Bentong Wellness Resort
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About
If you’re looking for a luxury small hotel in Bentong, look no further than Bentong Wellness Resort.
Free wifi is offered to guests, and rooms at Bentong Wellness Resort offer air conditioning, a fireplace, and a seating area.
During your stay, take advantage of some of the amenities offered, including an outdoor fireplace, express check-in and check-out, and a sun terrace. Guests of Bentong Wellness Resort are also welcome to enjoy a pool and a lounge, located on site. For travellers arriving by car, free parking is available.
Travellers looking for Italian restaurants can head to The Hall Coffee Bar.
If you are interested in exploring Bentong, check out a garden, such as Japanese Village at Colmar Tropicale.
The staff at Bentong Wellness Resort looks forward to serving you during your upcoming visit.
Location
Reviews
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First, let's talk about the common kitchen cum dining area:
Floor is dirty and greasy. Flies are everywhere. Cigarrette ash on the stairs. We had to constantly guard our food when we were having our dinner in this area. The chest freezer had remnants of food left in unsanitary state by previous visitors. Meat left uncovered/unwrapped were just left inside the freezer, it seems no one had bothered to clear and clean it up in a while. Though possible to bring your own food and cook in this common kitchen, we lost all desire to do so after seeing the state of the kitchen.
There're no lifts to the rooms so rooms on the 2nd and 3rd floor can only be accessed by stairs with very high steps, not suitable for young kids and old folks. Rooms are dim and one of the rooms we were first shown to had a noisy bathroom which we requested to change.
We then realised that there was no manager on-site. There was only a Filipino domestic helper who was overworked having to handle the cleaning of all the rooms and common facilities, and a male worker whose role we were not clear. Two other male workers worked in the farm which was not yielding any edibles.
There was another large group of guests during our stay and they were smoking, drinking alcohol and talking loudly. The greatest shock to our systems came when they came back from their dinner and when we had turned in for the night. This rowdy and intimidating group started blaring loud and noisy disco music and gambling and drinking in the common dining hall which was directly below our rooms, all the while talking very loudly. Since there was no manager on-site and the female domestic was back in her quarters, we were left to fend for ourselves. We had to approach this group, with much trepidation, to switch off the blaring music which took sone difficulty. Even after they eventually switched off the woofer speaker, the loud and rowdy voices continued into the wee hours. Somewhere in the middle of this, some of them tried to open my elderly parents' room door which woke them up and startled them and they could not go back to sleep for the rest of the night! Then, sometime around 3AM, there was a commotion and sounds of people quarrelling and fighting.
All these could have been prevented if rules were in place and a manager on-site to help us. There was neither.
We called the manager who accepted our booking, a person called Daniel, on the first day of our stay, to voice our unhappiness about the cleanliness of the place and also the other guests. He came by that evening, and we told him we wanted to cut short our stay to one night. He offered to refund us only half the amount for the 2nd night.
This place has failed in all aspects, from service to cleanliness, to assurance of well-being and safety of guests. Should not be operating anymore till it's been cleaned up and better hospitality policies put in place.
"Rooms are big with about 3 or 4 additional single mattresses provided in addition to the Queen sized bed"Read full review
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