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Lorong Cheringin 1 Kampung Cheringin Janda Baik, Bentong 28750 Malaysia
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Traveller (76)
Room & Suite (14)
Pool & Beach (11)

About

#5 of 32 in Bentong
Location
Cleanliness
Service
Value
Property amenities
Free parking
Pool
Free breakfast
Hiking
Horseback riding
Babysitting
Children's playground
Banquet room
Car park
Pool / beach towels
Pool with view
Adult pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Fishing
Karaoke
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Meeting rooms
24-hour security
BBQ facilities
Outdoor furniture
Picnic area
Sun deck
Sun terrace
First aid kit
Umbrella
24-hour check-in
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bidet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Family rooms
Good to know
Languages Spoken
English, Malay
18Reviews0Q+A3Room tips
Traveller rating
  • 11
  • 3
  • 3
  • 1
  • 0
Time of year
Traveller type
Language
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Popular mentions
Dreamer wrote a review 16 May
1 contribution
Pros : The environment is good and peaceful. I love the sound of nature, birds chirping, the sounds of waterfall feels so good during the night. Room is clean. Cons : The room is average compared to the price you paid. I guess a bit pricey for what i get. The water heater is not function, shower water very slow. One of the lighting inside the room is not function, a bit dark at that area. Few facilities unable to use, adults pool are closed, atv under maintenance. Resort surroundings need a lot of maintainance Recommendation : Im not going to repeat the stays 😂
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Date of stay: May 2022Trip type: Travelled
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Response from Mohd Izuan Sulaiman, General Manager at Bidaisari Resort
Responded 1 week ago
Dear Farahiyah311, Warm Greetings and Thank You for choosing Bidaisari Resort Janda Baik! Thank you for taking the time to give us detailed feedback. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, that we fell short. We were indeed disappointed to note that your stay was not completely satisfactory following the areas of concern you have raised. Will continue to pay our highest attention to this and it has been rectified immediately. For this, please accept my sincere apologies for these shortcomings. Lastly, we hope that this past experience will not deter you from returning here and we look forward to welcoming you back very soon. Regards, Mohd Izuan Sulaiman, General Manager
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ushag86 wrote a review 6 May
Kuala Lumpur, Malaysia30 contributions9 helpful votes
Firstly,when we arrived to this place, the walkway/ steps leading to the reception area is in real need of improvement. Some of the wood pieces are flimsy and should be fixed, this is especially dangerous at night. When we checked in to our first room, the water heater was not working so we were asked to change to another room and was given room no 10. When we arrived at that room, the place was not cleaned properly and sadly the shower isn’t working properly too, but because we were too tired of of moving rooms again, we just accepted what we got. We only asked the cleaners to clean the room again. Next day, when we went for breakfast, it was still before 10 am , the food given is limited, fine with that but one of the food was finished, and we needed to ask someone to refill it. Have to say, the quality of food is not good, even in the fried rice there are hardly any ingredients placed in it. After breakfast, we decided to go to the waterfall, only then when we asked the reception the route to go there , they told us that there is a need of orang kampung to bring us there and it is fully booked already. I really don’t mind, that we need a guide to go there but this was not even mention in the Bidaisari website under hiking activity. As for the checkout, called the reception to get a shuttle service, they said ok. Waited for sometime, then had to call back the reception to find out what is going on, only then was updated they just managed to get the driver, have to wait a little longer. Oh my, customer service is really bad. Suggestions, when people check in, let us know if we require assistance for any activities, etc , learn to update with any issues brought up and not wait for us to call up to see what is going on.I understand that the period we went is during the Hari Raya holidays, lack of staff, however if the resort is not ready to accept guest , then don’t accept bookings. This resort has so much of potential , the surroundings are beautiful but it is poorly managed . I can only say there was a lovely kakak serving us at the breakfast area who was always pleasant and kind and looked after our needs, sorry didn’t get her name. This place is in real need of good maintenance and customer service.
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Date of stay: May 2022Trip type: Travelled
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Response from Mohd Izuan Sulaiman, General Manager at Bidaisari Resort
Responded 1 week ago
Dear Ushag86, Warm Greetings and Thank You for choosing Bidaisari Resort Janda Baik. I apologize for the inconvenience and disappointment during your stay for not meeting the standards you have come to expect from us. I assure you that your feedback is much appreciated and will give us the opportunity to improve moving forward. We took note of your comment on the rooms and this has been promptly addressed where we are in the midst of making sure all the rooms are in a tip-top condition which for guest comfort. It has been completed. Lastly, thanks for your recommendation and we hope that this past experience will not deter you from returning here we look forward to welcoming you back very soon. Regards, Mohd Izuan Sulaiman, General Manager
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Puanmh2017 wrote a review Mar 2022
Kuala Lumpur, Malaysia198 contributions111 helpful votes
We stayed in Bougainville. Nice house, nice place with friendly staff we love the ATV activity. nice place to relax. Breakfast were good. can order food from cafe for lunch and dinner, no need to go out
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Date of stay: March 2022
Value
Service
Sleep Quality
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Response from Mohd Izuan Sulaiman, General Manager at Bidaisari Resort
Responded 9 Apr 2022
Dear Guest, Warm Greetings and Thank You for choosing Bidaisari Resort Janda Baik! Thank you once again for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back in due time. Thanks & Regards, Mohd Izuan Sulaiman General Manager
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Pui Kuan wrote a review Feb 2022
Kuala Lumpur, Malaysia1 contribution
+1
Janda baik is a simple village with not much of sightseeing to do. However the environment is just relaxing with fresh air and the resort is surrounded by the natural beauty. My kids love this place so much and they were packed with all the activities available. Strongly suggest the resort for family holidays.
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Date of stay: February 2022Trip type: Travelled
Room Tip: Suggest to book a bbq pit. Nice to have bbq dinner in the rain forest.
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Response from Mohd Izuan Sulaiman, General Manager at Bidaisari Resort
Responded 10 Feb 2022
Dear Guest, Warm Greetings and Thank You for choosing Bidaisari Resort Janda Baik! Thank you once again for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back in due time. Thanks & Regards, Mohd Izuan Sulaiman General Manager
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Julia wrote a review Feb 2022
1 contribution
Surrounded by nature with the sound of the river as your lullaby. Calm ambiance helps you to relax and enjoy the vibe. Friendly GM and staff. ATV activities was super fun and the guider just knows his job very well. Thank you Bidaisari Resort!
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Date of stay: January 2022Trip type: Travelled
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Response from Mohd Izuan Sulaiman, General Manager at Bidaisari Resort
Responded 3 Feb 2022
Dear Juliaazman, Warm Greetings and Thank You for choosing Bidaisari Resort Janda Baik! Thank you once again for your positive review following your stay, I was happy to read and rated us well! We are very pleased that you had an enjoyable stay with us. Our main aim is to provide a good night sleep in nature and we are delighted to read that we have managed to do so. We look forward to welcoming you back in due time. Thanks & Regards, Mohd Izuan Sulaiman General Manager
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PRICE RANGE
US$77 - US$78 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangBentong
NUMBER OF ROOMS
20
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Frequently Asked Questions about Bidaisari Resort
Which popular attractions are close to Bidaisari Resort?
Nearby attractions include Garden Farms By Radiant (1.9 km), SWAT Paintball (2.2 km), and Bukit Tinggi Rabbit Farm (4.3 km).
What are some of the property amenities at Bidaisari Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Bidaisari Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Bidaisari Resort?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Bidaisari Resort?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Bidaisari Resort?
Conveniently located restaurants include Restaurant Foon Lock, Restoran 126, and Garden View Restaurant.
Are there opportunities to exercise at Bidaisari Resort?
Yes, guests have access to a pool during their stay.
Does Bidaisari Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Bidaisari Resort?
The staff speaks multiple languages, including English and Malay.
Is Bidaisari Resort accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.