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Fairmont Orchid, Hawaii

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Traveller (3274)
Room & Suite (762)
Pool & Beach (586)
Overview
  • Excellent65%
  • Very good24%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“gold floor”(222 reviews)
“north tower”(140 reviews)
“luana lounge”(119 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Fairmont Orchid, Hawaii
Special Offer: Time Well Spent
Offers from Fairmont Orchid, Hawaii
Special Offer: Time Well Spent
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Reviews (4,572)
Filter reviews
4,153 results
Traveller rating
2,654
985
320
134
60
Traveller type
Time of year
LanguageEnglish
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2,654
985
320
134
60
Show reviews that mention
All reviewsgold floornorth towerluana loungebrown's delihale kaispa without wallspresident's clubbrown's beach housefairmont orchidthe big islandsea turtlesfishsushi restaurantgolf courseour honeymoongarden viewpaddle boards
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1 - 5 of 4,153 reviews
Reviewed yesterday

We visited the Fairmont Orchid for a medical conference in mid July. The staff was incredibly helpful at all levels. The setting, on a recent (1858) lava field that leads to the ocean, incorporated beautiful landscaping touches like koi filled ponds fed by short waterfalls,...More

2  Thank Balto-shrink
Response from Dena H, Manager at Fairmont Orchid, HawaiiResponded today

Mahalo

Hotel's Favourite
Reviewed 3 weeks ago

Just returned from three nights. Overall very positive experience. I found the staff, especially at the front desk to be very friendly. The Spa without Walls waterfall massage was fabulous. Fitness center was a bit small and got crowded when the conference attendees were there....More

3  Thank AAS
Response from Dena H, Manager at Fairmont Orchid, HawaiiResponded 2 weeks ago

Mahalo!!

Reviewed 2 days ago

Stayed her recently as a family of 4 with 2 young children for a vacation and conference. We had 2 connecting rooms which were technically garden view, although I could see the ocean if I turned my head. The view as fine, we didn't spend...More

1  Thank horsemom1976
Response from Dena H, Manager at Fairmont Orchid, HawaiiResponded yesterday

Mahalo!

A TripAdvisor Member
132
Reviewed 4 days ago via mobile

We love staying at the Fairmont Orchid. They have an awesome breakfast buffet, beautiful grounds and fantastic service. Everyone is really friendly. The beach is gorgeous. The rooms are luxurious and the fitness center has everything you need. Even the valet guys are great. No...More

Thank A TripAdvisor Member
Response from Dena H, Manager at Fairmont Orchid, HawaiiResponded yesterday

Mahalo!

Reviewed 4 days ago

I recently stayed 6 nights at the Fairmont Orchid. The resort is in a great location, gorgeous grounds, friendly staff and awesome buffet breakfast BUT the focus seems to be on corporate groups and not family vacation travelers. There was a very large group there...More

2  Thank JerseyGirl0940
Response from Dena H, Manager at Fairmont Orchid, HawaiiResponded 4 days ago

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Orchid Hawaii. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Pool
Spa
Hot Tub
Golf Course
Heated pool
Outdoor pool
Details
Price range
US$285 - US$760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puako
#1 Spa Hotel in Puako
#1 Luxury Hotel in Puako
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$285 - US$760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puako
#1 Spa Hotel in Puako
#1 Luxury Hotel in Puako
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3274)
Room & Suite (762)
Pool & Beach (586)
Dining (226)
Amenities (59)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
Ask a question
StillNotJenny
10 July 2018|
AnswerShow all 6 answers
Response from Barbara A |
The Fairmont is on the Kohala Coast of the Big Island. That's on the west side of the island away from Volcanoes National Park and the lava flow which is on the east side of the island.
1
Vote
Bramptonlesley
13 June 2018|
AnswerShow all 3 answers
Response from SUSANCROUCH | Reviewed this property |
Yes, it is free. It can be done online before you go. It is worth the time for the upgraded wi fi.
1
Vote
Bramptonlesley
13 June 2018|
AnswerShow all 3 answers
Response from koskocm | Reviewed this property |
Yes, just go the Fairmont website. Really easy to do.
1
Vote
Room Tips
"Ask for an ocean view"
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"Stayed on top floor: wonderful ocean view"
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"pool view rooms are nice"
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"If a light sleeper, consider bringing a eye mask (if you are in a North facing room) as the morning sun will..."
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