Chateau St. Gerlach
Joseph Corneli Allee 1 KK Valkenburg a.d. Geul, 6301 KK Valkenburg The Netherlands
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About
#1 of 47 hotels in Valkenburg
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Travellers' Choice
Located on the edge of the Ingendael nature reserve, just outside Maastricht city centre, the magnificent Château St. Gerlach has been sensitively restored to provide an exceptional, luxury hotel experience. A member of Relais & Châteaux, the historic buildings, including original estate farmhouse, convent and grain lofts, have been converted to accommodate 114 guestrooms, two renowned restaurants and a boutique spa. The St. Gerlach Pavilion & Manor Farm has added a traditional coffeehouse and state-of-the-art meeting venue, accommodating up to 1,000 guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Bar / lounge
Bicycle rental
Hiking
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English, Dutch, German
Location
37Car recommended
Grade: 37 out of 100
814Restaurantswithin 10 km
247Attractionswithin 10 km
Contact
Joseph Corneli Allee 1 KK Valkenburg a.d. Geul, 6301 KK Valkenburg The Netherlands
Name/address in local language
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3271Reviews7Q+A61Room tips
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Place and grounds are very nice, but overall experience was lacking. Arrival experience felt like a basic 1 star - neglected by staff for 20 min. Roo. Was very outdated and I had to crawl around behind furniture to find a power outlet by the bed. Eventually unplugged the fridge in order to plug in my phone charger. Spa had no locking lockers, dirty towels every where, no water to drink (empty water containers). Breakfast was disappointing with no service offered and we had to find our way for everything. Not at all the service expected from such a place and at such a price. Restaurant for dinner, however, was awesome! Great food and service.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 2 weeks ago
Dear Robgjr, Thank you very much for your stay at Chateau St. Gerlach and for taking the time to provide us with this useful feedback. It is very nice to hear that you enjoyed your dinner at our restaurant Les Salons, I will make sure your compliments will reach the relevant team. However, I am very sorry to hear that your overall experience did not exceed your expectations. Therefore, I would like to learn more about the given feedback. Unfortunately, I am not able to get insight into your guest details trough this feedback. May I ask you to send an e-mail to guestrelations@stgerlach.nl I would like to arrange a telephone appointment with you to go over your experience at Chateau St Gerlach. For now, wishing you a nice evening and I hope to hear from you. With kind regards, Senna Mann-Hulsken Guest Relations Coördinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Got charged for our dog. They promised kibble. Had to ask 3 times and eventually we got bowls and a few treats. The New Year eve dinner was most disappointing. The food was poor quality all round and the hotel is mean spirited and lacking in generosity. For breakfast we had to wait 1 hour and 10 minutes for an omelette and pancakes which would have done a disservice to the budget range of a supermarket. We had to chase these items 3 times; truly embarrassing and definitely not worth the wait.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 2 weeks ago
Dear Zahid D, Thank you very much for your stay at Relais & Château St. Gerlach. We appreciate you taking the time to provide us with this useful feedback. In response to this information, I have sent you an email. For now, wishing you a nice day and I hope to hear from you. With kind regards, Senna Mann-Hulsken Guest Relations Coördinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel, the staff, the service was perfect. Top notch. Everything was very professional. The reason of our dissatisfaction was that the Christmas package was way overpriced for what it was. The promise was a winter wonderland, a magical Christmas experience. But we only saw a tiny plastic ice skating rink that was impossible to skate on, some fairy lights, two tiny stalls that were selling gluhwein and waffles (we got vouchers for only one drink and one waffle for each of us) and some super cheap activities like hunting some inflatable candy canes around the hotel. The food was good but they have a 5 course menu on normal days as well for half the price. No extra effort was done to fulfill the magical Christmas promise. It all seemed like a normal day at St Gerlach. We couldn’t really understand why we paid double the normal price as “Christmas Package”. We had very high expectations after paying an astronomical amount for one single night. It probably was a pricing mistake that did upset us. …
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 3 weeks ago
Dear Ms. C. Sivrioglu, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this useful feedback. I have send you an e-mail regarding your stay at our estate. Wishing you a nice weekend and I hope to hear from you. With kind regards, Senna Mann-Hulsken Guest Relations Coördinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff is outstanding, from Senna at the Front Desk to Nikki at breakfast, and Juul at the restaurant. The Relais and Châteaux St. Gerlach is a gem in a great location. Though the check in was a bit bumpy, but as soon as Senna jumped in, everything was smooth from there. Breakfast (a great selection, no single use plastic items, cook to order items, and great service. The dinner experience top. Great wine selection and cocktails. The rooms are all differently laid out, you can be sure you find a perfect match. Beds are very comfortable. It is nice a quiet. Sustainable aspects are being integrated (multiple use bathroom amenities, local products), always room for improvement of course. I cannot recommend a stay enough.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 4 weeks ago
Dear Dandu2003, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this wonderful review. It is very nice to hear that you enjoyed your stay at our beautiful estate and that you describe our estate as a gem in a great location. With great pleasure I will pass on your nice compliments to the rest of the team. It was very nice meeting you and the aspects regarding sustainability, I have already discussed with the team. Last week we have started the phased hotelroom renovations and all of these aspects will be taken into account. Again, thank you very much for your stay and al of the given feedback. Wishing you a wonderful day and hope to see you again at Château St. Gerlach. With warm regards, Senna Mann-Hulsken Guest Relations Coördinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at Chateau St. Gerlach was one of the best places I have stayed. The staff was so professional and helpful. I cannot say enough great things about the Chateau. The restaurants were outstanding and I loved the grounds. The spa was so relaxing and the staff was great. I will definitely return for another stay.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 4 weeks ago
Dear Pete1101, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this wonderful review. It is very nice to hear that you enjoyed your stay at our beautiful estate and that this is one of the best places you have stayed in. This is ofcource a very nice compliment. Wishing you a nice day and hopefully see you again at Château St. Gerlach. With kind regards, Senna Mann-Hulsken Guest Relations Coördinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you very much for the brief but wonderful stay - and your great understanding for our unexpected forced shortcut (medical reasons) of our reservation. We will return as soon as possible to enjoy the perfect hospitality, service and surroundings
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Review collected in partnership with this hotel
Date of stay: December 2022Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 14 Dec 2022
Dear Mr. & Ms De Villiers, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this wonderful review. I hope you are doing well and that we can welcome you again at Château St. Gerlach in de near future. Wishing you all the best for 2023! With kind regards, Senna Mann-Hulsken Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome and romantic vacation at Sr Gerlach. Hotel has gone above and beyond to make our stay as perfect as it could be. We were really keen on the Christmas environment, the hotel really does it good! Good rooms, just the bathroom needing a renovation. Staff is very helpfully
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 4 Dec 2022
Dear Luiscatarinotavares, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with these nice words. I am happy to hear you enjoyed your romantic stay at Château St. Gerlach. Speaking on behalf of the whole team that I feel honoured that we could contribute to a new nice memory. Wishing you a nice sunday evening and hopefully see you soon at Château St. Gerlach. With kind regards, Senna Mann-Hulsken Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were extremely hot. The floor was really warm, but the insistence was that their is no underfloor heating. We were not the only room complaining and the solution provided was to open the windows (then you wake up every hour from the bells). Horrible two nights sleep.
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 14 Nov 2022
Dear GreigBannatyne, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this feedback. I am very sorry to hear that the room temperature was not to your liking. It may well happen that previous guests set the heating in the room very high. It takes some time for the room temperature to drop back to the temperature you want. I apologise for any inconvenience caused by this event. I will discuss your issue internally so that we can avoid this in the future. If you have any questions regarding the information above, please do not hesitate to contact us at any time. With kind regards, Senna Mann-Hulsken Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is such a spectacular place. It is beautiful, and everyone staying at the Chateau feels very fortunate to be there. Additionally, the team on site is terrific! They are friendly, and they are super lovely. Would recommend to anyone!
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 7 Nov 2022
Dear Pmlimperopulos, Thank you very much for your stay at Château St. Gerlach and for taking the time to provide us with this wonderful review. We are delighted to hear that you enjoyed your stay at our beautiful estate and that you describe our venue as a spectacular place. We, as the team of Château St. Gerlach strive to become part of a memorable memory. That is why we feel honoured by your kind words. Wishing you a nice evening and I am looking forward to welcome you again at Château St. Gerlach. With kind regards, Senna Mann-Hulsken Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visit resorts 4 and 5 stars, very often, and this one let me down. Despite the nice grounds, the hotel didn’t meet my expectations. Main reason for my visit was the wellness and pool. Pool is cold, not pleasant at all. Early in the afternoon I went to reception to state this, as well as other items not going well, they said they will pass the message to the hotel manager. I never heard back. Hotel is very expensive, at the paid rate I would expect breakfast included, as with similar resorts of the same category. Got a 2 bedroom apartment, looked tired and old. Got a massage, they only had 30 minutes available…it lasted 22 min. Not a pleasant hotel experience.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Robin van der Eijk, Guest Services / Front Office at Chateau St. Gerlach
Responded 23 Oct 2022
Dear Silvia B, Thank you very much for your stay at Château St. Gerlach. We appreciate you took the time to provide us with this useful feedback. I am very sorry to hear that your stay at our beautiful estate did not meet your expectations. I would like to learn more about your dissatisfaction. I would therefore like to ask you to contact the e-mail address below; Guestrelations@stgerlach.nl For now, wishing you a nice sunday and I hope to hear from you. With kind regards, Senna Mann-Hulsken Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$228 - US$256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau st. gerlach hotel valkenburg, chateau st gerlach valkenburg
LOCATION
The NetherlandsLimburg ProvinceValkenburg
NUMBER OF ROOMS
114
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Claim Your ListingCHATEAU ST. GERLACH: UPDATED 2023 Hotel Reviews, Price Comparison and 713 Photos (Valkenburg, The Netherlands - Limburg) - Tripadvisor
Frequently Asked Questions about Chateau St. Gerlach
Which popular attractions are close to Chateau St. Gerlach?
Nearby attractions include Mystery House (2.4 km), Netherlands American Cemetery and Memorial (5.9 km), and Bookstore Dominicanen (7.9 km).
What are some of the property amenities at Chateau St. Gerlach?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Chateau St. Gerlach?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Chateau St. Gerlach?
Conveniently located restaurants include Soup Bros., Studio., and Fitz Roy.
Are there opportunities to exercise at Chateau St. Gerlach?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Chateau St. Gerlach?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau St. Gerlach?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau St. Gerlach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Chateau St. Gerlach?
The staff speaks multiple languages, including English, German, and Dutch.
Are there any historical sites close to Chateau St. Gerlach?
Many travellers enjoy visiting Boekhandel Dominicanen (7.9 km), Helpoort - Vesting Museum Maastricht (7.8 km), and Museum Romeinse Katakomben (1.6 km).