apeldoorn, The Netherlands
Reviewed 7 April 2015

We have been staying in several Hotels in the same area but this one is the best. Large nice room with all the facilities. Parking is free in front of the Hotel in the week-ends. (street level is free at the week-end, difficult parking during the week. But payed parking available in front of the Hotel) We will be back.

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Helpful?
1Thank Peter E
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Peter E, Thank you so much for taking the time to review our survey. We are really peased to see how much you enjoyed your stay and we most certainly will be more than happy to welcome you again. Kind regards, Edward Kreft General Manager

London, United Kingdom
Reviewed 5 April 2015

I recently visited the hotel as part of a short business trip to Brussels. I was very pleasantly surprised - the room on the 6 th floor was well insulated from noise and it was pretty close to the airport. The wi-fi was free and fast and the overall hotel facilities were great. There was a basic gym with nice...

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Helpful?
Thank MonkeyMagicLondon
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear MonkeyMagicLondon, Thank you for taking the time to review and recommend our hotel. It was a pleasure to read your wonderful feedback about our 6th floor, breakfast, gym and staff. We are already looking forward to welcoming you again in the future. Kind regards, Edward Kreft

Brussels, Belgium
Reviewed 31 March 2015

We are staying in this hotel tonight, we asked for a disabled access room expecting a walk in/ wet room shower. Instead we have a token gesture towards disabled access, ie no carpet, a hand rail next to the toilet and a bath with a seat in it!! There is only one arm chair as pressumably they think that my...

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Helpful?
Thank Karen C
Jolien V, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Karen C, First of all, thank you for taking the time to review our survey. Please be advised we well received your feedback and our management team is already discussing the possible changes we could apply to our disable room. We really want our guests to feel confortable while staying with us and we will take the necessary actions...

Dubai, United Arab Emirates
Reviewed 30 March 2015

due to bad weather and early morning flight, we decided to stay in Crown Plaza near airport, as we know the hotel group very well. despite very close to airport, it was so quiet in the hotel, that you don't even realice that you are nearby an airport. perfect breakfast buffet to start the day.

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Helpful?
Thank Peter V
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Peter V, Thank you for taking the time to review and recommend our hotel. We couldn't be more happy with your wonderful feedback and we hope to be able to welcome you soon again. Kind regards, Edward Kreft

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: RM411 - RM1,299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Family Hotel in Diegem
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#3 Luxury Hotel in Diegem
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Brussels Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the side with heat!”
 of 5 bubbles hamptonroads, 15 Jan 2017 | Read review
“All rooms appeared quiet, accessible and spacious”
 of 5 bubbles chesterton548, 18 Oct 2016 | Read review
“Bad bad bad service ; what happend to the Crown Plaza ??????”
 of 5 bubbles Cke007, 24 Sep 2016 | Read review
“I have only stayed in the 5th floor reserved for platinum members. But, I would think all the rooms have excellent sound proofing like the rooms in this floor.”
 of 5 bubbles texas6006, 18 Sep 2016 | Read review
“Avoid hotel and choose from plenty of others in the area.”
 of 5 bubbles stevekennedy2015, 31 Aug 2016 | Read review
5 of 5