Jacy'z Hotel & Resort

Jacy'z Hotel & Resort

Traveller (244)
Restaurant
Dining (26)
Guest room bath
Room & Suite (21)

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About

3.0
#1 of 1 hotels in Goteborg No
3.7 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.4 of 5 bubbles
Service
3.8 of 5 bubbles
Value
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Good to know
HOTEL STYLE
Romantic
Property amenities
Free High Speed Internet (WiFi)
Pool
Indoor pool
Sauna
Bar / lounge
Restaurant
Spa
Shared lounge / TV area
Room features
Air conditioning
Minibar

Location

6 Drakegatan, Goteborg No 412 50 Sweden
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Landvetter Airport
17.8 km
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Trollhattan Airport
Gothenburg Central Station
13 min
167Reviews0Q+A6Room tips
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Detailed Reviews
Frida Bravo wrote a review Dec 2022
Stockholm, Sweden1,381 contribution152 helpful votes
+1
3.0 of 5 bubbles
We had dinner at Archies and it was Okey. For the main dish some of us ordered ravioli and it was a joke, looked more like a starter with one single ravioli on the plate. Despite this we had great service and got recommended an excellent wine.

Overall the hotel is nicely decorated and the rooms pretty, at least our category. We had an amazing view towards Ullevi. The beds were probably the most comfortable beds I've ever slept in at a hotel.

The pool club is, similar to Steam Hotel, not much of a spa but more of a lounge area with a pool that has a club-feeling. The pool in the main area was cold, the pool downstairs was better. The service at the bar was horrible with really slow service. We ordered snacks and drinks and the snacks got served about ten minutes before the drinks were ready, while i waited by the bar. The snacks was Pita with hummus, not good at all.

I think that Jacy'z can be great but right now it has some work to do to reach the other ESS-group hotels.
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Make sure to book a room with windows and facing Ullevi.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacyz Guest Excellent Team, Guest Services / Front Office at Jacy'z Hotel & Resort
Responded 27 Dec 2022
Hey! Thank you for sharing your experience with us! All feedback, good and bad, is important for us to know so we know where we need to improve. I'm sorry to hear that your stay here didn't live up to your expectations fully, but it's nice to hear that some parts were good. We are still in the start-up period and hopefully the next time you visit us you will think we are as good as the other ESS groups hotels. Wish you a happy new year! Best regards, Rebecka Jacy'z Hotel & Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TaY wrote a review Jan 2023
3 contributions1 helpful vote
2.0 of 5 bubbles
We booked the Pachanga afternoon package and stayed at JQ in a medium room. The room was clean and nice and the best part with our stay was the bar/reception on the 17th floor JQ. However the food was really bad which affected our overall experience.

In our booking it said we were supposed to take the elevator directly to floor 17 however it was not possible to get to 17th floor without asking the reception at entrance floor (not a biggie but could be good to clarify) .

The Panchanga pool area was nice and we enjoyed it. The sauna could be warmer though and there was no bucket to pour water into the dry sauna. We ordered lunch at the panchanga bar (lobster roll and poke bowl, these were not super good but not bad - ok) and drinks. The drinks were good.

All in all everything was ok until we got to the restaurant at Archies.. The service at the restaurant was really bad. The waiter asked us 3 times if we had gotten our main course. After the third time I god annoyed and asked her to write down our order. When the main course came it was not good at all. The tastes just did not go together. The breakfast was terrible. Everything tasted so weird and old. The avocado toast was sour, the misosoup (for breakfast?) was really bad. A couple of hours after our stay we got sick and threw up.

Although the interior was nice i would not recommend this hotel beacuse of the bad service and food at the resurant/breakfast.
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Date of stay: January 2023
5.0 of 5 bubblesRooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ku J wrote a review Aug 2023
Sweden20 contributions3 helpful votes
3.0 of 5 bubbles
Overpriced hotel. (Room and drink)
Brunch was horrible, not worthy.
The room is too small, even though they have different types and sizes but the smallest room
Is indeed the smallest one I have ever stayed in.
Breakfast was fine, but too crowded so it took time before you can find some where to sit.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ulrikke wrote a review Feb 2023
Oslo, Norway4 contributions3 helpful votes
1.0 of 5 bubbles
We booked a trip from Monday to Tuesday to celebrate our engagement. We also booked a session in the Pachanga Pool Club, but when we came there on our scheduled time the pool area was crowded, and there were was no place to sit or put or towels. We had been travelling to get there all day and planned to eat as soon as we got to the pool club, as described in our package. We had to wait over 60 minutes before finally getting two chairs. Then we had to wait almost another 40 minutes to get our chips and dip. When we finally had eated and wanted to buy a drink, the bar was closed because they prepared the area for the next session. All in all, we paid a lot of money just to be told that there was no room for us there. Not a great start. We had dinner at Archies, and it was a big disapointment. We both ordered steak with cafe de Paris, but were not asked how we would like our steak cooked. It came served completely grey and we couldnt eat it. The french fries were also drenched in salt and were not possible to eat. The hotel is beautiful, the staff at the hotel were great and the drinks in the Sky bar were really good. However, this trip was all in all a big disapointment. We spent a lot of money in advance upgrading our booking. We tried to contact the front desk through e-mail and phone while we were there, but we got no respond.
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Date of stay: February 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne wrote a review Nov 2022
17 contributions5 helpful votes
1.0 of 5 bubbles
If you're btw 20-25 years old looking for a lound place to hang out/warm up this Is the place.
If you're planning on having a romantic stay with your partner STAY AWAY!!!
Everywhere in the public areas there is loud lounge music playing the same monotone music
The hotel is new and the design is nice which is dedicated to the 1 star rating
The spa is below average eventhough it is new.
The temperature in the rooms is very cold and the a/c doesn't work.
The restaurant/bar area has really efficient loud speakers.. so much you have to yell at the person sitting next to you.
All in all unless you're looking for a PARTY save your money and go somewhere else where relaxing and intimacy dominate.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacyz Guest Excellent Team, Guest Services / Front Office at Jacy'z Hotel & Resort
Responded 21 Dec 2022
Hi! Thank you for your feedback. I'm sorry to hear that we couldn't match your expectations here. As you mention, our "spa" is not a spa but a pool club that should have a "party feel". Our "vibe" is more lively and buzzy, which of course does not suit everyone. I appreciate your feedback. I wish you a merry christmas and ha happy new year! Best regards, Caroline at Jacy'z Hotel & Resort
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Eva E wrote a review Mar 2024
Kufstein, Austria4 contributions11 helpful votes
1.0 of 5 bubbles
After requesting a quote, we were simply sent a link to the hotel's booking platform. Due to our specific needs, such as bringing a dog, requiring both a double and a single room over a period of six days, booking was not feasible. Our attempts to make a suitable reservation through the platform were unsuccessful, and our request for assistance was met with a terse, unhelpful, and rude suggestion to make a phone call. This experience, coupled with the hotel's apparent reluctance to communicate with us in writing, even though we explicitly stated our preference for written communication due to language barriers, made it impossible for us to get to know this hotel. It's strange, but that's how it happened in the end. Additionally, we got the impression that the hotel finds it too burdensome to communicate in writing.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacyz Guest Excellent Team, Guest Services / Front Office at Jacy'z Hotel & Resort
Responded 20 Mar 2024
Hello Eva, Thank you for your feedback and we always appreciate suggestions for improvement as we constantly want to improve the guest experience. You and I already have a lovely email conversation, so I will continue to answer you via email. Thank you Eva! Best regards, Jacy´z
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Allan B wrote a review Dec 2022
3 contributions9 helpful votes
1.0 of 5 bubbles
Wellness is full book each day, since people outside Can use it also, so customer at the hotel can not use it, only if you book it in very good time from Home.
The hotel Play very hign musik even in the restaurant and lobby at a sunday evening.
The restaurant temperatur is cold, you need to wear a sweater or jacket..
Will never come again
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacyz Guest Excellent Team, Guest Services / Front Office at Jacy'z Hotel & Resort
Responded 20 Dec 2022
Hi! I am sorry that you did not have the opportunity to visit our pool club as desired. Our pool club is not large enough to allow all our guests to visit at the same time so we recommend that you book it in advance. We also have some places that you can book if you are not a guest of the hotel. I am also sorry to hear that it is the temperature in the restaurant.. If you have any more thoughts you would like to share you are more than welcome to us. Your feedback is very important to us. Mary christmast and happy new year! Best regards, Caroline Guest Excellent Team Jacy´z Hotel & Resort, Göteborg gem@jacyzhotel.com
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Brian De Leon Madsen wrote a review Mar 2023
Ballerup Municipality, Denmark6 contributions
4.0 of 5 bubbles
We just stayed at the beautifil hotel for the weekend.
We would like to give some feedback on our stay:

Over all a very good stay!
We are a little sad about the sizes of the rooms - there are allmost no space.
We rally missed a coffeee maker or a kettle at the room.

We had booked access to the spa both days.
Friday we had lunch included in our package - lats call it what i was... SNACK.... when we think of lunch, we think about something that makes us full... We got chips, a very small pancake with chicken and some fruit.
Saturday there was way to many people into the spa area, it was so crouded that we did´nt get a chair or a plase to lay down.
The facilities are great and the saff are very friendly - we just needed more space.

Brian and Camilla, Room 1310
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Date of stay: March 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: If you got spa-time please be quick to get a plase to sit og lay... it gets very crouded in no time.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest03655369807 wrote a review Feb 2024
1 contribution
2.0 of 5 bubbles
The rooms are beautifully designed, absolutely gorgeous but so tiny that it doesn’t speak premium at all. Due to the big bars the view is completely distroyed. Service at the pool bar was great, service during dinner and food itself a massive disappointment. We had 5 courses and all except one were subpar. Service cold and not presenting food. Restaurant itself is cute but also breakfast was a massive disappointment. The dishes to order were all boring and not well made. The rest of the buffet just very minimal. I don’t mind a smaller spread to avoid food waste but then it has to be good which it wasn’t.
Biggest disappointment: Photos and cameras allowed in the spa area. I will not return to this (to be fair absolutely gorgeous spa with great service, when people are taking pictures literally everywhere. People on the pool, around the pool with their phones.
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Date of stay: December 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacyz Guest Excellent Team, Guest Services / Front Office at Jacy'z Hotel & Resort
Responded 20 Mar 2024
Hi Quest, Thank you for your feedback and opinions. Can understand that not everyone appreciates everything about Jacy´z, for example that there is a Pool Club instead of a Spa and then more music, DJ, Disco Ball, mobile phones etc. Hope you come back soon and if there are other guests who would like to photograph you and you don't want to, that's not ok, then we'll say no. A symbiosis between us all ❤ //Micael
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Mathias S wrote a review Aug 2023
Stockholm, Sweden98 contributions55 helpful votes
5.0 of 5 bubbles
I recently took my better half to a staycation at Jacy'z - even though our apartment is just 5 minutes walk from the resort. Since the opening last year I've heard a lot of mixed reviews from the hotel, and I experienced the chaos myself a few months ago. Since I tend to wanna give second chances I booked myself, my husband and our dog into a Medium room last Sunday and DAMN we were positively surprised! From check in, to the room, to the bar, to the restaurant and all the way to the breakfast was a true pleasure in service delivery!

We dined at Archie's on the main floor and the professionalism in service delivery from Tyra was extraordinary - so make sure to keep her on the team!

All the best to the rest of the team, we are definately coming back soon again!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Janos K wrote a tip Aug 2023
Budapest, Hungary27 contributions4 helpful votes
5.0 of 5 bubbles
"A truly excellent hotel. The design and facilities are thoughtful. The staff are polite. The rooms are well equipped. I can recommend."
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derekbnyc wrote a tip Jun 2023
Upper East Side, New York103 contributions99 helpful votes
1.0 of 5 bubbles
"Pool ?? More like a bath house with horrible rap music blasting I noted in a review the manager was saying it was some kind of club vibe "
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Andrew S wrote a tip Jun 2023
2 contributions
5.0 of 5 bubbles
"Book your pool spot early"
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Brian De Leon Madsen wrote a tip Mar 2023
Ballerup Municipality, Denmark6 contributions
4.0 of 5 bubbles
"If you got spa-time please be quick to get a plase to sit og lay... it gets very crouded in no time."
Read full review
SudhirSinha wrote a tip Jan 2023
Mumbai, India26 contributions6 helpful votes
4.0 of 5 bubbles
"Taxi from Gothenburg Airport cost 587 SEK. The hotel is inside the Business district and everything is within 5-10 minutes of drive. "
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Not the right property for you?
There are more places to choose from in the Goteborg No area.
PRICE RANGE
RM 572 - RM 1,204 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
JIMMY’Z Hotel & Resort
LOCATION
SwedenWest CoastVastra Gotaland CountyGoteborg No
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JACY'Z HOTEL & RESORT: UPDATED 2024 Reviews, Price Comparison and 343 Photos (Goteborg No, Sweden) - Tripadvisor

Frequently Asked Questions about Jacy'z Hotel & Resort
Which popular attractions are close to Jacy'z Hotel & Resort?
Nearby attractions include Teamtastic Göteborg (0.9 km), Horticultural Gardens (Tradgardsforeningen) (1.1 km), and Liseberg (1.0 km).
What are some of the property amenities at Jacy'z Hotel & Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Jacy'z Hotel & Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Jacy'z Hotel & Resort?
Conveniently located restaurants include Carbon, La Cucina Italiana, and Buteco Gastrobar.
Are there opportunities to exercise at Jacy'z Hotel & Resort?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Jacy'z Hotel & Resort?
Many travellers enjoy visiting Skansen Kronan (2.5 km), Alvsborgs Nya Fastning (4.9 km), and Kronhusbodarna (1.8 km).
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