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Hapuna Beach Prince Hotel

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#4 of 4 Hotels in Puako
Certificate of Excellence
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1 room 2 adults 0 children
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Hapuna Beach Prince Hotel
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3,083 Reviews from our TripAdvisor Community

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Jenkintown
Reviewed yesterday NEW

The beautiful location and amazing staff have kept us returning for years. We understand a renovation will be taking place in the months to come, so the property will only become more desirable. The fact that you have two beautiful beaches available to enjoy is certainly a bonus

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Helpful?
Thank Robert M
Kailua-Kona, Hawaii
Reviewed 2 days ago NEW

150% customer service and Hawaiian experince. Only thing I don't suggest is if your a kamaina don't go to the buffet. The manager seems to be high makamaka against locals. Kamaina did what keeps all the business going when it's slow season.

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Helpful?
Thank HOKULANIALVAREZ
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

I do apologize that you feel that at the buffet that you did not experience the aloha spirit of the islands as a kamaʻāina. We assure you that we wish to give everyone the hospitality that the islands are so proudly known for, transiant or not.

Santa Rosa
Reviewed 2 days ago NEW

We had a beautiful oceanfront suite! We had told the staff about our celebration and they surprised us with a bottle of champagne that we shared on our romantic balcony with all the joy that Hawaii can bring. We may not make it to 50 but with the treat we had on our 49th so be it.... Thanks to the...

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Thank 258juned
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Thank you for your review. We're glad you had such a wonderful time at the property for your 49th anniversary. We hope to welcome you back at your earliest convenience. Aloha!

San Francisco
Reviewed 2 days ago NEW

Roach problem in hotel; generally, apathetic employees. We checked out the second day of our visit. We have stayed here in the past, so we were very disappointed with our experience. Will never stay here again...

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Helpful?
Thank Priscilla M
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Thank you so much for the candor in your response. Through your honesty is the only way we can improve the quality of our hotel for future guests. If you could please email me at makau@maunakearesort.net so we can ensure that your concerns are heard and addressed. Mahalo for your time!

Aiea
Reviewed 3 days ago NEW

Traveled to Hapuna Prince March 2017 for work and got to bring my significant other. The property is beautiful sitting along the west side of the Big Island of Hawaii. The dining at the sister property, Mauna Kea, in my opinion is better than the Hapuna Prince. There is a complimentary shuttle that travels between the two every 40 minutes....

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Helpful?
Thank warrengcustodio
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Aloha and mahalo for your kind review. Thank you for choosing to stay with us. We are thrilled that you have enjoyed your time with us and that you got to experience our sister property as well. We hope that you will join us again soon, aloha!

San Diego, California
Reviewed 3 days ago NEW

Good rooms, good food, but it ends there. They refuse to bring out any activities beyond overpriced drinks such as snorkeling or volleyball. The golf was just average but a whopping $150, the Luau, which they don't have but offer at their sister location, is $115 each (for BBQ pig and watching someone else dance), their staff could give decent...

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1Thank Scott N
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Thank you for your review. We have taken your concerns and informed key staff leaders to ensure that the quality of our resort continues to improve. We apologize for your experience as it not your nor our standard and we hope we can help you back so we can truly show you the aloha spirit of the islands. Aloha!

Nashville, Tennessee
Reviewed 4 days ago NEW

We visited Hapuna Beach while on vacation. The resort is quiet with great service. We stayed in an Ocean Suite on the first floor and enjoyed the view of the ocean from our room and lanai. The beach/pool were nice and clean.

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Thank Jewels37
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Aloha and mahalo for reviewing your stay. We were thrilled to have you as our guest and are delighted that you enjoyed your time with us. We hope that whenever your travels may bring you back to Hawai`i Island, that you might stay with us again. Aloha!

Los Angeles
Reviewed 4 days ago NEW

Hapuna Beach Prince Hotel is one of our favorite hotels on any of the Hawaiian Islands. The rooms are large. The Beach is the Best! The staff is attentive and always remembers you from year to year when you return. The restaurants are quite good and the signing privileges at the sister hotel Mauna Kea Resort is a plus.

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Thank Steven K
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Aloha and mahalo for taking the time to review your recent stay with us. We are thrilled to have welcomed you back once again. I am delighted to hear that you enjoyed your time with us and the accommodations provided. We can't wait to have you back again. Until then, aloha!

Del Mar
Reviewed 4 days ago NEW

We stayed at the The Hapuna Beach Prince Resort while attending the Waimea Film Festival. It's located about 30 minutes north of the airport. The room was comfy, spacious with a beautiful view, and beautiful grounds. The staff were helpful.

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Helpful?
Thank Michele H
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Aloha and mahalo for your review of the Hapuna Beach Prince Hotel. I am thrilled to hear that you have enjoyed your time with us while here for the film festival. We hope to see you again next year! Aloha!

Surrey
Reviewed 4 days ago NEW

Rude staff and very lazy. food quality was average, over priced. I was asked to leave my room during lunch, she said I was in the wrong room?? Very rude, I told her to get out of the room or I was going to call the police.

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Helpful?
Thank Lawrence P
MaunaKeaResort, Guest Services Team at Hapuna Beach Prince Hotel, responded to this review

Aloha - I am sorry to hear that you did not enjoy your time with us. I would like to offer our sincerest apologies for any inconveniences that you may have faced while here. It is certainly our priority to provide the highest levels of customer service and I apologize that we have fallen short of that.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hapuna Beach Prince Hotel offers luxury accommodations, an 18-hole golf course, spa services, and space for meetings and weddings. Gracious hospitality. Exceptional value. ... more   less 

Additional Information about Hapuna Beach Prince Hotel

Address: 62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743-9749
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: RM1,032 - RM2,304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hapuna Beach Prince Hotel 4*
Number of rooms: 350
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Also Known As:
Prince Hotel Kamuela
Prince Hotel Hapuna Beach
Prince Hotel Island Of Hawaii
Hapuna Prince Hotel
Hapuna Beach Hotel
Island Of Hawaii Prince Hotel
Hotel Style:
#1 Green Hotel in Puako
#4 Spa Hotel in Puako
#4 On the Beach Hotel in Puako
#4 Luxury Hotel in Puako
#4 Family Hotel in Puako
#4 Romantic Hotel in Puako
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Questions & Answers

Here's what travellers have asked, with answers from Hapuna Beach Prince Hotel staff and other travellers.
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Questions? Get answers from Hapuna Beach Prince Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We thought the ocean view was worth it!”
 of 5 bubbles mcm53, 8 Mar 2017 | Read review
“Highest floor with unobstructed ocean view.”
 of 5 bubbles 107geoffm, 8 Mar 2017 | Read review
“Ocean front is quite special”
 of 5 bubbles NapaWineboy, 7 Mar 2017 | Read review
“Building 5, 5th floor was pretty quiet and close to lobby, parking and restaurants.”
 of 5 bubbles golfcold, 5 Mar 2017 | Read review
“Ocean view”
 of 5 bubbles cordescm, 5 Mar 2017 | Read review
5 of 5