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It may have been five star once but our cottage looked tired. It looked like the kitchen was modernised. However, the floor timbers ran in opposite directions and looked like an amateurish job. It did not look professional at all. The balcony doors and screens...More
3 Thank 243ejr
Response from crystalcreekrr, General Manager at Crystal Creek Rainforest RetreatResponded 11 November 2016
It was with sadness that we read your review; it is never a good day when one of our guests, is not happy with their experience. We take customer satisfaction seriously and would be very happy to discuss your, stay with you. I...More
We stayed in the Tamarind Bungalow for 3 nights. The room was lovely - gorgeous rainforest view from the bed, the spa, the lounge, the deck, the kitchen. Felt very private. We did see 1 or 2 couples through the trees, heading down to the...More
Spent two nights in a luxury mountain view lodge celebrating our anniversary and we were both blown away by our room and the amazing view - we felt like we were on some tropical remote island high up in the trees. The solar heated pool...More
The bungalow wasn't clean properly. We found blod on the bed couchion, very dirty bathroom's door and cobweb on the walls. Also, glass on the floor and my partner cut his foot.
They just asked "sorry" to us.
It's a 5 stars hotel, they have...More
2 Thank Luciana C
Response from crystalcreekrr, General Manager at Crystal Creek Rainforest RetreatResponded 10 November 2016
Thank you for the feedback. We take customer satisfaction seriously and would be very happy to discuss your stay with you. I would like to say that we have never wanted, sought or received a 5 star rating. We are a 4.5 star rural Eco...More
My husband and I spend a week and found the accommodation setting wonderfully secluded. The meals were tasty and abundant, the girls helpful and friendly (nothing was too much trouble - thanks Shelley and Kathrine!). A wonderful place to wind down. The only 'not so...More
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Free High Speed Internet ( WiFi )
Refrigerator in room
US$339 - US$529 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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New South Wales >
Upper Crystal Creek
Also Known As
Crystal Creek Rainforest Retreat Hotel Upper Crystal Creek
Response from crystalcreekrr | Property representative |
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will... More
You are right that the Mountain View Lodge pools are solar heated and will not be warm enough in winter. They do have amazing views and big two person marble bath which also has great views. The pool at Cedar Lodge will be about 28 degrees (please note that it is not an outdoor Jacuzzi). The Glass Terraces are always very popular. We are fairly heavily booked so it will depend on what is available on the dates you would like to visit. \
Please do not hesitate to contact our reception if you have any queries.
Mark van Renen
General Manager Crystal Creek Rainforest Retreat
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"I don't know about the other bungalows, they all seem to be very private, but Satinash was very special"