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smartline Koala Garden

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724 Reviews from our TripAdvisor Community

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Showing 374: English reviews
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Reviewed 1 week ago

Returned yesterday, not very happy with accommodation, but plenty of sunshine. We had a one bedroom apartment booked through Thomas cook, to start with could not find the kitchen facilities opened a door which looked like a wardrobe, and there was the kitchen very very compact, then searched for cutlery etc. found in drawers in the lounge area. Would not...

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Helpful?
Thank Sandraleicestershire
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, We would like to thank you for the time to share your experience. We deeply regret that your stay with us did not meet your expectations. The satisfaction of our guests is our main objective, therefore we take good note of your comments in order to improve our services and facilities. We do hope to have the chance...

Shropshire, United Kingdom
Reviewed 3 weeks ago

If you are thinking of staying here, I hope this helps you decide. Reception: On arrival at reception, my heart sank somewhat to say the least. There were about 15 people all in a gaggle trying to check in, with two of three available staff making slow headway in serving them, and one member of staff resolutely sitting at a...

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Helpful?
Thank organic333
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, We would like to thank you for the time to share your experience with other travellers. The satisfaction of our guests is our main objective, therefore we take good note of your comments in order to improve our services and facilities. We specially thank your nice words dedicated to our staff. It means a lot to us. We...

Las Palmas de Gran Canaria, Spain
Reviewed 4 weeks ago

As I live in Las Palmas I pop down to the south every now and again. Did not expect much but was surprised how clean and bigger then normal the apartment was. It is a big complex with a few sections. The check in staff were fine. Each section seem to have their own pool and there was pleasant of...

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Helpful?
Thank Pat P
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear Pat, Thank you for choosing SMARTLINE KOALA GARDEN and for sharing your experince with other travellers. We are so glad that we have been able to meet your expectations. It means a lot to us. Looking forward to welcoming you again soon. Best Regards, The Management

Reviewed 4 weeks ago via mobile

I love Maspalomas and have visited 7 times over the years. First time at this hotel. Arrived and there was a mix-up with the booking (via Expedia). Hotel thought I was solo when in fact I was with 2 other guests. Room very tired and had damp and drainage smell in bathroom. Damp resulted in woodlice who live in wooden...

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Helpful?
1Thank EssexTravelGirl
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, We would like to thank you for the time to share your experience. The satisfaction of our guests is our main objective, therefore we take good note of your comments in order to improve our services and facilities. We remain at your entire disposal for anything you might need. Best Regards, The Management

Newcastle upon Tyne, United Kingdom
Reviewed 5 weeks ago

Koala apartments were clean and quiet which was what we wanted also a walk of about 30 mins to the beach so was perfect for us, a taxi for 5 euros or the free hotel bus, which is all in the information of the apartments. check in was less than 10 mins and all the staff we met were pleasant.

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2Thank libby164
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, Thank you for choosing SMARTLINE KOALA GARDEN and for sharing your experince with other travellers. We are so glad that we have been able to meet your expectations. We specially wish to thank you for the nice words dedicated to our staff. It means a lot to us. Looking forward to welcoming you again soon. Best Regards, The...

Midlands
Reviewed 2 March 2017 via mobile

The apartments are on two stories and are cleaned 5 days of the week. Apart from a couple of cockroaches in the kitchen area and a lack of an oven our accommodation was OK. Reception staff are very helpful and speak excellent English. The pool and gardens are clean and tidy. There is entertainment put on by the staff most...

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Helpful?
1Thank MidlandsSailorman
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, We would like to thank you for the time to share your experience. The satisfaction of our guests is our main objective, therefore we take good note of your comments in order to improve our services and facilities. We do hope to have the chance of welcoming you again in the future. We remain in the meantime at...

Reviewed 26 February 2017

just got back from koala. had a lovely week the hotel was clean and staff help full reading what some had put was worried about the place but when got there was surprised was so quiet clean. would go back again.

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Helpful?
2Thank Gareth H
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear Gareth, Thank you for choosing SMARTLINE KOALA GARDEN and for sharing your experince with other travellers. We are so glad that we have been able to meet your expectations. We specially thank you for the nice words dedicated to our staff. It means a lot to us. Looking forward to welcoming you again soon. Best Regards, The Management

Reviewed 25 February 2017 via mobile

This is a hotel comprising of several sectors over a large square area. A lot of walking may be required to get to the restaurant and bar, depending on where you are allocated. The all inclusive option was very good. Food was cooked fresh and varied with good vegan and gluten-free options. The beer was a proper top end brand...

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Helpful?
2Thank Bandy S
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear Bandy, We thank you for choosing SMARTLINE KOALA GARDEN for your holidays and for sharing your experince. We are glad that we have been able to meet your expectations. We thank you for the nice words about our service and facilities. It means a lot to us. Looking forward to welcoming you again in a near future. Best Regards,...

cramlington
Reviewed 21 February 2017 via mobile

This is the worst hotel we have ever stayed in !! And it's only our first night happy we are only here 3 nights wasn't cheap either only allowed 1 drink pps and God help you if you go to pool bar without a shirt on or ladies a top on ! The place is badly laid out for evening...

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Helpful?
Thank avril g
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, We would like to thank you for the time to share your experience. We deeply regret that your stay with us did not meet your expectations. The satisfaction of our guests is our main objective, therefore we take good note of your comments in order to improve our services and facilities. We do hope to have the chance...

Greater London, United Kingdom
Reviewed 18 February 2017

We booked two apartments, one for my wife and I and one for two of my lads. The layout of the complex is very good with several pools and nice garden areas. My lads were too old for the kids club but it looked good. Outside you could not fault it and the apartments were cleaned regularly.The problems were with...

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Helpful?
Thank John K
THe Koala Garde... T, Gerente at smartline Koala Garden, responded to this review

Dear guest, Thank you for the time to post this review and for sharing your experience. We take in consideration your comments about our services and facilities. Remaining at your entire disposal for anything you might need. Best Regards, The Management

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Apartamentos THe Koala Garden Suites is located 2 kilometers away from the sea and near the golf course in Maspalomas. In an ideal surrounding for your family vacation, Apartamentos THe Koala Garden Suites offers comfort and service. It features spacious and luminous apartments, which dispose of air conditioning and the equipment you need for your vacation. A shopping center and an amusement park are close to the complex; you will also find a wide offer in further entertainment and relaxing activities nearby. ... more   less 

Additional Information about smartline Koala Garden

Address: Calle Geminis 2 | San Bartolomé de Tirajana, Gran Canaria, 35100, Maspalomas, Gran Canaria, Spain (Formerly Apartamentos THe Koala Garden Suites)
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Price Range: RM247 - RM423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Koala Garden 3*
Number of rooms: 229
Reservation Options:
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Also Known As:
Koala Garden Hotel Maspalomas
Koala Maspalomas
Koala Apartments Hotel Maspalomas
Koala Apartments Maspalomas
Smartline Koala Garden Maspalomas, Gran Canaria
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Questions & Answers

Here's what travellers have asked, with answers from smartline Koala Garden staff and other travellers.
73 questions
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Questions? Get answers from smartline Koala Garden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not bother going unless you like cockroaches etc.”
Sandraleicestershire, 18 Apr 2017 | Read review
“We requested a quiet room on an upper floor. These requests were granted.”
  • Peaceful and private balcony
organic333, 1 Apr 2017 | Read review
“Check for damp and full kitchen utensils when you arrive”
  • faulty socket
  • damp in the bedroom
johnkN6489JB, 18 Feb 2017 | Read review
“An apartment on upper floor with morning sun is fine.”
, 27 Jan 2017 | Read review
“all rooms are great upstairs we felt was a better choice”
Nathaniel-Richards, 17 Jan 2017 | Read review
5 of 5